Reviews of Best Western Plus Northwest Inn & Suites This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
11611 Northwest Freeway, Houston, TX 77092, United States
#211 of 438 hotels in Houston
Guests' ChoiceReview Score
Based on 225 hotel reviews
7.3Score breakdown
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Cleanliness
7.8
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Comfort
7.8
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Location
7.7
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Facilities
7.5
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Staff
7.6
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Value for money
7.7
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Free Wifi
10.0
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Reviewed: May 17, 2025
Corley
United States1 review6.0Pleasant- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds and Roll-In Shower
- • Stayed 2 nights
- • Submitted from a mobile device
Showe stool was broken Desk chair was broken
Stayed in May 2025
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Reviewed: May 9, 2025
Einar
Norway9 Reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Deluxe Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Checkin was abit slow, would have wished it was a bit smoother.
Stayed in April 2025
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Reviewed: April 27, 2025
Britnie
United States25 Reviews8.0“Great location for value, but staff could be more friendly.”- • Business trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The staff was rude from the moment I checked us in. We arrived early in the morning (after 4am) and I was immediately told “check in is at 3pm.” I let the front desk clerk know that I had previously reached out to the property and made arrangements to check in early, and was once questioned again “who did you talk to” obviously someone from the property. After that he did not say another word to me other than handing me my room key and letting me know my room number. I get that it’s early in the morning, but your staff needs some training in proper customer service.
Location was centrally located to where we needed to be, 5 mins away from good shopping and dining area. Very quiet property despite being so close to the interstate.
Stayed in April 2025
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Reviewed: April 25, 2025
Massimiliano
Italy21 Reviews7.0“Good. But it can improve”- • Leisure trip
- • Group
- • Deluxe Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
I didn't like the availability of the male staff and the ability of them to make meaningless movements with credit cards. Luckily the girls were there the day after who fixed everything
I liked the cleanliness and the location. I am also afraid of the availability and courtesy of the female staff.
Stayed in April 2025
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Reviewed: April 21, 2025
Ester
United States7 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Deluxe Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The fronk desk (male) has no customer service, we felt he was not happy to have us, doesnt smile, less words just pointing to directions or a photo instructions on how to operate shower.
Stayed in April 2025
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Reviewed: April 7, 2025
Flores
United States1 review6.0“Minor inconveniences, but all/all-good place.”- • Leisure trip
- • Solo traveler
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Hotel was nice and the staff were super friendly. Was immediately told all rooms were no smoking/vaping allowed-great; walked in the room-it smells like stale damp cigarette smoke. Could tell they tried to cover it up with air fresheners, but it didn’t help. Sister’s room was the same way. Got the TV plugged in, then had to figure out how to wire the DirectTV box to work because someone had completely disconnected it
Stayed in April 2025
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Reviewed: April 4, 2025
Kamryn
United States1 review8.0“The stay was decent.”- • Leisure trip
- • Group
- • King Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The breakfast was disgusting. The table in my room was sticky.
The bed was comfortable. The custodians were friendly, prompt, and clean.
Stayed in March 2025
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Reviewed: August 25, 2024
Dennis
United Kingdom8 Reviews8.0“Efficient service and convenient for meetings”- • Leisure trip
- • Solo traveler
- • King Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The friendliness of the reception staff.
Stayed in July 2024
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Reviewed: August 22, 2024
Steve
United States107 Reviews6.0“You pay over a hundred dollars a night, you expect a few little things like a coffee. Another hotel own who saves pennie”- • Business trip
- • Solo traveler
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Put out of order sign on coffee maker just to avoid serving a cup after hours. Breakfast was pretty bleak.
Clean and comfortable.
Stayed in August 2024
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Reviewed: August 12, 2024
Myles
United States1 review7.0Good- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Mattress and appliances seemed old and worn out.
Staff was very friendly.
Stayed in August 2024
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Reviewed: July 21, 2024
Nadia
United States1 review6.0Pleasant- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
I was able to hear traffic noise since the hotel room was facing to main road. The paper plates were used for breakfast were from foam and it is harmful for human health since hot food such as toasted bread, sauces, and scrambled egg were served.
The staff were welcoming and the room was clean.
Stayed in July 2024
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Reviewed: June 10, 2024
Miles
United States1 review8.0Very Good- • Leisure trip
- • Family with young children
- • Deluxe Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Pool/hot tub was dirty and air and the room didn’t get cold
Great customer service
Stayed in June 2024
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Reviewed: May 6, 2024
Valerie
United Kingdom61 Reviews3 helpful votes8.0“Great value”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
All good
Spacious room very comfortable, great value. Easy access to freeway
Stayed in May 2024
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Reviewed: April 7, 2024
Guilbeau
United States1 review6.0Pleasant- • Leisure trip
- • Family with young children
- • Deluxe Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
The GM was a good guy, I didn't like Maria at the Front Desk.
Stayed in March 2024
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Reviewed: March 26, 2024
Vonee
United States1 review6.0Pleasant- • Leisure trip
- • Family with young children
- • Deluxe Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
My tv didn't work th second night and the WiFi password didn't work
The staff
Stayed in March 2024
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Reviewed: March 19, 2024
Xiaohong
United States17 Reviews7.0“Good”- • Leisure trip
- • Solo traveler
- • Deluxe Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
The sheets are old
Location and room service
Stayed in March 2024
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Reviewed: March 5, 2024
Judith
United States1 review6.0“Good hotel for the price”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The property had a faint smell of cigarettes as well with having a couple issues as of our sink leaking and having to change rooms due to our a/c not working. The rooms and hotel were beautiful but the surrounding area kind of tainted the experience.
We loved the comfortable bed and warming staff as well with the nice showers.
Stayed in March 2024
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Reviewed: February 19, 2024
Crystal
United States3 Reviews8.0“Wonderful stay!”- • Leisure trip
- • Family with young children
- • Deluxe Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The location
The hotel was very clean and well managed. The room was very tidy and well kept as well as the bathroom. The hotel staff were very friendly and accommodating. I think the price we paid was more because of the location and not the shape of the hotel. I really wish we could find more hotels in these conditions and as clean as this one in areas a little more high end. The parking lot was very well lit so that eased the stress of the location just that much more. Would definitely recommend hotel but just be aware of the neighborhood.
Stayed in February 2024
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Reviewed: February 4, 2024
Abelardo
United States16 Reviews7.0“No problems”- • Couple
- • Deluxe Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Distance from MDA
Clean
Stayed in January 2024
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Reviewed: January 21, 2024
Ahmed
United Arab Emirates28 Reviews4 helpful votes8.0“Over all its good for sleep”- • Leisure trip
- • Solo traveler
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Service not bad just one person work in reception
Price
Stayed in January 2024
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Reviewed: November 7, 2023
Dee
United States24 Reviews3 helpful votes7.0“As long as hot water is working this is a great place to stay. Breakfast was decent except the orange juice tasted like”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Hot water wasn’t working properly. I was told this information after I paid for the stay.
Great area and close by shopping centers.
Stayed in November 2023
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Reviewed: May 20, 2023
Melissa
United States5 Reviews1 helpful vote8.0“could have fixed broken window at the pool room”- • Business trip
- • Family with young children
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
couldnt' get in the pool due to windows broken and all the cold air coming in especially in a cold weather climate
Stayed in April 2023
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Reviewed: April 30, 2023
Tes
United States38 Reviews6 helpful votes8.0“Good time and comfortable stay.”- • Leisure trip
- • Family with young children
- • King Room - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
I enjoyed my time here, no complaints.
The room was clean, spacious, the bed was comfortable and the staff was very nice.
Stayed in April 2023
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Reviewed: April 30, 2023
William
United States10 Reviews7.0“Good stay”- • Leisure trip
- • Family with young children
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
I was charged more than I booked the room for and was told I couldn't make a wireless payment using Google Pay or Apple Pay.
The room was clean, staff was friendly.
Stayed in April 2023
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