There seems to be no temperature control in the rooms. Changing the thermostat makes no difference, so you have to cope with the temperature given! The swimming pool indoor was very cold, so was never used ( apparently to be used after sauna!)

The breakfast is excellent with plenty of choice. The rooms were very typical for this type of hotel. The layout of the place is unusual with lots of connecting doors and steps up and down to various levels. The Thai restaurant that is on the premises is more like a cafeteria, but the food is OK and very cheap.

Stayed in March 2025

Ice was not cleared or sanded at the entry. Very hazardous. Drapes covered heater so room didn’t heat well.

Very good breakfast.

Stayed in March 2025

Sound insulation of the room

Nice pub for dinner and nice breakfast at the location

Stayed in March 2025

Very expensive for a tiny room. There is a short glass shower door and the water seeps under and wets beyond the shower floor. No warm breakfast for vegetarians except porridge.

Lovely place and staff were super friendly and helpful. They assisted to call me a taxi the next day. They also answered all my questions and were genuinely sweet about it. Hotel is well located. Rooms are very small but was sufficient for my overnight solo trip. Loved the crackers from breakfast. The bed is super comfy and room was warm which was critical since it was winter.

Stayed in February 2025

The pool has seen better days and was a little too cool for a comfortable swim.

I had a great stay - room was comfy and having Pub Eden on site was so convenient for an evening meal without heading back out into the cold. Good selection at breakfast and very friendly and helpful staff.

Stayed in March 2025

Very good presonel staff smille and happy.good pizza although I would change that not every pizza has ruccola but my wife was happy

Stayed in March 2025

The overall layout of the hotel is not great with lots of different levels to get to various sections of the place. The reception staff were varied, some very helpful others trying hard to be very unhelpful! The indoor pool was not very warm as it was stated to be a "refreshing" pool. I think it should be heated more to attract more people.

The new wing of the hotel where we stayed had nice rooms, although a bit too hot and no real way of regulating the temperature. The breakfast were good with plenty of selection and always being replenished. Food in the Eden pub was good and well priced. The Thai restaurant is a bit downmarket but the food is VERY cheap and tastes OK.

Stayed in March 2025

Only thing was we were assigned to a room that was not made up at first, but they quickly changed it so it was no problem

Really nice and good value

Stayed in February 2025

Sometimes it feels too hot, may be some options for open air or reducing room temperature.

The rooms were cleaned, good view and quality breakfast , perfect for families

Stayed in February 2025

Nothing specific with Hotel but in generally public transport in Kiruna is not good, you will have to rely on call Taxis services for your transport need, they charge a minimum of SEK 230-240. Transfer to Airport was around SEK 400.

If you're planning a trip to see the Northern Lights, this hotel is an excellent choice as many of the guided tours use it as a pick-up point. The staff at the hotel were courteous, especially Camila from the front desk. She went above and beyond to assist with travel arrangements and local shopping advice. One of the standout features of this hotel is the heated bathroom floor, they should do it for entire room :-).

Stayed in February 2025

A bit dusty. Soundproofing as in most hotels requires earplugs.

The room is quite spacious, there is a table, a chair, a kettle, cups and other useful amenities. Wi-Fi is not stable, but it is there. The room is warm and you can adjust the temperature. Delicious breakfast. Bus stop from the airport is 2 minutes walk away, as well as to the city center, to ICE hotel or to Nutti Sami Siida.

Stayed in February 2025

Wardrobe too small for 2 people.

The room, the staff, the restaurant, breakfast.

Stayed in February 2025

Could not believe hotel had no decaffeinated tea or coffee. I have a caffeine allergy so I was completely dissatisfied.

Room was great - especially the sauna in our room.

Stayed in February 2025

Small room, no extra shelf or drawer, room temperature could be warmer

Breakfast, sauna, pool, beautiful decorations

Stayed in February 2025

Internet was a bit slow

Friendly staff

Stayed in February 2025

breakfast, room, location

Stayed in January 2025

Breakfast was superb inc for gluten free people Nice sauna and pool

Stayed in December 2024

The hospitality of the staff made our stay fantastic. Everyone was just so kind and helpful.

Stayed in January 2025

Wall insulation is not great.

It's nice to have a pool and sauna. The staff is kind and tries to help as best as possible.

Stayed in January 2025

Some stuff in the room needed repairs.

The staff was very friendly and helpful, the food was great.

Stayed in January 2025

The Spa area is quite small with one sauna, one swimming pool and relaxing area (probably bigger space in summer time). Still nice to relax though.

The room was very clean, well temperatured - a very good size for two people. The variety of breakfast options was great and everything seemed very fresh.

Stayed in December 2024

Close to old city center. Spacious room and many choices for breakfast

Stayed in January 2025

Room heating was not very effective. Amenities like toothbrush, paste, comb etc could be added to bathroom facilities.Also a small notepad with pencil could be added. Bunk beds were right opposite the washroom door making it inconvenient at times.

The hotel was well located. The ICA super store within walking distance was a blessing. Staff was very polite and helpful. The free Madrass (sled) provided by the hotel ensured that the kid enjoyed sledding in the snow. The breakfast spread was good.

Stayed in January 2025

Sauna was broken unfortunately but not a big deal as there is so much to do in the area.

Excellent beds. Breakfast is superb. Very good location. But really, the stay was made by the staff - in particular Camilla and Melvin were extremely helpful and a pleasure to interact with. Really really impressed with how knowledgeable & friendly they were. They went out of their way to help us book taxis, tours, meals etc.

Stayed in January 2025