Everything was perfect.

Beautiful hotel in a great location. So many nice amenities - an outstanding breakfast served daily plus other food and beverages available throughout the day, free walking tours twice a day along with workshops on interesting topics, and complimentary spa services. These were all great, but the hotels service is nothing short of amazing. Every staff member that we encountered was both friendly and genuinely helpful. It's rare to find such exceptional service these days.

Stayed in April 2025

Nothing

The location was great, the hotel staff were all very friendly and helpful, and they went out of their way to help us however they could. All of the amenities were wonderful. The workshops/tastings were great!

Stayed in May 2025

Rooms were smaller than I expected but the shower was outstanding

The location and the staff

Stayed in April 2025

I loved everything

Attention to detail , staff very kind and caring, rooms, hotel location and offered services. They pampered us from the very beginning to the end of our stay.

Stayed in April 2025

Nothing enjoyed all

Beautiful old building tastefully redesigned internally with rooms offering very comfortable stay while staff were more than helpful

Stayed in April 2025

We could have used more charging options for our eletronic devices.

Everything about this hotel was outstanding! All staff members went above and beyond any hotel we have ever stayed at (including Waldorf Astoria). The complimentary walking tours, tasting workshops (wine and pastel de nata, etc.) and snacks were great amenities. The breakfast was amazing!

Stayed in April 2025

Everything, the room, the refreshments

Staff was very friendly and helpful, if I come back to Lisbon, I will be staying at there hotel.

Stayed in April 2025

The spa was small and would have loved a massage but it was not available.

Excellent location for exploring all the sites in the historical part of Porto. Breakfast was good, Room was exceptionally roomy and comfortable. Appreciated v much the upgrade. Service was great.

Stayed in April 2025

Everything was just superb.

Location was excellent. It was well-connected transport-wise. Staff was very caring and proactive. There are several great experiences that made our stay memorable. Would strongly recommend this hotel to whoever wants to stay at Lisbon.

Stayed in April 2025

The service was astounding. I arrived with a gash on my leg from a minor accident. I asked for ice. They not only brought ice, the gentleman bought a first aid kit and sat me down and took care of the injury. On another occasion, we asked to find a grocery store. The staff insisted on walking g with us four blocks to show us the store. This has never happened before in staying in a hotel. There is food and drinks I. The lobby at all times, and they have a tapa wine hour in the evenings, Although we had a basic room, it was spacious and beautifully furnished. This is our second time at this hotel and will return if we come back to Lisbon. BTW the location was perfect.

Stayed in April 2025

Great hotel great breakfast , the crew was amazing and helpful

Stayed in April 2025

Wonderful luxury hotel with super helpful and friendly staff. Although we only had time to spend one evening at the hotel prior to our Portugal departure, it was an incredible place to finish our trip. Hotel is perfectly located for easy access to Chiado, Alfama, etc. Rooms were clean and nicely appointed with high quality bedding. It was a pleasant surprise to receive a bottle of sparkling wine and free refreshments in the mini-bar. The hotel also provided free city tours and other activities. We especially enjoyed the refreshment bar in the lobby with cookies and candy. Would definitely recommend and stay here again.

Stayed in April 2025

Nothing

Everything

Stayed in April 2025

Wonderful renovated property in historic building in a great location near the river with easy access to trains & trams and walking distance to everywhere. Super staff available for a chat or help if required. Walking tours are a must to get your bearings and learn about Lisbon - they also know the best way to get you up to the hilly areas the best way possible. Daily treats were a great touch

Stayed in April 2025

The best hospitality you can get... amazing hotel and the most polite staff ... highly recommended !

Stayed in April 2025

Nothing.

This hotel is a beautifully redone old building near the water. Very carefully designed and super comfortable. But the best thing is the service. Absolutely outstanding service. Super friendly. Super helpful. And you can tell that everybody who works there loves working there.

Stayed in March 2025

From start to finish it was amazing! We loved the free walking tours and all the freebies that the hotel provided! The breakfast was wonderful and a great variety The staff couldn’t do enough for you Make sure someone explains the shower to you as it can be a bit confusing and there are lights and music which are a really cool idea!! The location is perfect and it’s very quiet as well

Stayed in March 2025

Nothing.

Location excellent for first time visitors to Lisbon which we were. Rooms very comfortable. Restaurant and bar great 👍 and bonus sauna and jacuzzi facilities 👌. What does set this apart from other options is all the small extras given for free to all the guests. This includes small sweet treats, coffee etc during the day and wine hour in the evening. They also offer wine tasting experiences in the restaurant also complimentary. This was really great and fantastic staff who make this enjoyable and comfortable experience..

Stayed in March 2025

My dislikes are simply about Europe! I just want a 20 oz. Coffee😃😭.

EVERYTHING WAS WONDERFUL!!! The staff were incredible and super helpful without ever being in the way!!!! The prize is the museum antiquities on display!

Stayed in March 2025

The service is something we have never experienced anywhere and we visited a number of 5* hotels. Outstanding is a small word to describe it. Unique experience!

Stayed in March 2025

Nothing

Excellent location Comfortable and clean Very pleasant and helpful staff

Stayed in February 2025

Stunning property, excellent central location, wonderful staff!

Stayed in February 2025

No bad things. Everything was fantastic.

We are family of 4. Ordered 2 rooms with an inside connection door between the rooms. Everyrhing was just wonderful. The hotel in general and the rooms in particular were very clean. The rooms were spacious. All available food and drinks inside the rooms were complimentary. The staff was so nice and kind and their service was extraordinary in every aspect! The location was very good, 5 min walk from the sea, 15 min walk from rossio squere and there are many shops near the hotel. If there was a higher score beyond 10, they definitly deserve it.

Stayed in February 2025

The staff were incredible!

Stayed in February 2025