The room did not have a refrigerator

Clean

Stayed in April 2025

The awful night shift front desk. Then grimy e .

It seemed very familiar to Embasy Suites but run down and half the amenities of an Embassy Suites. The night shift front desk black woman was awful. Looked like she hated her job and it was obvious she did hate the job and the people staying there. What a contrast to woman earlier that worked hard to help the custumers.

Stayed in April 2025

No fridge, and the wall fountain in lobby not working made the hotel feel neglected

The cost and location

Stayed in April 2025

The property needs a lot of updates

Stayed in April 2025

Out dated

Service

Stayed in March 2025

Given it's location near the capitol and at the intersection of multiple busy streets, getting in and out of the parking lot was a little tricky. This is a minor (very minor) comment.

This hotel is a little bit dated, but it was clean and comfortable. The room was also quiet, which was surprising given this an atrium style hotel where the rooms look in on an open atrium. There were multiple gatherings of people in the atrium during our stay and the noise, which was obvious when we opened the door, was not distracting when the door was closed. The breakfast was solid. Better than cheaper "motel" breakfasts, not as fancy as made-to-order kinds of breakfasts available at more expensive lodgings.

Stayed in March 2025

The first room we were put in hadn't been cleaned, towels all over the floor, bed linens a mess and it smelled. The second room was clean but TV didn't work. Also the lady at the desk seemed completely unbothered by the state of the room she put us in, not so much as an apology. Same trash in hallway by the elevator from early evening until check out. Also no information given on amenities.

Convenient location

Stayed in March 2025

Luke warm showers and leaking roof

Good location

Stayed in March 2025

Paying for parking that is just a parking lot that is not safe

The cleanliness

Stayed in January 2025

Could have been cleaner room

The breakfast was amazing an the stuff who took order

Stayed in March 2025

Mattress left my back hurting.

Stayed in February 2025

The bathroom in the shower of the room I had hair all in the shower wall .

It was convenient for me and the area was just right.

Stayed in March 2025

Age of the facility and rooms shows-not terrible but needs refreshing.

LOCATION Friendly staff Clean Price through booking.com Will stay there again because of location

Stayed in February 2025

No room key (machine broken), one elevator was not reliable (got stuck for a few minutes)

adjoining rooms option for families

Stayed in February 2025

what breakfast? was told at checkin it was free buffet, with tips appreciated. Didn't mind paying, but that was not what I found. I was told it was because there weren't that many guests. It was not much. Had a fruit salad and it was pretty lacking.

The gentleman in charge was pleasant.

Stayed in February 2025

Paying for a parking in the place that I've already paid to occupy is beyond absurd unless you have a valet parking system in place.

Stayed in February 2025

Accurate info on website. We traveled from FL and sons traveled from NM to learn on site restaurants were closed. No microwaves or refrigerators in the rooms. Electrical bathroom outlet faulty in two rooms. One missing a hair dryer. No heat in one room.

It was quiet. All of the Staff was pleasant.

Stayed in December 2024

Toilet was busted and counter in bathroom too.

Friendly staff and comfy mattresses.

Stayed in November 2024

I have stayed at this property many times over the last 15 years, but it has been about four or five years since my most recent previous stay before November 2024. With that being said, myself and family were extremely disappointed with our recent stay. The room was in dire need of an update. The furniture was scuffed and worn, and the mattress was uncomfortable. Stains marred the chairs, and mattresses and the bathroom was cramped and outdated. The "hot" water was barely lukewarm at best. The elevator to the parking garage was out-of-order and more. The fron.t doors should be level for guests to enter, especially those who need assistance. While there is a ramp on the right of the front doors, a guest has to take it to the front desk area. It can be cumbersome and a tight squeeze when there is someone both entering and exiting the facility on the same ramp. The overall impression was that the hotel has seen better days and is overdue for a complete overhaul. This "was" a great gem of Jefferson City. It's disheartening to pay for a room that feels neglected and unclean--once a diamond that is now merely a Cubic Zirconia!

While the negatives heavily out-weight the positives, there are a few. First, the staff at the front desk were nice and helpful. I even talked to the one for a while, and we talked about her unique name. She was very informative and helpful about the hotel. The location is great and the views of the capital are good based on where your room is located. There was (and always when I have been there in the past) several functions in the banquet area. While these facilities are dated, the atrium combined with the various banquet and meeting rooms is nice. I saw several various events during my stay over two nights. Travel Tip: Definitely pay attention to the directions on your Google Maps, Waze etc. The entrance to the parking lot is not where you you think is (not a bad thing).

Stayed in November 2024

Fountain not working was a big disappointment. I felt the hotel was very outdated and needed updating.

Waitress at bar, ladies at the front desk were kind and friendly. They did an outstanding job taking care of the customer.

Stayed in November 2024

The room was dated and nothing special at all. The bathroom ceiling above the shower had unslightly water damage. I requested extra pillows and blankets in the room and they weren't there. Not only that but there were no pillows or linens for the pull out sofa bed either. When I requested them from the front desk I was given two limp pillows, a flat sheet, a fitted sheet, and 2 pillow cases. No actual blanket so we had to pull one off the main bed for the person on the sofa sleeper. Our room faced the parking lot, it was noisy all night with loud cars coming and going which I thought was strange. The breakfast the next morning was not worth the price. It was buffet style consisting of water, coffee, or orange juice to drink. Pancakes, bacon, sausage, scrambled eggs, and hashbrown potatoes. There was milk but no fresh fruit, cereal, or oatmeal. Despite arriving about 15 minutes after breakfast began, the food was lukewarm at best. All of us were underwhelmed and realized we could have had a much better breakfast at a local diner or even McDonald's. Overall these hotel rooms really need an update and the accommodations could be better. Despite the location and price, I will pay more for a better hotel and will not stay here again.

The location and price were the main reason for staying here. The lobby area was nice. My son was excited to use the indoor pool. I was looking forward to the hot breakfast in the morning even though it was not complimentary.

Stayed in November 2024

One of our table lamps didn't work, the lighting was bad, the wallpaper over the hall mirror was hanging, the shower had conditioner but no shampoo, the iron was dirty and had to be cleaned, there were only 2 sets of towels and no bath mat, no do not disrurb sign

Stayed in October 2024

Breakfast not included. No breakfast to even purchase the next day after our arrival. Came back to our room after cleaning services to find our door ajar, no cleaning staff anywhere around. It was as if they forgot to shut the door. Our bikes were just inside the door and could have gotten stolen along with other belongings. Staff gave us breakfast coupons for the remainder of our stay due to the open door... BUT the next day when we went for breakfast, there was no food on the buffet. There was plenty of hot syrup but no pancakes, bacon, 2 pieces of sausage and small amount of eggs all of which was cold, etc. Had to ask for pancakes. Heard the server say there was only 1 cook on staff that day, might not get what you request!. Couch was awful to sit on. Not comfortable at all. Vent covers in the room were full of dust. Room was dark. Waterfall feature in lobby needs cleaned. Elevators did not work correctly. Was sad to see this place in such disarray.

We were allowed to keep bikes in our room. Room was clean. Size of suite was good just dark and outdated.

Stayed in October 2024

The charge was different than what Booking had told us- never had that happen before. Suspicious!

Convenience

Stayed in October 2024