09 Mogotio Road, Westlands, 00200 Nairobi, Kenya
#136 of 220 hotels in Nairobi
Guests' ChoiceBased on 751 hotel reviews
7.2Cleanliness
7.9
Comfort
7.8
Location
8.3
Facilities
7.3
Staff
8.3
Value for money
7.8
Free Wifi
7.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 13, 2025
Claudia
MexicoIt looks a bit dated, but everything works perfectly.
The towels were super soft and smelled nice, the breakfast had a lot of delicious options, and the staff was super helpful and kind.
Stayed in May 2025
Reviewed: April 30, 2025
Reddington
United KingdomGood location
Stayed in April 2025
Reviewed: April 20, 2025
Faith
KenyaAvailabi;;ity of all facilities to use in tje room, and the cleanlines part of it
Custmer Service
Stayed in March 2025
Reviewed: April 20, 2025
Wordablaze
KenyaPlace is a little old but good for the money.
Bed comfortable, shower hot with alot of pressure. Buffet breakfast good!
Stayed in April 2025
Reviewed: April 9, 2025
Nick
United StatesI didn't like the twin beds being put together next to another to form a queen size bed as its not comfortable especially for two people sleeping on the bed. Also, I didn't like how there was no microwave anywhere in the hotel to heat up food not purchased from the restaurant. That's not good customer service as it severely limits ordering or take out foods. Also, at night, there is no place you can walk safely. Although it's located in a convenient location, it's very dark outside and there is nothing you can walk to and from without getting a cab ride. Lastly, since there is construction next door, it may be difficult to sleep past early morning hours.
I enjoyed the breakfast buffet in the morning with various options to choose from and I enjoyed the view at the rooftop balcony upstairs. Location is convenient and a cab ride to many attractions. Lastly, the staff was awesome.
Stayed in March 2025
Reviewed: April 4, 2025
Chol
United StatesVery affordable. Staff were always willing to help.
Stayed in April 2025
Reviewed: April 2, 2025
Shoeshoe
LesothoIt was good and they let us keep another day for when we come back as we checked out earlier than we thought
Stayed in April 2025
Reviewed: March 27, 2025
Kigabi
United StatesThe location is good, but the service needs to improve professionally. The wifi doesn't work in some rooms and was not fixed on time until I was removed from the room to the next one. The communication plan is very poor when it comes to international standards. The telephone ☎️ in room doesn't have the front desk customer service info. number and emergency number. The hotel should have stickers on the telephone that have the front desk customer service number and emergency number on it written. They only tell, call one hundred if you need assistance that's not professional.
Stayed in March 2025
Reviewed: March 23, 2025
Joseph
United StatesI was satisfied,
friendly people
Stayed in February 2025
Reviewed: March 23, 2025
Chikatizyo
ZambiaThere were days when there was a foul sewer smell. It was really overpowering
It is a serene environment. Friendly and helpful staff. An interesting policy of not allowing guests to get knives
Stayed in March 2025
Reviewed: March 12, 2025
Jacqueline
United KingdomIt’s a old building, weird structure, needs renovating
restaurant with many options. Excellent breakfast
Stayed in February 2025
Reviewed: March 9, 2025
Laura
FinlandThe breakfast scones and muffins were not fresh, but already quite dry and hard. Fried egg and sweet potatoes were tasty.
The bathrobe, the size of the room.
Stayed in March 2025
Reviewed: February 25, 2025
Aziz
United KingdomOne of the rooms didn't have a window to the outside. There is a window to the staircase. I moved to a room with a view.
The location was great for my business
Stayed in January 2025
Reviewed: February 23, 2025
Perween
United KingdomBreakfast was very good with lots of choice. The location was excellent for attractions and restaurants. The hotel restaurant was also very good and open 24 hours - which was great for us as we arrived past midnight
Stayed in February 2025
Reviewed: February 21, 2025
Tony
United KingdomThe bathroom was impossible. It was far too small. You fell out of the shower and almost into the toilet. VERY cramped.
The staff were VERY HELPFUL. Breakfast was adequate.
Stayed in February 2025
Reviewed: February 19, 2025
Sophie
GermanyFriendly and nice staff Nice breakfast
Stayed in February 2025
Reviewed: February 14, 2025
Andrew
AustraliaStaff should prioritise, had an A/C issue outstanding for 7 days, towels always delayed due to cleaning, hotel restaurant food is not good so ate out every night. Hotel needs a maintenance team as its looking old and a lot of things breaking, in my room issues were shower knob coming off, shower door handle missing, cupboard door hinge off , bed lamp missing globe, sink missing catch drainer, TV reception terrible,
Location is great, rooms good size, Rooftop bar 24/7, beds and linen comfy.
Stayed in February 2025
Reviewed: February 7, 2025
Lucrative
Kenyarooms and city views
rooms perfect, buffet excellent, regular breakfast was not bad but ok
Stayed in February 2025
Reviewed: February 3, 2025
Maryna
UkraineThe refrigerator was not connected to electricity and it was problematic to do because of a short cable. To get hot water in the shower, you need to wait long, in the bidet only cold water
A good location, friendly personnel at the reception during check in - helped to solve a few issues. The bed is comfortable and large, clean linen
Stayed in January 2025
Reviewed: January 31, 2025
Pettet
NorwayI’ve stayed there many times now and for me it’s good value, and restaurant and bar open 24 hours it’s excellent
Stayed in January 2025
Reviewed: January 26, 2025
Mapeous
UgandaThe online pictures were more luring than what we found. The water in our shower was lukewarm through out our stay.
Location was close to everything I needed and staff were friendly and helpful. Room was spacious, stocked and air conditioned. Quiet environment.
Stayed in January 2025
Reviewed: January 6, 2025
Francis
KenyaThe Shower was rather faulty and the bed too narrow
Stayed in December 2024
Reviewed: January 3, 2025
Risley
KenyaThe room was not sound proof as stated. You could literally hear conversation in the next room via a huge crack opening between the walls and the curtain glass walling. We hard a hard time getting ourselves to sleep.
The breakfast was nice.
Stayed in December 2024
Reviewed: December 27, 2024
Madoda
South AfricaIt would do with some refreshing. The TV channels need some attention. The drinks are a bit pricey.
The people and the rooftop bar. The breakfast is compelling.
Stayed in December 2024
Grande Prairie, Canada
Skopelos Town, Greece
Llanars, Spain
Maceió, Brazil
Kokstad, South Africa
Yzerfontein, South Africa
Tirunelveli, India
Manger, Norway
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content