Reviews of Hotel Neptuno Playa & Spa This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Paseo de Neptuno, 2, Poblats Maritims, 46011 Valencia, Spain
#90 of 161 hotels in Valencia
Guests' ChoiceReview Score
Based on 418 hotel reviews
8.3Score breakdown
-
Cleanliness
8.9
-
Comfort
8.9
-
Location
9.2
-
Facilities
8.6
-
Staff
8.8
-
Value for money
7.9
-
Free Wifi
7.8
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: May 3, 2025
Catherine
Switzerland27 Reviews3 helpful votes8.0Very Good- • Leisure trip
- • Solo traveler
- • Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Location
Stayed in April 2025
-
Reviewed: April 1, 2025
Alexandra
United Kingdom1 review8.0“Beautifully comfortable stay on The beach”- • Business trip
- • Group
- • Double or Twin Room
- • Stayed 2 nights
there was a strong sewage smell quite often, both in my room and in common areas
Stayed in March 2025
-
Reviewed: March 19, 2025
Sheryl
United Kingdom2 Reviews8.0“Very clean , a friendly reception team”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
Could do with a proper bar area . It seemed to be at the restaurant .
That it was at the beach Had restaurants near by
Stayed in March 2025
-
Reviewed: March 18, 2025
Jenny
United Kingdom3 Reviews9.0“excellent hotel”- • Leisure trip
- • Family with young children
- • Double Room with Sea View
- • Stayed 5 nights
- • Submitted from a mobile device
great location by the beach
Stayed in February 2025
-
Reviewed: March 16, 2025
Emilia
United Kingdom13 Reviews2 helpful votes9.0“Excellent stay with wonderful staff and high quality room in close proximity to beach”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 2 nights
Overall experience was very very good across our two night stay. Only very very minor - conditioner would be a nice bonus included in the toiletries (very much NOT a necessity though!) and complimentary coffee was decaf only.
Very clean and comfy rooms, complimentary toiletries provided. Very friendly staff, helpful and accessible 24/7. Location is outstanding - you can see the beach from the restaurant windows and feel as if you are on the beachfront.
Stayed in March 2025
-
Reviewed: February 27, 2025
Anthony
United Kingdom11 Reviews8.0“excellent location, great hotel staff and a clean decent sized room”- • Leisure trip
- • Family with young children
- • Double or Twin Room
- • Stayed 5 nights
had a nice stay, nothing we "didn't like"
All the staff (reception, housekeeping and restaurant) were friendly and helpful, all were very happy to help us with our questions etc., couldn't ask for more from them. The photo's online of our room was accurate to what we had when we checked in and water provided in the mini-fridge free of charge, all the basics you would expect in the room including a safe, tea/coffee making and minifridge, bathroom items provided (including disposable razor, soap/shampoo/bodywash etc.), breakfast was good with fresh scrambled eggs made to order (however, there are a lot of options for breakfast locally which were less expensive), location is excellent, right on the beach front (beach towels are provided in the room which was good). Had a lovely stay here.
Stayed in February 2025
-
Reviewed: February 17, 2025
Margaret
United Kingdom1 review8.0Very Good- • Leisure trip
- • Solo traveler
- • Double or Twin Room
- • Stayed 6 nights
- • Submitted from a mobile device
I liked the location. Very accessible and excellent for transport to the centre.
Stayed in February 2025
-
Reviewed: February 16, 2025
Todd
Spain12 Reviews7.0Good- • Family with young children
- • Junior Suite with Sea View
- • Stayed 1 night
- • Submitted from a mobile device
The disco en frente. It is loud.
Location
Stayed in February 2025
-
Reviewed: January 7, 2025
Marcella
United Kingdom5 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 9 nights
- • Submitted from a mobile device
The spa is lovely but you have to pay to use it. The gym is free and is basic.
Beautiful hotel on the beach. All the staff are lovely and Gerardo is exceptional he is super helpful and friendly. It's a great location and has some great restaurants nearby. Breakfast has a great variety and there is no excuse not to be healthy as well as opportunities to indulge.
Stayed in January 2025
-
Reviewed: December 17, 2024
Koen
Belgium3 Reviews9.0“Great stay !”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 3 nights
Nothing
Super !
Stayed in October 2024
-
Reviewed: December 9, 2024
Rido
United Kingdom5 Reviews8.0Very Good- • Leisure trip
- • Solo traveler
- • Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
The staff were so helpful. The room clean. Bed extremely comfortable.
Stayed in December 2024
-
Reviewed: November 5, 2024
Grant
New Zealand1 review9.0“Comfortable”- • Business trip
- • Family with young children
- • Junior Suite with Sea View
- • Stayed 2 nights
- • Submitted from a mobile device
We enjoyed our stay and would definitely return in future. Nothing negative to say at all except the weather was quite poor. Something the bright staff took in their stride.
The staff were excellent and very professional despite the surrounding flood conditions.
Stayed in November 2024
-
Reviewed: October 7, 2024
Charlene
United Kingdom5 Reviews1 helpful vote8.0“Lovely hotel, great location, clean rooms. Would stay again”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
One member of staff a lady seemed very miserable, made me uncomfortable.
Beautiful location, hotel smelt wonderful . One member of staff greeted us with a smile
Stayed in October 2024
-
Reviewed: October 4, 2024
Ian
United Kingdom8 Reviews9.0“Great location for a City/Beach holiday.”- • Leisure trip
- • Family with young children
- • Double Room with Sea View
- • Stayed 7 nights
Paper cups in the hotel room for when you made tea or coffee yourself.
Location on the beach front was excellent, Lots of restaurants in the locality, local Bus and Tram services 100 meters away.
Stayed in October 2024
-
Reviewed: October 3, 2024
Margaret
Ireland31 Reviews7.0“It was expensive”- • Leisure trip
- • Couple
- • Double Room with Sea View
- • Stayed 3 nights
- • Submitted from a mobile device
It was extremely noisy with the music coming from the beach club even with ear plugs in we couldn’t sleep with the noise
It had lovely view of the beach
Stayed in September 2024
-
Reviewed: September 28, 2024
Chris
United Kingdom47 Reviews5 helpful votes7.0“Room very small but clean. Great location but 750m walk to get to beach concession, had to walk back to hotel to use toi”- • Leisure trip
- • Group
- • Double or Twin Room
- • Stayed 4 nights
- • Submitted from a mobile device
Slow service in bar. Saw at least 5 customers wait for 10 minutes to be served, then left in disgust
Location, right on beach
Stayed in September 2024
-
Reviewed: September 23, 2024
Nigel
United Kingdom6 Reviews2 helpful votes8.0“very enjoyable”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 3 nights
ALL GOOD.
Hotel well located at end of row. Room well appointed and very clean. Staff very efficient.
Stayed in September 2024
-
Reviewed: September 23, 2024
Daniela
Canada2 Reviews7.0“Valencia is a beautiful and breathtaking taking city”- • Leisure trip
- • Couple
- • Junior Suite with Sea View
- • Stayed 3 nights
- • Submitted from a mobile device
The noise at night made it difficult to sleep
Good location and amazing beach
Stayed in September 2024
-
Reviewed: September 21, 2024
Khor
Iraq34 Reviews3 helpful votes9.0Wonderful- • Leisure trip
- • Travelers with friends
- • Double Room with Sea View
- • Stayed 2 nights
- • Submitted from a mobile device
Very clean
Location and beach front
Stayed in September 2024
-
Reviewed: September 20, 2024
Anthonybennis
Ireland20 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 4 nights
- • Submitted from a mobile device
Foyer/reception area over perfumed. 4pm check in time is very late. They have a Spa but massage was lacking. No music, and curt but technically good massage. Breakfast is €18pp if you pay as you go, but not worth it in my opinion. Basic, and bacon and small sausages were very over cooked and dripping in grease. One bar staff during day was quite rude, banging drinks on table without a hello. Others were nice however.
Right next to the beach, clean. Complimentary Water and cans in Fridge was very much appreciated.
Stayed in September 2024
-
Reviewed: September 17, 2024
Romeo
Canada1 review8.0“we had a wonderful time”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 3 nights
it was a bit loud at night
Stayed in September 2024
-
Reviewed: September 9, 2024
May
Canada22 Reviews9.0“We would definitely return fantastic hotel!”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 7 nights
- • Submitted from a mobile device
No tea cups or regular size cups for North American style coffee.
Fantastic location- friendly staff and very helpful.
Stayed in August 2024
-
Reviewed: September 5, 2024
Angela
United Kingdom9 Reviews7.0“Very pleasant.”- • Leisure trip
- • Group
- • Double or Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
Only a splash pool on the roof. A bit noisy due to being situated on a busy corner. Quite expensive. We went half board which was nice but a bit hit and miss on the quality. Definitely adequate portions though.
Great location by the beach, nice building and pleasant sun bathing terrace on the roof. Staff were very pleasant.
Stayed in June 2024
-
Reviewed: September 4, 2024
Sarah
Switzerland36 Reviews5 helpful votes8.0“Comfortable beach side stay”- • Leisure trip
- • Family with young children
- • Junior Suite with Sea View
- • Stayed 3 nights
- • Submitted from a mobile device
Mattress and pillow were not the best. We had the option of only a sheet or a very heavy blanket. Something middle weight would have been helpful for hot hot summer nights with AC on as AC vents blew directly into the bed but it was too hot to leave them off.
The roof pool was lovely for a toddler, access to the beach was very easy, room service was fast and reasonably priced (though options limited), mini bar items were complimentary
Stayed in September 2024
Guests also reviewed these properties:
-
Hotel 500 FirenzeCampi Bisenzio, Italy
-
ANEW Hotel Highveld EmalahlenieMalahleni, South Africa
-
Saphaipae HostelBangkok, Thailand
-
Chalet MarmottesSaas-Fee, Switzerland
-
Igam OgamLlanllyfni, UK
-
Ferienwohnungen BailomElbigenalp, Austria
-
Safari Guest HouseVaranasi, India
-
NoneKathu, Thailand
