There weren’t any people in the hostel portion of the hotel which meant it felt a bit spooky in the evenings. I think there should be more information on the website to help visitors: the full menu with prices and prices/details on how to get to the hotel via tuk tuk. I also got the impression that it was somewhat of a religious hotel when I got there which isn’t a problem at all but I was surprised so think it would probably be good to include that on the website.

Staff are wonderful. Views are beautiful. The property is stunning, serene and very quiet. Everything is clean and well taken care of.

Stayed in November 2024

The mosquitoes

Clean nice room, staff was really friendly. Not everyone speaks ingles, but they try to communicate.hotel was beautiful with a lot of green and plants.the food in the restaurant was good so you don’t have to look for a place to eat.

Stayed in January 2024

Pool water was extremely cold

views

Stayed in February 2023

clean and neat

Stayed in August 2022

Perhaps the hotel should look into getting a generator for future black outs. The bathroom had only a small window so we were using it in complete darkness and there was no hot water because of lack of power.

The hotel has a beautiful view, pool, and gardens. The restaurant serves a decent amount of options and the food was very good. We were able to enjoy all during the day when we arrived. However the entire town had lost power that day and the hotel did not have a generator. We spent our one night there in the dark with a few candles. The hotel did its best to accommodate this issue.

Stayed in July 2022

First, the hotel is not like pictured or described. It is way more worn out and old. Also, there’s quiet an among of trash on the grass tha twang removed over the days we were there, the different options described online with for example paddling etc. was highly limited. All of this made me feel like it had been way oversold online. Second, while the shared rooms are cheap, and they looked like the pictures, the rooms felt cold and damp. Third, the restaurant is really not good. The food is bad AND expensive. For breakfast, it was ok, but not for other meals. The service was poor too, and although stating they took international cards, ours were rejected every time. Fourth, it rained a lot on my second night, and the roof ended up falling (literally!) down, and the water was pouring in. The receptionist offered another bed, but since I had friends staying in a room in one of the proper buildings, and I was afraid that further of the roof would fall down (also with water and electricity mixed), I chose to move into their room. Which was very lucky for me of course, others would not have had that option. For this, I was offered 250q back, but taken into consideration that I stayed with my friends two nights and checked out early from two nights too because of the whole experience, I thought this was a little too little. Also speaking to the general quality, the power went out the last the day for many hours during the nights and all morning, there was barely any water coming out of the showers, and a bathroom door in my friends’ room kept locking. Stuff like this added to the experience that the place is not properly maintained. Please also further note they do not serve alcohol, staff speaks only Spanish, making it hard to get help with booking for example hiking trips, and they do not have WiFi in the rooms. All of this is of course completely ok, but just something to bear in mind that is not informed upon booking. All in all: I would not recommend!

The lake is nice, and if you want a more secluded/non-town place on the lake, the location is good. The shared rooms are cheap, which I thought before coming was a nice thing, but turns out it is really not worth it. Also, the staff was kind. Unfortunately, that is about what I have to say of positive things.

Stayed in January 2025

Roof broke, a bit to rustique. Pool not clean

Location by the lake beautiful, but hotel did not look like the pictures.

Stayed in January 2025

The food at the restaurant was mediocre and the service was bad. They brought us the wrong dishes twice and took it back to give to another table. The coffee is luke warm water, barely any coffee taste. There is no bar/alcohol. The room was fine but the shower consistently ran out of hot water quickly. The location isn’t great. Santiago seems to be a less popular Atitlán town. The hotel was a 5-10min taxi away from the main town. No one on staff speaks English so communication can be a struggle if you don’t speak great Spanish. If you know what you’re getting into and looking for a peaceful retreat this could be great for you. However, it wasn’t what we were looking for.

If you’re looking for a chill, relaxing place to stay this might work for you. It’s pretty.

Stayed in December 2024

The location and the conditions was nice

Nice , clean, quiet. Beautiful view, the weather was nice also, just the road it was a little scary. Hehe.

Stayed in December 2024

Service is awful: Reception personnel is not there most of the time, they advertise kayaks, but they don´t have ANY activity to be performed at the hotel, taking into account a dirty pool and only 1 tuk tuk that works with them to take you in / out of the hotel leads to a waste of money and time.

Great lake view, and comfortable beds

Stayed in October 2024

As people have mentioned in the past, the management of this hotel is absolutely atrocious. On my first day here I asked for a smoothie and was told they couldn't provide it because there was no electricity. Knowing of frequent short power outages in the city, I wondered if it would be a temporary thing, whereupon I was told that, no, no power would be available until the next day!! From sundown until about 9AM I was stuck in this hotel with literally nothing to do but sleep, for there are no activities, and there were no lights whatsoever. Why? Because the electricity bill was not paid. No warning whatsoever either, I just found out on accident because I asked for a smoothie. I was on a working trip and had booked this hotel counting on its wifi so that I would be able to work, and I found myself unable to for half my stay, and without even so much as a warning.

The site is wonderful and the staff is incredibly friendly and helpful - one time a staff member recognized me walking home and, unprompted, gave me a motorbike ride back to the hotel even though he was going the opposite direction!! I wish I got his name because every interaction with him was incredible. Management should give him a raise.

Stayed in September 2024

Everything was good

Location

Stayed in April 2024

No bar/ alcohol service. Luke warm water in shower. Lots of Mosquitos. Restaurant closes at 7pm. Noisy rooms- can hear neighboring rooms through walls.

Stayed in March 2024

Did not have amenities that were listed The room was not ready at check in time (took over an hour to be let in to our room. The front desk woman did not offer to take our bags so we were stuck sitting with our belongings until the room was ready, delaying our sight seeing) Our view was obstructed by an old dirty mattress once we were let in the room The front desk was not 24hrs There was no hair dryer There was no mini bar No English speaking front desk agent The restaurant did not serve drinks The pool was dirty No toilet paper in the common bathrooms Only one roll of toilet paper in the room and it was never replaced

Pretty location Nice room

Stayed in February 2024

The kitchen in our suite did not work. The drain in the shower did not work. The food was super expensive and serving stopped very early. No wifi in the rooms available.

The bed was comfortable.

Stayed in December 2023

Weird Creationist Christian vibe they don’t tell you about in advance, overpriced restaurant, wifi was down

Very beautiful site for the price of the dorm rooms

Stayed in December 2023

For the price must be tv and air conditioning + hair dryer

Staff was very friendly and trustful. Peaceful place. Clean

Stayed in July 2023

The room didn't have any a/c or at least fan, no hot water, the room didn't have any type of entertainment, no tv or anything for the price of the room i pay, i feel the room have nothing special, the pool was no clean at all and the restaurant have hours for service, an example its they don't serve any meal after 7.00 pm

The view to the lake was amazing

Stayed in April 2023

Staff seemed rather quick to dismiss us and didn't make any effort to make us feel welcome. The check-in was awkard as there was no real check-in, just a staff member showing us our dorms and nothing else, really.

Great spot, beautiful location on the edge of the lake. Super clean and well maintained.

Stayed in April 2023

The property looks abandoned ! It has potential but it is not maintained, very empty. No alcohol, the staff is almost not existing. I would not recommend this place

Stayed in March 2023

they didn’t serve alcohol

We loved the property! It had beautiful landscape, the staff was very pleasant and attentive, the rooms were very clean and beautifully decorated, the pool was beautiful, and there were many seating area. It was a wonderful nature escape and disconnection. the view of lake Atitlan on the property is speechless

Stayed in February 2023

They burned the trash so the hotel got smoked

The view is amazing and the rooms are great

Stayed in December 2023

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in February 2024