Check -in is difficult. Too many mails with important information, so I got lost during the digital check-in. Due to the low occupancy of hotel breakfast was one day served in another hotel, 5 minute walk away.

Nice room and shower. Smart key with smartphone. Breakfast in the hotel

Stayed in August 2023

Too much reliance on technology to enter building.Using phone to access room etc particularly as staff were located in sister hotel half a mile away!

Property fine

Stayed in July 2023

- In room n.1 it wasnt possible to open the windows so no fresh air was available - No vegetables were available at breakfast - wasnt very tidy, we had lipstick smudges on our glasses and dirty plates -Only one chair in a room for 2, no place to sit

- location and common spaces and courtyard

Stayed in July 2023

We couldn't get into the hotel. There is no reception at the location itself and no one responded to us ringing the doorbell. Also our phone calls to the hotel went unanswered. We were lucky to run into another couple who told us we had to pick up on keycards at another hotel. When we arrived there and we expressed our concerns about not being able to reach anyone, the lady at the reception said she had problems with the internet (which is why she couldn't open the door of our hotel for us remotely) and was simply too busy to put up a note to inform travelers what to do. Very little empathy there. Hotels without a reception should really have a reliable fallback in case something doesn't work with technology.

The room was great - very spacious and clean and comfortable.

Stayed in June 2023

Morning staff was very helpful.

Stayed in June 2023

Bit basic, bed very soft mattress

Charming and close to centre

Stayed in July 2023

No personal service…

Stayed in July 2023

Not really „not like“ but a slight deduction for the smartphone based room key which in my case wasn’t a problem, since I have EU unlimited Data and an affinity to all this tech-y stuff,but if my wife would have come alone it would have been extremely frustrating for her to handle all this download/upload process for the room key. Also that the entrance door needed quite a forceful push to open would have been intimidating for her. So this Hotel is not recommended for old school guests.Found the breakfast also slightly underwhelming considering the whopping 22€ per head. But as I said, 4 out of 5

Nice, clean room

Stayed in July 2023

Self check in was a bit problematic but was solved once we called the other hotel that backs up.

Amazing location and very charming hotel.

Stayed in June 2023

-DIRTY BATHROOMS:HAIR IN THE SHOWER ETC.. -NO AIR CONDITIONING I’m booking it appears with AC but once you pay you receive a message from the hotel saying not all rooms have AC We Reyes to cancel but they refused to allow free cancellation so we went anyway also NO ELEVATOR so we kind of chose ground floor since they promised 2 fans etc Fans were from the 1970 s so the kids were sweating and it was really hot. -NOBODY AT RECEPTION you never see anybody key is digital ;once it did not work so we had to call and wait for Al Woody coming from another hotel with a normal igual al key ..they could give them from day 1 -POOR BREAKFAST Suggest to have it in the city because they have only 1 woman cooking,serving etc so you wait 20 minutes to get water etc

location

Stayed in June 2023

The rooms do not have ironing facilities!! I was staying for important business which required ironed clothes, and the description of the room said irons were available. This was not the case. When I rang reception, I reached a receptionist at the sister hotel 6 minutes away who said she was alone so could not bring the iron to us. Instead, I had to bring our clothes to the other hotel, iron them in the foyer (really), and then bring them home again. This was not the lady’s fault, but it was terribly inconvenient. I am surprised a hotel in Maastricht, which is so regularly hosting conferences etc., does not have ironing facilities. I also ordered a twin room, but the first room we got was a double room and had to ring to be switched. Finally, the shower head was broken and could not stay up on its own, meaning it had to be held for the entirety of use, a minor but annoying thing. Finally, I would not recommend this hotel for anyone not tech savvy or someone very fond of regular hotel service: for most of the day, there are no staff in the hotel and checkin must be done on an iPad.

The location of this hotel is fantastic: just seconds from the vrijtof and a few minutes from SBE. The rooms are wonderfully decorated and the courtyard is great place to unwind. Generally any interaction had with staff was pleasurable and they were more than accommodating when we required the booking of a taxi. The room I was in had a separate shower room and bathroom—another useful positive, especially when sharing.

Stayed in June 2023

No staff. Self checkin. Room key comes through an email from booking.com and that took forever . No staff is available at the hotel but at the sister hotel . No elevator in case u need one

V central location. Old mansion in historic part of the city. Clean . It has a great feel to it and would be wonderful if you are travelling as a couple. Cozy nice place

Stayed in May 2023

The electronic key system is horrible. Depends on your phone having internet and being charged. So reserve battery to open the door, because also there is no one in the hotel, no one to check you in, or open the doors if you have a problem. The electronic key is an app and works horribly, takes several minutes for it to respond. Super bad and cheap code, definitely not tested. You can't even share this with the other people staying with you. And since there's no one to ask anything you are on your own. Also they charged me 15 euros more for my dog, offering a nice comfy basket and a bowl of treats. There was nothing. Not even the bowl for water I expressly asked for. And of course no one to ask anything, not a soul.

The Bathtub the location and th garden

Stayed in June 2023

Location

Stayed in April 2023

Had virtual keys which was an issue when I didn't have WiFi to get in. Bfast was expensive

Nice comfy bed, tea and coffee making facilities and a fridge!

Stayed in May 2023

The heat in our room did not work - we asked them to check it twice and it never worked over 5 days. Check in process was cumbersome - we arrive at 10pm and had no way to get INSIDE the lobby where the check-in kiosk is placed?!?! We had to wait around until (luckily) some other guests let us into the lobby so we could initiate the check-in?

Breakfast was very good on two mornings (same girl) - OK on one morning (two different girls) and a bit of a mess on one morning (two guys who did not really know what they were doing). Location of the hotel was perfect - near the main square.

Stayed in April 2023

Remote check-in is never as convenient as a staffed check in, but it wasn't a problem.

Quiet.Nicely decorated. Friendly staff and great breakfast. We stayed in a family room and my parents had a room on the ground floor. We enjoyed the location right in the middle of the old centre.

Stayed in April 2023

To open a hotel door one needs a smartphone with internet connection. This has advantages (e.g., forwarding the key to a partner), but also disadvantages (e.g., fiddling with your phone while standing in front of the door, or for people without a smartphone in general). There was a small mix-up with our breakfast due to illness of staff, but the hotel was quick to refund us so that was handled well by the hotel.

Cozy and pleasant hotel with a very good location. Our receptionist was charming and was working hard. We had a good stay!

Stayed in April 2023

Really disappointed by the fact that it’s a hotel WITHOUT a receptionist. You must check yourself in on a tablet and the key is your phone. It’s always pleasant to be welcomed by someone when you arrive at the hotel and not to have to check yourself in. That’s even more the case given the price of the room!

Very beautiful hotel, nicely decorated and ideally located in the center of Maastricht. The breakfast was good. we really appreciated that there was no useless shower supplies but only the necessary soap and shampoo in glass refillable bottles, great!

Stayed in April 2023

De locatie is perfect

Stayed in March 2023

The poor staff are all alone. One person does reception, cooks the eggs to order and sets out breakfast, does the maintenance, deals with issues. It is cruel to make one person do all this alone. The shower water pressure a dismal. You also get exactly three hangers.

The staff are friendly but so overloaded. Breakfast is sufficient. Quiet rooms. Good location. Good heating.

Stayed in March 2023

The wooden floor could have been swept during our week long stay as it was inevitable that bits would come into the room on our shoes especially with it being carnival. Each day as part of the clean a fragrance was sprayed in the room - we think on the bedspread which made me cough a lot! We opened the windows to air the room.

Property was nice and well positioned. We had a room at the rear of the property with a nice view. The room was big and well appointed.

Stayed in February 2023

Very poor insulation. The people above us where making loads of noise from 1 at night until 3. It sounded like furniture was being moved, people were jumping up and down and it almost felt like they were having a party upstairs with all that noise, we couldn’t sleep so we called reception who checked it out for us (twice), eventually the sounds calmed down but we lost 2 hours of sleep resulting in a really bad night for us.

the location, very comfortable beds

Stayed in February 2023

I had problems opening the wardrobe in the bedroom as the door seemed stuck unless you gently yank it. Unfortunately, the windows and door do not necessarily cancel out noise from the streets. It can be noisy sometimes.

The location was great and near the famous Vrijthof square, eateries and shopping district. Several of the well-known landmarks of Maastricht is also within walking distance. I particularly liked the bedroom and dining room, with its high ceilings and old world charm. The beds were comfortable and the room came with its own coffeemaker and also cosy little kettle. The breakfast was tasty with an option for scrambled eggs that's cooked on the spot. Many thanks! for a great stay.

Stayed in January 2023

no lift, very steep stairs to room on second floor . not enough coffee pods

close to bars and restaurants

Stayed in December 2022