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  5. Reviews of Crossroads Inn & Suites

Reviews of Crossroads Inn & Suites This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

440 Parkway, Gatlinburg, TN 37738, United States

#34 of 60 hotels in Gatlinburg

Guests' Choice

Review Score

Based on 2845 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    9.2

  • Facilities

    8.2

  • Staff

    8.7

  • Value for money

    8.6

  • Free Wifi

    9.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 19, 2025

    8.0
    Great price and location
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    Wasn’t necessary the cleanest but wasn’t too bad

    Very close to the strip, everything is in walking distance.

    Stayed in May 2025

  • Reviewed: May 19, 2025

    8.0
    TV difficulties
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The tv in the first room didn't work. Moved to a different room and the tv in there only had visio free tv. Watched Happy Days, Laverne and Shirley and Mork and Mindy all weekend. Could have been worse.

    The staff was great, we had some issues with the tv. The front desk person took care of it immediately.

    Stayed in May 2025

  • Reviewed: May 15, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • One King Bed Jacuzzi
    • Stayed 4 nights
    • Submitted from a mobile device

    Great location for good price

    Stayed in May 2025

  • Reviewed: May 3, 2025

    8.0
    Id come back!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Although it was a little dated it was still clean and felt safe.

    That it was in the heart of gatlinburg.

    Stayed in April 2025

  • Reviewed: April 27, 2025

    8.0
    Will stay again.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    Everything was actually fine. One of our rooms could have been a bit cleaner just by running a vacuum cleaner, and the product to clean the bathroom floor makes it sticky. We had a light that needs a new bulb. It's spring, the outside bushes and flower bed can use a clean out, trim and weeding. Just simple details to make things a bit more presentable.

    We had 2 rooms. They were both nice sized, beds comfortable, nice sitting space out our door, hotel was quiet, free breakfast was good & had a few choices of hot and cold foods(egg, sausage, gravey and biscuits, yogurt, breads, waffles, cereal)staff was pleasant, location for us was great. We don't mind walking to the tasting businesses. The entire main strip is a mile but it doesn't feel like it.

    Stayed in April 2025

  • Reviewed: April 24, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Some mold around the tub. The front desk reeks of pot and makes it extremely hard to breathe in there. Next door to a cannabis store but still needs the air cleaner.

    Breakfast and location.

    Stayed in April 2025

  • Reviewed: April 21, 2025

    7.0
    Great location, clean room, and budget-friendly.
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night

    The room was halfway renovated. We had to go to the front desk because there was no toilet paper in the room. The front desk staff were not friendly.

    The location couldn't have bene better. It was within a 5 minute walk to all of the major Gatlinburg attractions. The breakfast was nice, and the man that tended to the breakfast was very kind. The room was clean and large enough to set up two pack-n-play cribs.

    Stayed in April 2025

  • Reviewed: April 21, 2025

    8.0
    Will be back
    • Leisure trip
    • Family with young children
    • King Room - Disability Access
    • Stayed 4 nights
    • Submitted from a mobile device

    I appreciate the room being tidied up every day with new towels. However the towels did not smell fresh. They had a musty smell. Even though I knew they were clean.

    The location was great. Being on the ground floor, with the car at the door was great for my disabled husband. And we had a roll in shower which was vital to his comfort for our stay. The attendants in the breakfast room were great most of the days

    Stayed in April 2025

  • Reviewed: April 18, 2025

    8.0
    We enjoyed our trip.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The lobby was unkept and heavily smelled of marijuana.

    Clean room, vanity mirror, location, breakfast

    Stayed in April 2025

  • Reviewed: April 15, 2025

    7.0
    Good
    • Leisure trip
    • Group
    • Standard Queen Room
    • Stayed 3 nights

    The breakfast area was on the top floor. Breakfast had limited options, but was okay. They ran out of some breakfast supplies on our second day there. The bathroom had a light out, and a rust stain on the tub

    Stayed in April 2025

  • Reviewed: April 14, 2025

    9.0
    Wonderful
    • Business trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing it was ok

    I like the rooms they was nice

    Stayed in April 2025

  • Reviewed: March 27, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    The breakfast food.

    I loved the location of this place. It is close enough to pretty much everything in Gatlinburg that we walked, yet it's not in the center of town where you have to fight traffic to get in and out.

    Stayed in March 2025

  • Reviewed: March 25, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Everything was good

    Great location and easy to get to anywhere in Gatlinburg

    Stayed in March 2025

  • Reviewed: March 24, 2025

    8.0
    Very Good
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Not enough parking

    Close to town

    Stayed in March 2025

  • Reviewed: March 18, 2025

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    It was good just wish they breakfast was open .. not a good pickup and go breakfast due to renovations

    Location

    Stayed in March 2025

  • Reviewed: March 18, 2025

    7.0
    Nice stay
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Lower end of Gatlinburg

    Reasonable price

    Stayed in March 2025

  • Reviewed: March 10, 2025

    8.0
    Great stay
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    No complaints

    It was in a great location.

    Stayed in March 2025

  • Reviewed: March 9, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 6 nights
    • Submitted from a mobile device

    Close to everything!

    Stayed in January 2025

  • Reviewed: March 3, 2025

    9.0
    Great place to stay
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Couldn't stay long enough.

    Location, cleanliness, and value.

    Stayed in March 2025

  • Reviewed: March 1, 2025

    9.0
    Nice room with walking distance to everything you need
    • Leisure trip
    • Couple
    • Deluxe Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    Tv in the bottom room was a little hard to figure out but we figured it out

    The nice loft room we had a jacuzzi tub with a fireplace it was really warm but we figured out how to cool the room down

    Stayed in February 2025

  • Reviewed: February 28, 2025

    8.0
    Have stayed here on number of times and will continue to stay here.. Great location excellent staff
    • Leisure trip
    • Group
    • Standard Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    None

    Stayed in February 2025

  • Reviewed: February 19, 2025

    9.0
    Valentines Trip - we will be back
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 6 nights
    • Submitted from a mobile device

    We are repeat stayers. Great price, excellent location, and kind staff. We will be back again! They are continuing updates which are making things only better

    Stayed in February 2025

  • Reviewed: February 12, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    Close to downtown Gatlinburg

    Stayed in February 2025

  • Reviewed: January 6, 2025

    9.0
    Perfect location to enjoy Gatlinburg without have to deal with traffic and parking.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 6 nights

    The breakfast doesn't have many options, but for my family it worked very well. We also enjoy some pancakes restaurants and the Donut Friar that was really good.

    The location is perfect, 5 min walking to Anakeesta and 6 min to Gatlinburg main street. They also have plenty of parking spaces, but during the seven days that I stayed there I just use my car 2 days because we could do everything in walking distance. I travelled by my family and they reserved connecting rooms for us that was very convenient. The cleanliness of the rooms was okay and the staff was very friendly during all our stay. We are planning to come back on our summer vacations and definitively will reserve the same place because the experience was perfect for us.

    Stayed in January 2025

Showing 1 - 25

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