Expensive for what it is

Good location, short walk from the Metro. Very pretty building and decoration. Corner suite was very nice.

Stayed in April 2025

First room had a leak in the bathroom and tv was disconnected. They kindly upgraded us to a suite but my kiddo had to then sleep on a sofa bed. No sheets etc. Had to go find them.

Staff very helpful. Loved the museum.

Stayed in December 2024

I did not like the in room coffee maker. To complicated and also that there wasn't any coffee available in the lobby. Breakfast needs to be earlier at 7 not 8 especially since we didn't get coffee until them.

the breakfast was great and I liked the price. Location in hotel great

Stayed in November 2024

Bed was ok, not luxurious by any means. Our view was of a brick wall and our windows were frosted so we could not look out to see the weather. The restaurant was too fancy for our taste. We couldn't find anything on the menu (dinner) that we were interested in. The hotel was clean and nice, but I prefer a more luxurious environment.

Very nice location. Close to many restaurants and tourist attractions. Staff we encountered were friendly and helpful. Our room was spacious and had everything we needed.

Stayed in November 2024

Our thermostat did not work in the bedroom of our suite. We did request someone come up and fix it and it was not fixed. The staff did supply us with a box fan which did make sleeping a lot more comfortable. We were in room 310. The morning of check out we had two different employees knock on the door at 10:00 am asking when we were leaving....checkout is 11:00. It left us with a bad last impression.

Great location. We felt safe however while we were there a car that was parked across the street from the hotel had their windows smashed in and their belongings were stolen.

Stayed in November 2024

There were hairs in the bathroom, stains on the carpet and a really annoying thumping sound coming from the furnace area the entire day and night.

The staff were super friendly and the art was beautiful

Stayed in November 2024

Room was a little dusty. And our water faucet was making an awful whistling noise. The pipes were super noisy. I know it's an old building but the faucet was newer and it was not working right.

Staff was super friendly

Stayed in October 2024

Bathroom soap and shampoo featured - pretty industrial.

Location, quiet

Stayed in October 2024

The lower level bathroom was out of order and the espresso machine was really loud when running.

Loved the beautiful art and beds in the room. We really liked the refrigerator and additional items in the room. The penguins were the best!

Stayed in October 2024

Noting

Lovely hotel, well located and comfortable

Stayed in August 2024

Would have appreciated room service

The mixed art museum experience was really fun.

Stayed in August 2024

Our room wasn't ready at 4pm when we came to check in. We waited for 10-15 minutes and then were given a suite and one free drink (although there were 2 of us). The suite was a nice gesture, but I was traveling with my son so he slept on the couch in the front room, which meant that we really didn't take advantage of the extra space. Our room was not cleaned at all during our 2 night stay. Also, there was some confusion about the billing, even though I went to the front desk to check out. I still have a large pre-authorisation well above what I owed taken off my credit card a week after my stay.

The breakfast was good value for money. We were upgraded (but only because our room wasn't ready).

Stayed in August 2024

Hotel was perfect for out two night stay. The king size room was a great size to move around and nicely decorated.

Stayed in August 2024

The WiFi wasn’t working for 24 hours

Location, staff & quality of the room were all great

Stayed in May 2024

Little bit expensive for me.

The room was clean.

Stayed in July 2024

Very unique property, loved the artwork displayed. My room was very comfortable and specious and staff was friendly and helpful. Highly recommended!

Stayed in May 2024

For an upmarket hotel you need to check everything is in working order prior to a check in. No body wash in room, remote didn’t work.

The Art gallery. The Malin + goetz products. The art deco, the history of the building. Loved moving the penguins around.

Stayed in July 2024

Nothing

The museum on the 1st & 2nd floors was fun to walk around and have a cocktail. The restaurant was top notch. Best breakfast I have had in a long time. Awesome to see and hear about all the history of the property. Staff was great

Stayed in June 2024

A second chair

Stayed in June 2024

A/C wasn't working in our first room.

peaceful

Stayed in June 2024

It was over priced and the room was dirty it didn't even come with a basic microwave

It was modern

Stayed in June 2024

Dark room. No view. Bathroom needs towel bars and a safety grab bar for the bathtub. One recommendation for a very poor Mexican restaurant nearby.

Great location for downtown activities, close to the free trolley . Exceptionally nice, helpful staff. Comfortable bed. A great recommendation for a nearby deli restaurant.

Stayed in June 2024

The size of the metal tables in the restaurant look cool but are not functional even for trim guests.

Classy, elegant yet funky. Very nicely decorated and comfortable rooms. We also enjoyed our lovely dinner downstairs in their restaurant. Bonus, you can see some great artwork too. Staff need lots of kudos for their attention to detail!

Stayed in April 2024

We booked a 2 queen room which wasn't available so we were moved to a corner suite and we received one night free. We appreciated the accomodations made but would have preferred the room type we originally booked.

Hotel and location were great. Parking lot by hotel could use some security.

Stayed in March 2024