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Reviews of Best Western Chicago - Downers Grove This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

3010 Finley Road, Downers Grove, 60515-1118, United States

#3 of 8 hotels in Downers Grove

Guests' Choice

Review Score

Based on 505 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.5

  • Location

    8.5

  • Facilities

    8.2

  • Staff

    8.4

  • Value for money

    8.3

  • Free Wifi

    7.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 11, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights

    Breakfast was good.

    Stayed in May 2025

  • Reviewed: April 30, 2025

    9.0
    Great Choice for Families with Small Children & Dogs!
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing! It would have been nice to have a grass area dedicated to doggy business, but that was not expected.

    Clean, affordable, friendly pet and child friendly hotel with a delicious full breakfast! Just a heads up: $150 deposit for pets + $25 a night a fee.

    Stayed in April 2025

  • Reviewed: April 9, 2025

    7.0
    Great location with good thoroughfare connectivity at a reasonable nightly rate.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    Strong smell of cannabis in lobby upon check-in. Loud trash pickup at restaurant next door both mornings starting at 0630. The Brazilian restaurant next door is very busy in the evenings. This takes up a lot of the hotel parking lot.

    Great Location with lots of amenities nearby. Coffee provided during breakfast was surprisingly good. Comfortable bed and a nice hot shower.

    Stayed in April 2025

  • Reviewed: March 20, 2025

    8.0
    Very Good
    • Couple
    • Double Room with Two Double Beds
    • Stayed 7 nights
    • Submitted from a mobile device

    No dislikes.

    Convenient location and friendly staff.

    Stayed in February 2025

  • Reviewed: March 20, 2025

    8.0
    If was nice kinda
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Being on first floor

    The kitchen

    Stayed in March 2025

  • Reviewed: March 9, 2025

    7.0
    Good
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Very slow internet

    Stayed in March 2025

  • Reviewed: March 4, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Good stay

    Stayed in March 2025

  • Reviewed: February 13, 2025

    9.0
    Overall It was a good hotel and will stay here again.
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 5 nights

    N/A

    Room

    Stayed in January 2025

  • Reviewed: December 20, 2024

    7.0
    I would visit again
    • Leisure trip
    • Solo traveler
    • King Room with Roll-In Shower - Disability Access
    • Stayed 2 nights
    • Submitted from a mobile device

    Restaurant is too small

    The breakfast was good.

    Stayed in December 2024

  • Reviewed: December 15, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Corner King Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    TV mount Black tub Out dated furniture Not a lot of channels

    Restaurants around Huge corner room Ample parking

    Stayed in November 2024

  • Reviewed: November 19, 2024

    8.0
    Very Good
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    It was clean and located good for my destination.

    Stayed in November 2024

  • Reviewed: November 14, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds and Communication Assistance
    • Stayed 3 nights
    • Submitted from a mobile device

    Excellent staff. Front desk very receptive and helpful. Housekeeping staff accommodated our schedule.

    Stayed in November 2024

  • Reviewed: November 4, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bed and linens were clean and comfortable

    Stayed in November 2024

  • Reviewed: October 29, 2024

    7.0
    Great and relaxing
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    Chilly and calm

    Stayed in September 2024

  • Reviewed: October 20, 2024

    8.0
    good
    • Leisure trip
    • Group
    • Double Room with Two Double Beds and Bath Tub - Disability Access
    • Stayed 1 night

    Paint was peeling off the bottom of the Bathroom door,

    Stayed in October 2024

  • Reviewed: October 14, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room - Communication Assistance
    • Stayed 7 nights

    coffee ended too early

    really liked the "no room service unless requested" process

    Stayed in October 2024

  • Reviewed: October 8, 2024

    8.0
    It was ok.
    • Leisure trip
    • Solo traveler
    • King Room with Mobility Accessible Tub
    • Stayed 2 nights
    • Submitted from a mobile device

    No bidet on the wash room

    Location

    Stayed in October 2024

  • Reviewed: September 25, 2024

    8.0
    It was comfortable and great for the price we paid
    • Leisure trip
    • Couple
    • King Room with Mobility Accessible Tub
    • Stayed 2 nights
    • Submitted from a mobile device

    The bathroom was nice but sink area a little small

    You had a good variety of breakfast foods. The coffee had a great flavor compared to other hotels I've been in.

    Stayed in September 2024

  • Reviewed: September 23, 2024

    8.0
    Overall a pleasant stay. No negative issues
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    It was difficult accessing the property, had to u turn either when leaving or returning- due to raised median on South Finley

    Well maintained and clean

    Stayed in September 2024

  • Reviewed: September 15, 2024

    7.0
    Good enough
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The breakfast was fine, but there were odd things missing like no brown sugar for the oatmeal. One morning, the milk was starting to sour which was pretty gross. My room was very humid compared to the rest of the hotel. I’d enter my room from a nicely air conditioned hallway, and walk into a muggy cloud of cool-ish air. I got used to it, but it wasn’t ideal. Overall, the hotel looked nice, but upon closer inspection, it was clearly an old hotel in need of repair. I also had a strange interaction with a member of housekeeping. I had a do not disturb sign on my door, but he knocked anyway. I said no thank you, I don’t need anything, and he let out a big annoyed sigh. I thought how weird it was to be mad that I DON’T need my room cleaned. He said in an annoyed tone that he needed to drop off pillows and blankets. Again, I said no thank you. It was very weird. The location of this hotel is right next to a very busy restaurant and my room happed to have a window facing it, so I got a lot of noise from their kitchen staff. I’d request a room on the other side of the building next time. The hotel was VERY busy, and finding a parking space was very difficult on a few occasions. The front desk staff were almost never present when I needed something. I arrived at the hotel at about 8 pm to check in, and there was no one behind the desk. I waited for a while, then rang the bell. Still no one for several more minutes. I was tired after a long day of traveling, and very anxious to get to my room. Finally a lady wandered around the corner and helped with no apology for the delay. Then a few minutes later, another man emerged from the back. There was obviously no reason for me to wait so long for help. Before my stay, I had requested an extra blanket for my room. When I got to my room, it wasn’t there so I called reception to ask for one. The man said that I could come down and get one. I am physically able to, so I did, but I thought that was really crappy customer service

    I liked that the hotel was close to everything I needed like gas, Walmart, restaurants. The breakfast was decent and had plenty to offer me since I usually keep it small and simple. My room seemed sufficiently clean throughout my stay.

    Stayed in September 2024

  • Reviewed: September 13, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room with Mobility Accessible Tub
    • Stayed 1 night
    • Submitted from a mobile device

    There was an issue with bathroom that staff was NOT helpful with at all.

    Location

    Stayed in August 2024

  • Reviewed: September 6, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Variety of fresh fruits

    Stayed in September 2024

  • Reviewed: September 4, 2024

    8.0
    Very good!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights

    No room safe to store my work computer.

    Breakfast was very good. Room and bed were also very good.

    Stayed in September 2024

  • Reviewed: September 3, 2024

    8.0
    Great location and breakfast, troublesome room card key.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The elevator was slow. It was a three story building, and it felt like the hotel had 20 floors. The night before checking out, my room key stopped working, and I couldn't get into my hotel room. Both keys didn't work, and I had to go get it fixed at the reception. Even after getting it fixed, it worked once and then stopped again. It was quite troublesome but it was the last night there, so I didn't mind it too much.

    The hotel was located near the highway, which was great, but it was also loud at night (no fault of the hotel). The room was spacious, and I loved the big closet space for shoes and clothes. Breakfast was nice. It was great seeing the menu the day before to know what was being offered in the morning.

    Stayed in August 2024

Showing 1 - 25

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