Housekeeping was a bit rude. No microwave in room. No convent store after 10pm. PARKING. The vallet parking was a scam honestly.

The cleanliness & food restaurants offered at this hotel. We loved the set up and how nice everyone was. Will definitely be booking again.

Stayed in May 2025

$60 valet fee that wasn't clearly advertised until check in.

Architecturalally impressive building with luxe lobby and kind staff.

Stayed in May 2025

Rooms close

Stayed in April 2025

Brutalistic trend

Old architecture well maintained

Stayed in May 2025

There were at least two large events happening at the hotel the evening we arrived, so parking was not available in the hotel garage. The hotel needed more staff out front and in the restaurants to accommodate the extra people.

Beautiful large hotel with all the amenities.

Stayed in May 2025

Didn’t like the customer service from a host at the High Velocity Bar, her discernment with our request for take out drinks could have been more sympathetic. Her tone was harsh.

The location is central to great amenities.

Stayed in May 2025

They let me wait for more than 10 mins because they can't find my reservation in their system. I checked in late bec I need to catch my night tour at 7pm.

Very comfortable bed, clean facilities and they gave me a city view from the 41st floor where my room is at.

Stayed in May 2025

The valet and location is very stressful. Expect valet to be 20-45 minutes wait time. In a very busy area.

The property is very clean, nice view, polite staff. The valet and location is very stressful. Expect valet to be 20-45 minutes wait time. In a very busy area.

Stayed in May 2025

Room had no place to unpack your clothes for a lengthy stay. The electric outlets were all loose and pulled out of the wall, plugging and unplugging things. No microwave in the room.

We liked the location and restaurants and Starbucks inside. The glass elevator was cool. The city view was great!

Stayed in April 2025

I honestly can’t think of anything I didn’t like

Location, cleanliness , family , architectural design, staff

Stayed in April 2025

The hotel was chaotic, with people constantly coming and going and a long line for parking.

The room was great. It has an amazing view.

Stayed in April 2025

Upon try to check in, I met a young man who has a sulky face and was not helpful, I left the check in desk to make some correction alterations on booking site then returned to the desk to check in. The young lady again who checked me in was not friendly, did not say much, and just gave me 1 room key. On my way to the elevator, I realised and so I returned to the desk where I met a lovely lady who was was very polite, friendly and pleasant. I think her name is Etta. She cut me a second key, told me about the benefits of being a Bonvoy member, and signed me up. She explained about the parking and the most practical and safest way. I was in a room with what seemed to be a door leading to another room and could hear talking and a child all through the stay, which made me to be cautious of my actions incase they could also hear me.

The room was clean and the view from the bedroom was lovely.

Stayed in April 2025

The room didn’t have nothing special about beside the view which was amazing

Didnt have breakfast but the location was good

Stayed in April 2025

The city view room on the 36th floor was everything. I’ve never stayed in a room that high up

Stayed in April 2025

Weak water pressure with a high floor level No kettle

Good location, nice interior design, comfortable bed, friendly staff

Stayed in April 2025

Other than front desk everyone else was amazing! Worth the money! Check in staff was rude and short with us. Work on customer service skills!

How quiet and beautiful it is!

Stayed in April 2025

The parking

Stayed in April 2025

The painting of our rooms was about 4:00 every day. That was relatively late I like a clean place.

N/a

Stayed in April 2025

The sink in my room was leaky, and there was some dirt on the base boards.

Good location, beautiful property, good room, lots of dining options

Stayed in April 2025

Accommodating

Stayed in April 2025

I dislike that I can not use tap to pay!

Stayed in April 2025

The bed linens were nasty with makeup stains and look like specks of blood.

Stayed in April 2025

I was disappointed about the parking because the guy out front lied about the group price 😕 😐 we as customers pay a lot for comfort, and the pillow needs to be replaced. The staff was helpful and friendly

Stayed in April 2025

I did not like that the restaurants or store did not take cash, the cost for Valet was high but other than that our stay and location was great.

Room and view were great.

Stayed in March 2025