243 East Ontario Street, Streeterville, Chicago, IL 60611, United States
#100 of 184 hotels in Chicago
Guests' ChoiceBased on 1714 hotel reviews
8.2Cleanliness
8.5
Comfort
8.5
Location
9.3
Facilities
8.4
Staff
8.4
Value for money
8.2
Free Wifi
8.9
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End of dialog contentReviewed: May 12, 2025
Tracey
United StatesThe ice being only on two floors
Wonderful atmosphere
Stayed in May 2025
Reviewed: May 10, 2025
Nefertia
United StatesThe cleanliness of the room. The carpet looks like it had not been cleaned in well over a month. I would have preferred if you took it out the room rather than laying it back on the floor. The bathroom also needed some deeper cleaning. The bathroom is always the key to really understanding your cleaning ability. Thank goodness I brought a small bleach spray and cleaning towel. Not what you want to do when you’re trying to rest, but better so you can enjoy the amenities as you planned.
The lobby is stunning and gives such a comfortable vibe. The game tables, bar and the lounging area is beautiful. The windows to the lobby open to bring fresh area and the bustle of the city streets in.
Stayed in April 2025
Reviewed: May 7, 2025
Andras
United Statescould have been cleaner have to say, particularly the floors
Great location, great comfortable bed, nice view, fair price
Stayed in April 2025
Reviewed: May 7, 2025
Terri
United StatesIt was very modern and clean
Stayed in April 2025
Reviewed: May 6, 2025
Aissa
United StatesFloors were cold on your feet.
Across the street from the hospital
Stayed in May 2025
Reviewed: May 5, 2025
Bruce
United StatesNo breakfast Only an opaque shade, therefore no light when it’s down. Need a translucent one also. Very limited space for hangers Not enough space to lay out suitcases Pretty loud lobby
Location is great 3 elevators were pretty quick Spacious lobby
Stayed in May 2025
Reviewed: May 2, 2025
Gary
CanadaOur room was located on the third floor with a view of the roof which was covered with dirt and grass. It was a very unattractive view. We prefer hotels that have a full service restaurant. The only hot breakfast was microwaved food.
The location was perfect for our plans. The staff was very helpful.
Stayed in May 2025
Reviewed: April 28, 2025
Baptista
BrazilHousekeeping was not as frequent as I was expected, but I also did not asked for more - so not fair to say it’s not good. When happened, was great.
Location location location
Stayed in April 2025
Reviewed: April 26, 2025
Anne
United KingdomNothing
Great location, nice decor and lovely comfortable bed
Stayed in April 2025
Reviewed: April 19, 2025
Sheena
IrelandBreakfast options were limited- grab n go style- so we went elsewhere - a restaurant for breakfast would make the place perfect!
This hotel was ideally located close to the City Centre , Navy Pier and many tourist attractions, with lots of excellent restaurants and shopping nearby. The beds were comfortable and having a (small) pool and nice gym were added bonuses during our stay. The hotel is nicely decorated and very clean
Stayed in April 2025
Reviewed: April 9, 2025
Funpere
United StatesHey, I didn’t get my Security deposit back. I have been trying to contact them and no one has responded back to me!!
Stayed in March 2025
Reviewed: April 7, 2025
Judy
United StatesPerfect location to explore downtown, mag mile, and lakeshore Chicago. Sizable room for an urban hotel. Can be a little loud at times, but it didn’t hinder sleep. Good hangout space for takeout meals downstairs. Decent hotel gym. Access to so many restaurants and stores.
Stayed in April 2025
Reviewed: April 5, 2025
Paifri
United StatesThe water pressure was very weak
The price
Stayed in April 2025
Reviewed: April 1, 2025
Francesca
United StatesThe room/bathroom was pretty run down. You also need to request room cleanings if you want them which still seems ridiculous for any hotel stay.
Location is great. We also needed to use our car and you can access the car from the valet up to 3 times a day which is super convenient.
Stayed in March 2025
Reviewed: March 31, 2025
Jennifer
United StatesThe parking garage situation was a bit confusing. We checked out and got the parking validated, but there was a separate receipt with a QR code and the lady at the front desk didn't explain to scan it. It was a mess and we were charged twice.
Stayed in March 2025
Reviewed: March 31, 2025
Catherine
United StatesYou could hear every other guest from your room
The bar and cool atmosphere
Stayed in March 2025
Reviewed: March 29, 2025
Jason
CanadaThe parking cost is outrageous. Everything else was good, especially the location.
Stayed in March 2025
Reviewed: March 29, 2025
Brian
United StatesMattress too soft.
Location, pool, atmosphere welcoming and comfortable
Stayed in March 2025
Reviewed: March 26, 2025
Daneesha
United StatesRoom size
The rooms were kinda smaller but staff was amazing
Stayed in March 2025
Reviewed: March 24, 2025
Derrick
United StatesDidn’t Like there was no hot tub
Enjoy my stay
Stayed in March 2025
Reviewed: March 23, 2025
Isaac
United StatesThere was no hot tub, and the pool was pretty cold
The lobby was AMAZING!
Stayed in March 2025
Reviewed: March 20, 2025
Michael
United StatesThe shower did not have any grab-bars or shelves.
Breakfast was not included, but there were plenty of great options within easy walking distance.
Stayed in March 2025
Reviewed: March 15, 2025
Christina
United StatesI didn’t like that the property advertised that they offered pet items such as bedding, bowls and toys. Based on this I didn’t pack any of those things for my pets and I was forced to purchase those items while on the trip.
We loved that the property was pet friendly, perfect location, and my kids loved the lobby because the access to the pool table and space in the lounge areas to play board games.
Stayed in March 2025
Reviewed: March 10, 2025
Natalia
PolandThere was quite a lot of dust in the rooms, the walls are not very thick and sometimes you can hear people from the room next door
Great location in the city center, close to the metro and various bus lines; the rooms are very spacious, they have refrigerators and coffee machines
Stayed in March 2025
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