Reviews of Noboribetsu Grand Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
059-0551 Hokkaido, Noboribetsu, Noboribetsu Onsen 154, Japan
#22 of 33 hotels in Noboribetsu
Guests' ChoiceReview Score
Based on 167 hotel reviews
7.8Score breakdown
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Cleanliness
8.3
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Comfort
8.3
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Location
8.5
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Facilities
8.0
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Staff
8.3
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Value for money
7.1
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Free Wifi
8.1
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Reviewed: May 11, 2025
Kelly
Malaysia3 Reviews8.0Very Good- • Leisure trip
- • Travelers with friends
- • Japanese-Style Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Room condition
Excellent buffet dinner and breakfast. Large onsen area.
Stayed in April 2025
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Reviewed: April 5, 2025
Anita
Australia10 Reviews7.0Good- • Leisure trip
- • Group
- • Japanese-Style Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
This hotel offers a truly traditional Japanese experience, where the undeniable star of the show is its magnificent onsen facility. Prepare to be enveloped in soothing waters within a sprawling space – a genuine highlight and a compelling reason to choose this establishment. The guest rooms, while exhibiting a certain vintage charm and a clearly established, albeit somewhat dated, aesthetic, provide a glimpse into a bygone era. They possess a unique character that, while not modern, contributes to the overall traditional ambiance. Strategically positioned, the hotel boasts convenient access to the area's primary sightseeing attractions, making exploration effortless. Furthermore, the warm and welcoming nature of the staff enhances the overall stay, adding a touch of genuine hospitality. While the accommodations lean towards a classic style, the exceptional onsen experience and the hotel's prime location combine to create a memorable and ultimately satisfying stay. If an authentic, onsen-centric retreat with easy access to local sights is what you seek, this hotel delivers.
Stayed in April 2025
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Reviewed: March 17, 2025
Ken
United States2 Reviews9.0“Truly enjoyed our stay. We took advantage of the spas as well as a fantastic full body massage”- • Leisure trip
- • Couple
- • Japanese-Style Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Lovely spa , very relaxing
Stayed in February 2025
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Reviewed: February 27, 2025
Ben
Malaysia8 Reviews1 helpful vote8.0“Great Location...Fabulous Onsen n Dinner,worth every penny of it”- • Couple
- • Standard Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Great hotel with beautiful Onsen n very well located just across the road to the Bus Stop to take you to the Noboribetsu station. Best buffet of all the Onsen hotel I stayed in HOKKAIDO..Will come again
Stayed in February 2025
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Reviewed: February 16, 2025
Kerri-ann
United States5 Reviews9.0“Great onsen in Noboribetsu”- • Leisure trip
- • Group
- • Japanese-Style Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Few elevators, gets crowded at checkin and checkout times
Right next to bus terminal, good onsen facility, accommodating room for family of 4
Stayed in December 2024
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Reviewed: February 8, 2025
Amy
Australia8 Reviews7.0“Very old hotel”- • Leisure trip
- • Solo traveler
- • Standard Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
This hotel is very old and therefore had a few issues. The room I was offered (twin room) had a stale smoke smell, and the room was incredibly hot. I reported the heat issue to staff, and they turned off the aircon. It was still so hot in the room, so after much persistence, I moved to another room (Japanese style), which was much better.
Stayed in February 2025
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Reviewed: December 23, 2024
Seow
Singapore1 review1 helpful vote8.0Very Good- • Leisure trip
- • Family with young children
- • Standard Twin Room - Non-Smoking
- • Stayed 1 night
The hotel rooms were quite dated.
The onsen was okay, buffet meals were great. Hotel is near to the Hell Valley and restaurants. Bus terminal is very near too.
Stayed in December 2024
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Reviewed: December 15, 2024
Audrey
Australia4 Reviews9.0“Excellent Experince”- • Leisure trip
- • Family with young children
- • Japanese-Style Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
- toilets are tiny - a little out dated but this is somewhat charming - dinner buffet is a little overpriced.
- Japanese style room experience - very nice staff - excellent onsen - soaps in bathrooms - tatami beds are being made for you - perfect location from main attractions
Stayed in December 2024
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Reviewed: December 15, 2024
Wenonah
Australia5 Reviews7.0“Great relaxation spot, but could be better value.”- • Leisure trip
- • Couple
- • Twin Room with View Bath - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Lots of the hotel’s amenities such as the bar were closed during their opening hours. We also felt given the price of our room we could have been provided some more friendliness and service from staff.
Beautiful large hotel, walking distance to everything in Noboribetsu. We opted for the room with the private view bath and it was one of the highlights of our trip. Room was comfy and very clean.
Stayed in November 2024
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Reviewed: December 14, 2024
Kelvin
Singapore4 Reviews8.0“Very good”- • Leisure trip
- • Family with young children
- • Twin Room with View Bath - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The room is big and my booking comes with a private onsen
Stayed in December 2024
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Reviewed: December 1, 2024
Steven
United States19 Reviews3 helpful votes9.0“Enjoyed the onsen outdoor & indoor pools w/ different minerals. A very nice Ryokan experience.”- • Leisure trip
- • Group
- • Japanese-Style Room - Non-Smoking
- • Stayed 2 nights
The Izakaya restaurant was not a good value. The menu wasn't anything to remember. There were no other patrons dining...
The onsen was enjoyable and relaxing followed by a massage. Dinner the first evening was an enjoyable buffet featuring a very extensive variety of different ethnic dishes to choose from. Japanese, Korean, Chinese, Western and French cuisines were offered. Breakfast also featured similar cuisines in a buffet setting.
Stayed in November 2024
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Reviewed: November 12, 2024
Stephen
Australia11 Reviews7.0“For a budget price it is acceptable”- • Leisure trip
- • Couple
- • Comfort Twin Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Some check in staff ( elderly male) not very helpful. It appears that check in time is strictly followed ie 3pm and if you happen to arrive early there is little that can be done. No suggestion how to spend your time before 3pm. Perhaps that is the protocol locally. No early check in even if the room is ready.
Location. Spacious room. Good quality buffet
Stayed in November 2024
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Reviewed: October 28, 2024
Sei
Thailand81 Reviews12 helpful votes9.0“Lovely and peacefully, good for family and friends”- • Leisure trip
- • Family with young children
- • Japanese-Style Room - Non-Smoking
- • Stayed 1 night
A good location hotel, a vintage one, yet it's lovely and peacefully for us. We can drive to any attraction places within 15 mins. and a easy parking lot surrounding. We booked for japanese style rooms, it's clean, it's fit us for 3 people, which meet our expectation. Their staffs make our beds during we have dinner, the Kaiseki dinner is very good and we find variety of food for Breakfast with fresh seafood and more. The onsen is good even it's amount of pools not as many as other big hotel nearby yet it's good enough for us.
Stayed in October 2024
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Reviewed: October 18, 2024
Wipa
Thailand91 Reviews6 helpful votes9.0“Another perfect Onsen stay👍”- • Leisure trip
- • Family with young children
- • Japanese-Style Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The onsen was really good 👍 and location was perfectly located. Grand hotel with the history.
Stayed in October 2024
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Reviewed: October 16, 2024
Sutthinee
Thailand7 Reviews9.0Wonderful- • Leisure trip
- • Group
- • Japanese-Style Room - Non-Smoking
- • Stayed 1 night
quite some dust at the window net. bug in a room. if the hotel can improve this I would give it 10/10.
Onsen is the best! public bath at the onsen is great. fully equipped! I don't even get a chance to use the bathroom in the room! ^^ Both breakfast and dinner are great with variety of foods and drinks and desserts!
Stayed in October 2024
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Reviewed: October 13, 2024
Joanna
New Zealand19 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Standard Twin Room - Non-Smoking
- • Stayed 2 nights
Onsen is fabulous
Stayed in October 2024
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Reviewed: October 1, 2024
Shu
Singapore7 Reviews9.0“very awesome stay”- • Leisure trip
- • Couple
- • Standard Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Hotel room is dated and thus the carpet has a musty smell. But the hotel has placed an air purifier in the room.
Full and good onsen experience. Dinner buffet spread was awesome. Service was impeccable. Their Yukata was comfortable, much better than other hotel's.
Stayed in October 2024
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Reviewed: September 30, 2024
Michael
United States54 Reviews11 helpful votes8.0“Good base for exploring Hell Valley and enjoy onsen.”- • Leisure trip
- • Couple
- • Japanese-Style Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The in room AC does not work. I’ve read other reviews noting the same thing. It just weakly blows out ambient room temperature air even at maximum setting. Others in the hotel just leave their door open to get AC air from the hallway, which does work.
Tattoo friendly onsen! The staff goes above and beyond. Walking distance to Hell Valley.
Stayed in September 2024
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Reviewed: September 21, 2024
Sharon
Israel103 Reviews7 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Japanese-Style Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Dining room too big and industrial. Food trays remain empty half an hour before dinner is over
Nice onsen and great pillow and mattresses
Stayed in September 2024
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Reviewed: September 13, 2024
Joseph
United States22 Reviews2 helpful votes7.0“A bit dated establishment with rooms that smell.”- • Leisure trip
- • Couple
- • Standard Twin Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The first room we were given had strong smell of tabacco. We requested to change it and got a better equipped room but it smelled of cigarette ash. At that point we gave up and did not ask to change rooms again.
Very good location, right next to the Noboribetsu Onsen Terminal. We took a bus ride from the Noboribetsu JR Station there. Public onsen is free for guests and there is also a private one to hire for 50 minute session (3300 yen).
Stayed in September 2024
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Reviewed: August 26, 2024
Shai
United States9 Reviews1 helpful vote7.0“Hotel is good, room needs to improve. Not worth the price.”- • Leisure trip
- • Family with young children
- • Japanese-Style Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Room was small for 300$ a night. No meal included for this price at this type of hotel is not worth the price. The AC in the room did NOT work well at all.
Location was great - near Jigokudani. The hotel itself is well maintained, clean and somewhat modern. Onsen is fantastic.
Stayed in August 2024
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Reviewed: August 22, 2024
Samantha
United States12 Reviews1 helpful vote8.0“Gorgeous room and facilities, lackluster buffet food, amazing location”- • Leisure trip
- • Couple
- • Twin Room with View Bath - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The breakfast and dinner buffet left much to be desired. I would pass on the food and just stay in the room next time.
The room with the private tub was absolutely gorgeous. The hotel was literally outside of the station.
Stayed in August 2024
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Reviewed: August 5, 2024
Jordan
United States1 review9.0Wonderful- • Leisure trip
- • Couple
- • Japanese-Style Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Great location and perfect for trying out a ryokan style hotel and onsen for the first time!
Stayed in August 2024
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Reviewed: July 21, 2024
May
Singapore35 Reviews4 helpful votes8.0“Mostly good”- • Leisure trip
- • Couple
- • Standard Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Room rather dated but clean. Didn't like the "devil" mascot-like figure in the lobby
Location, staff and breakfast were great
Stayed in July 2024
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