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  4. Reviews of La Maison Royale

Reviews of La Maison Royale This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

09 Mogotio Road, Westlands, 00200 Nairobi, Kenya

#136 of 220 hotels in Nairobi

Guests' Choice

Review Score

Based on 751 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.8

  • Location

    8.3

  • Facilities

    7.3

  • Staff

    8.3

  • Value for money

    7.8

  • Free Wifi

    7.9

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

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Showing 1 - 25

  • Reviewed: May 13, 2025

    8.0
    Great option to stay in Westlands!
    • Leisure trip
    • Solo traveler
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    It looks a bit dated, but everything works perfectly.

    The towels were super soft and smelled nice, the breakfast had a lot of delicious options, and the staff was super helpful and kind.

    Stayed in May 2025

  • Reviewed: April 30, 2025

    8.0
    Very Good
    • Couple
    • Deluxe Queen Room
    • Stayed 7 nights
    • Submitted from a mobile device

    Good location

    Stayed in April 2025

  • Reviewed: April 20, 2025

    6.0
    Fair for the specific previous stay
    • Leisure trip
    • Solo traveler
    • Standard Queen Room
    • Stayed 1 night

    Availabi;;ity of all facilities to use in tje room, and the cleanlines part of it

    Custmer Service

    Stayed in March 2025

  • Reviewed: April 20, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    Place is a little old but good for the money.

    Bed comfortable, shower hot with alot of pressure. Buffet breakfast good!

    Stayed in April 2025

  • Reviewed: April 9, 2025

    7.0
    Overall, it's a good hotel and budget friendly for a short stay.
    • Leisure trip
    • Solo traveler
    • Superior Double Room
    • Stayed 2 nights

    I didn't like the twin beds being put together next to another to form a queen size bed as its not comfortable especially for two people sleeping on the bed. Also, I didn't like how there was no microwave anywhere in the hotel to heat up food not purchased from the restaurant. That's not good customer service as it severely limits ordering or take out foods. Also, at night, there is no place you can walk safely. Although it's located in a convenient location, it's very dark outside and there is nothing you can walk to and from without getting a cab ride. Lastly, since there is construction next door, it may be difficult to sleep past early morning hours.

    I enjoyed the breakfast buffet in the morning with various options to choose from and I enjoyed the view at the rooftop balcony upstairs. Location is convenient and a cab ride to many attractions. Lastly, the staff was awesome.

    Stayed in March 2025

  • Reviewed: April 4, 2025

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Deluxe Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Very affordable. Staff were always willing to help.

    Stayed in April 2025

  • Reviewed: April 2, 2025

    7.0
    It was good
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    It was good and they let us keep another day for when we come back as we checked out earlier than we thought

    Stayed in April 2025

  • Reviewed: March 27, 2025

    6.0
    SOMETHINGS HOTEL NEED TO IMPROVE
    • Business trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The location is good, but the service needs to improve professionally. The wifi doesn't work in some rooms and was not fixed on time until I was removed from the room to the next one. The communication plan is very poor when it comes to international standards. The telephone ☎️ in room doesn't have the front desk customer service info. number and emergency number. The hotel should have stickers on the telephone that have the front desk customer service number and emergency number on it written. They only tell, call one hundred if you need assistance that's not professional.

    Stayed in March 2025

  • Reviewed: March 23, 2025

    8.0
    easy access to most large centers and coffee shops
    • Leisure trip
    • Solo traveler
    • Standard Queen Room
    • Stayed 7 nights

    I was satisfied,

    friendly people

    Stayed in February 2025

  • Reviewed: March 23, 2025

    8.0
    All in all my stay was great
    • Business trip
    • Solo traveler
    • Superior Double or Twin Room
    • Stayed 13 nights
    • Submitted from a mobile device

    There were days when there was a foul sewer smell. It was really overpowering

    It is a serene environment. Friendly and helpful staff. An interesting policy of not allowing guests to get knives

    Stayed in March 2025

  • Reviewed: March 12, 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    It’s a old building, weird structure, needs renovating

    restaurant with many options. Excellent breakfast

    Stayed in February 2025

  • Reviewed: March 9, 2025

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast scones and muffins were not fresh, but already quite dry and hard. Fried egg and sweet potatoes were tasty.

    The bathrobe, the size of the room.

    Stayed in March 2025

  • Reviewed: February 25, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights

    One of the rooms didn't have a window to the outside. There is a window to the staircase. I moved to a room with a view.

    The location was great for my business

    Stayed in January 2025

  • Reviewed: February 23, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast was very good with lots of choice. The location was excellent for attractions and restaurants. The hotel restaurant was also very good and open 24 hours - which was great for us as we arrived past midnight

    Stayed in February 2025

  • Reviewed: February 21, 2025

    6.0
    A basic hotel. Ok for a short business visit. Nice open eating area on the roof. Good location
    • Business trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights

    The bathroom was impossible. It was far too small. You fell out of the shower and almost into the toilet. VERY cramped.

    The staff were VERY HELPFUL. Breakfast was adequate.

    Stayed in February 2025

  • Reviewed: February 19, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Royal Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Friendly and nice staff Nice breakfast

    Stayed in February 2025

  • Reviewed: February 14, 2025

    8.0
    Will stay again due to location
    • Leisure trip
    • Solo traveler
    • Superior Double Room
    • Stayed 1 night

    Staff should prioritise, had an A/C issue outstanding for 7 days, towels always delayed due to cleaning, hotel restaurant food is not good so ate out every night. Hotel needs a maintenance team as its looking old and a lot of things breaking, in my room issues were shower knob coming off, shower door handle missing, cupboard door hinge off , bed lamp missing globe, sink missing catch drainer, TV reception terrible,

    Location is great, rooms good size, Rooftop bar 24/7, beds and linen comfy.

    Stayed in February 2025

  • Reviewed: February 7, 2025

    8.0
    satisfied
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    rooms and city views

    rooms perfect, buffet excellent, regular breakfast was not bad but ok

    Stayed in February 2025

  • Reviewed: February 3, 2025

    8.0
    Normal place to stay , but very expensive
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The refrigerator was not connected to electricity and it was problematic to do because of a short cable. To get hot water in the shower, you need to wait long, in the bidet only cold water

    A good location, friendly personnel at the reception during check in - helped to solve a few issues. The bed is comfortable and large, clean linen

    Stayed in January 2025

  • Reviewed: January 31, 2025

    7.0
    Clean, good service and central
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I’ve stayed there many times now and for me it’s good value, and restaurant and bar open 24 hours it’s excellent

    Stayed in January 2025

  • Reviewed: January 26, 2025

    7.0
    Good location, give honest pictures
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The online pictures were more luring than what we found. The water in our shower was lukewarm through out our stay.

    Location was close to everything I needed and staff were friendly and helpful. Room was spacious, stocked and air conditioned. Quiet environment.

    Stayed in January 2025

  • Reviewed: January 6, 2025

    6.0
    Okay
    • Business trip
    • Group
    • Standard Queen Room
    • Stayed 2 nights

    The Shower was rather faulty and the bed too narrow

    Stayed in December 2024

  • Reviewed: January 3, 2025

    6.0
    Not soundproof room.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room was not sound proof as stated. You could literally hear conversation in the next room via a huge crack opening between the walls and the curtain glass walling. We hard a hard time getting ourselves to sleep.

    The breakfast was nice.

    Stayed in December 2024

  • Reviewed: December 27, 2024

    7.0
    Good
    • Business trip
    • Solo traveler
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    It would do with some refreshing. The TV channels need some attention. The drinks are a bit pricey.

    The people and the rooftop bar. The breakfast is compelling.

    Stayed in December 2024

Showing 1 - 25

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