Interior design old building well maintained and breakfast was fantastic.

Stayed in December 2025

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Beautiful building, very friendly staff.

Stayed in November 2025

Absolutely everything! It was a stunningly beautiful hotel with a perfect location sitting on one of the major canals. What’s not to like !

Stayed in October 2025

The hotel is grand and high value. It felt like a palace. People in and out were dressed quite formal. The room was clean and tidy. Very nice service. We felt that the hotel is more suit for holding weddings, or some other leisure.

Stayed in September 2025

There is no Internet and the beds are a bit wet

The hotel itself is pretty good. It’s very beautiful. It’s kind of like old style. There are a few problems that our beds were a bit wet and that there is no Internet in there and it’s hard to get because usually like hotels actually have Internet like their own, so everything was very good. The room is very clean. The price is pretty good. I mean it’s just you know it matches the price and the so everything was perfect. We enjoyed the stay

Stayed in August 2025

no phone charger in room

Staff during breakfast and Diner

Stayed in April 2025

A few niggles: -very slightly understaffed? -steam bath in the spa needs some essential oils or maintenance? -power points should be on both sides of the bed? -mixup with our bag when we arrived, 20 minute wait for it to be brought up? -inclusive breakfasts should be available to be brought to the room for a tray charge?

Glorious place, great spa, beautiful bathrooms, good breakfast, friendly staff

Stayed in March 2025

The Chromecast service in the room did not work, but this was true for the whole hotel due to a problem with the service provider.

Friendly staff and excellent service.

Stayed in February 2025

1. The sink problem was annoying. 2. Ticket affording. they told us they can book us tickets for a museum. we asked and reminded them many times but they didn't. it was a little bit sad because we depended on what they say. 3. Yes it was nice stay but the overall price was a bit high considering 2 nights + a winter season wasn’t crowded with tourists.

It was a nice day, clean comfortable room, good area, we only face a problem with the sink. The room has a very nice view The lady on the front desk was very welcoming and friendly and showed us a city map. It was very helpful

Stayed in February 2025

N/A

Beautiful hotel - piece of art.

Stayed in February 2025

We tried getting spa treatments in advance but no one replied. There was no one down at the spa when we went down to book directly and the facility didn’t seem up to standards. Other then that it was a wonderful stay.

We loved the rooms, the reception staff was wonderful, and the property was beautiful.

Stayed in February 2025

The location was a little difficult for us, but access to the tram was helpful.

The property is beautiful!!

Stayed in January 2025

There seems to be some crazy cost cutting going on. The toilet paper is cheaper than on the French autoroute. The water pressure is dialed down to the bare minimum for a shower. The bar upstairs is closed at night. There is no gastronomic restaurant. The staff (excluding some in the restaurant) are super young / inexperienced

Fabulous grand hotel building. Excellently renovated some time ago. VERY reasonable pricing. Great wine choices in the “treasures” part of the wine list.

Stayed in January 2025

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Amazing hotel, very well located

Stayed in December 2024

I loved the room and how spacious it was. I loved also the SPA area. Very relaxing and with an amazing view!

Stayed in January 2025

Nothing

Everything! It was the most amazing & magical stay we’ve ever had! Stunning hotel, exceptional service

Stayed in December 2024

We are a large family and the rooms could only accommodate up to three people, so we had to book 4 rooms. We asked at the time of booking that the rooms be connected. That was not possible when we checked in, which meant that we paid for 4 rooms, but only used 2. Obviously, my 2 year old and 5 year old could not sleep in a separate room down the hall. It just felt like such a waste of money, and after speaking with management, they were able to find one connecting room, which meant that we had to move all of our things that had already been unpacked after a night, and the other two rooms still remained unconnected and unusable. I was really expecting more from the hotel, given how high the ratings are. Even if nothing could be done to change the rooms, a good hotel will usually try to make it less painful with a fruit basket, free pool pass, breakfast... Not that I'm looking for a handout, but I've never stayed in a five star hotel that did so little to remedy a situation. I actually felt embarrassed that I had booked a place that really did not care how inconvenienced we were.

The hotel and rooms are beautiful. They are really massive, and the bathrooms and oversized tubs were a very nice touch. We booked several rooms and every room had a spectacular view.

Stayed in December 2024

The swimming pool was amazing

Stayed in October 2024

Perfect hotel in a perfect location.

The warm welcome from receptionist when we arrived. She did her best to facilitate an early check in as we had a very early flight. Beautiful flowers in the foyer. The staff at breakfast were equally outstanding. Beautiful view of the canal at breakfast.

Stayed in September 2024

Very nice property, helpful staff, comfortable, excellent food.

Stayed in September 2024

Good

Stayed in September 2024

Nothing

Excellent and helpful staff combined with amazing ambiance and a great restaurant on the canal

Stayed in September 2024

We felt the food at downstairs restaurant was not that good Can’t understand why tea room can’t be main restaurant much nicer

Great location helpful staff Rooms were comfortable and clean

Stayed in July 2024

Stairs in room.

Breakfast - great service, excellent choice of food on smorgasbord. Location - walked to most parts of town, right on the canal. Such a pretty spot. Room - absolutely beautiful. There were stairs in our room which we did not know about and were difficult to manage as we are older. We should have been given a choice of stairs/no stairs or at least have had it mentioned at check-in.

Stayed in May 2024