Small room

Great location.,,super friendly staff

Stayed in April 2025

The hotel is a bit overpriced, because the rooms needs to be refurbished as well as the bathrooms. In our room the double large bed was very uncomfortable and one side was broken, no smart TV, so no Netflix and no YouTube. The hotel really needs to change TV to a smart one, because only Portuguese people can watch it or people who speaks Portuguese. All tv channels in Portuguese. However the size of the room was definitely good for our family of 4. Room number 103. Please change the big bed as it's really bad ( one side is broken or something).

The staff of the hotel is very professional, attentive and very kind! The breakfast is great! All is there and very tasty! Good choice and lots of variety of food! Very good location in the very city centre! The lobby and breakfast area + terrace on top floor are very good!

Stayed in April 2025

The bed was too hard. I hardly slept anything during the 5 nights I stayed there.

Rooms were clean and quiet. Location good. The breakfast was versatile, something for everyone.

Stayed in April 2025

Room was really dark and claustrophobic Strip lighting along the walls was daggy and made me feel like i was in a 70s nightclub. The tiles stuck on the wall lacked charm and the room needed wall paper or something to make it more appealing

Convenient to local restaurants and theatres A short walk to the train station and old town hub

Stayed in April 2025

Air con not cold the room was dark

Stayed in April 2025

The coffee at the breakfast could be better. Everything else was great. There were no free water bottles in the room. The soundproof of the walls between rooms was moderate.

The location was perfect for every purpose (train, metro, walks etc). A kettle for tee was available in the room and a fridge. The bed was comfortable. The view from the breakfast room is remarkable. There is a small rooftop terrasse for more views. 8,5 of 10.

Stayed in April 2025

Nothing. All good . Nothing too much trouble.

Fantastic from when we arrived before lunchtime. Accepted our cases. Gave advice on where yo get a quick lunch. The room was stylish and very comfortable. Situated in a nice part of town. The Staff made the hotel.All helpful with a sense of humour. Tremendous.

Stayed in April 2025

Staff is very friendly and accommodating. The room was very comfortable and clean with a view of the Sao Bento station

Stayed in March 2025

Not a big issue but room service didn’t replace items in the refreshment area and had to request them from reception.

Excellent and convenient location. Hotel staff were very friendly and accommodating. Our room although not the largest was comfortable , very clean and met our needs. The over bath shower was powerful and warm.

Stayed in March 2025

Wish the rooms were a little bit better isolated.

Well situated. The staff is very nice. Good for the price.

Stayed in March 2025

Nothing

The staff were fantastic. The hotel was spotless. Great place to stay

Stayed in February 2025

Had a fantastic stay at this property. Great hotel, great location and exceptional staff who were absolutely amazing and soo accommodating towards my children!

Stayed in February 2025

Customer service approach! Eager to please and accommodate our needs!

Stayed in February 2025

It was not clean in the rooms, there were no slippers. I expected the room to be cleaner.

The location is great! Breakfast is fine, the staff is very friendly.

Stayed in February 2025

The coffee from the self service machine in the dining area was unpleasant but tea bags are available.

Lots of choice for breakfast both hot and cold food as well as a cereal selection. The staff in all departments of the hotel are brilliant and the rooms are kept clean.

Stayed in January 2025

Central, clean, helpful staff and quality breakfast.

Stayed in December 2024

Acustic isolation from the neighbour room was not great as we could hear very clearly a baby crying a few times in the middle of the night...

Breakfast was really good and location superb!

Stayed in December 2024

The property was great and the staff was so amazing and welcoming!

Stayed in December 2024

We booked the Mercure very late when other plans fell through. Of course it was excellent, well located etc, just a wee bit expensive compared to another nearby place we had been staying. It also had recently had a "funky" refurb which was very nice

Stayed in October 2024

The location I think is the only thing I am not keen about, although it served my trip's purpose.

What a great staff! Helped me with everything and always with a smile :) Thank you very much, this is my second time at the hotel and defiantly not the last. I highly recommend this hotel.

Stayed in November 2024

a bit far from the metro station.

the location is good.

Stayed in November 2024

Location and accessibility

Stayed in November 2024

One night there was a storm and as a result the furniture on the roof moved and made a terrible noise. If your room is close to the roof, take that into account. The staff considered me to move me to another room

Location Rooms Crew

Stayed in October 2024

The location is great, staff members are very friendly and helpful. It was a pleasure to stay in this hotel for my short visit to the city.

Stayed in November 2024