1755 Phoenix Street, South Haven, MI 49090, United States
#11 of 22 hotels in South Haven
Guests' ChoiceBased on 315 hotel reviews
8.1Cleanliness
8.5
Comfort
8.4
Location
8.8
Facilities
8.3
Staff
8.6
Value for money
8.1
Free Wifi
8.0
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End of dialog contentReviewed: May 9, 2025
Mohammad
United StatesFront desk attendants chair was all torn and blackened. This chair is the first I noticed when I approached the counter. The attendant needs to clean-up also and use good hygiene practices.
Location and cleanliness.
Stayed in May 2025
Reviewed: May 5, 2025
Meldrum
United StatesSame plain basic food both mornings.
Breakfast was boring.
Stayed in May 2025
Reviewed: April 7, 2025
Kathleen
United StatesClean and spacious room, friendly staff, breakfast with numerous choices, all at a very reasonable price.
Stayed in April 2025
Reviewed: April 6, 2025
Rose
United StatesThe rooms were not that clean. The door was missing on the closet. The bathroom did not have towel racks to hang towels. The Heated pool was not heated. The site said heated, but the pool was very cold. And a family with boys, aged between 2&7, the middle child developed hypothermia. Microwave front and office chair legs were dirty. Couch had dirty hand prints on it which wiped off when I took a damp washcloth to it. Very large mirror was hung crooked. The entry door to room hung at an angle, that when you used the cross-over lock on it, it lifted the door.
Location. It was a stay-cation. Close to home. And I love South Haven.
Stayed in April 2025
Reviewed: April 3, 2025
Emily
United StatesBreakfast was ok, eggs were a bit stiff and some cereal was stale
Great service, room was great, and pool was awesome.
Stayed in April 2025
Reviewed: April 1, 2025
Faria
United StatesThe facilities are old but the bed comfortable, the pillows impressed me, very comfortable, the sheets clean as well as the bathroom without details, the air conditioning a little noisy maybe needs some maintenance, someone in the nearby rooms cooked and smelled a lot of food even in the main hall, the breakfast ok! Very basic! The parking ok! The location is very good! A quiet place!
Stayed in March 2025
Reviewed: February 24, 2025
Kristi
United StatesOverall good value for the money. Walls a little thin.. could hear voices/noises from the other rooms. Noisy heater. Breakfast was decent.
Stayed in February 2025
Reviewed: February 11, 2025
John
United StatesMinimal toiletries, just enough shampoo for two showers. No body wash.
Excellent location. Breakfast was prepared early and met expectations. Room is very spacious, furniture shows it's age. I will stay again based on pricing.
Stayed in February 2025
Reviewed: January 28, 2025
Jennifer
United StatesDidn't have a hot tub
Great location
Stayed in January 2025
Reviewed: December 10, 2024
Valerie
United Statesbreakfast was good and plenty of choices. Even being gluten free there were things I could eat. Location was close to downtown area. Many reaturants and fast food places close by. easy on and offf expressway.
Stayed in December 2024
Reviewed: November 12, 2024
Whitaker
United StatesNo complaints
Everyone was very friendly. The room was cleaner than any hotel we have stayed in for quite awhile. The breakfast was ok too.
Stayed in November 2024
Reviewed: November 12, 2024
Angela
United StatesThe hold on my debit card for incidentals was not removed at checkout as promised. I am 2 days out from the stay, and the charge was not reversed.
The location was fine, breakfast was adequate and facility was clean.
Stayed in November 2024
Reviewed: November 2, 2024
Jack
United StatesThe breakfast was good and didn't shut down early.
Stayed in October 2024
Reviewed: October 7, 2024
Theresa
United StatesThe carpet needs to be cleaned in room.
Location was great. Staff was accommodating. Rooms were large.
Stayed in October 2024
Reviewed: October 2, 2024
Kimberly
United StatesThe breakfast was good and offered a variety! The location was close to the downtown area which was perfect for us.
Stayed in September 2024
Reviewed: September 28, 2024
Jeff
United StatesVery Slow elevator Entrance to facility is not from road listed as address. Confuses driving directions software.
Stayed in September 2024
Reviewed: September 26, 2024
Terry
United StatesIt was a very nice stay , everything was clean & comfortable no loud noises from other rooms . I would stay again
Stayed in August 2024
Reviewed: September 26, 2024
John
United StatesThe price was out of line with what you got
Nice beds and clean room
Stayed in September 2024
Reviewed: September 23, 2024
James
United StatesBreakfast was too sweet for our tastes although there were eggs, sausage and bagel/cream cheese available. I would recommend plain yogurt for those who don't like sweetened yogurt and plain oatmeal which can be lightly sweetened to taste. A selection of cheese would be nice, too.
We especially liked that the hotel has been recently updated. Given the area, the price for the room was very reasonable, the king bed was very comfortable, and the shower had great pressure. The location is great, near the highway yet only a mile and half from the core of South Haven. It was nice that breakfast was served. We also liked the free lemon water. There is a waffle maker, too.
Stayed in September 2024
Reviewed: September 20, 2024
Robert
United StatesBed was uncomfortable-too hard. That alone would prompt us to stay elsewhere
The breakfast was very good-a nice selection, fresh food and the food that should be hot was hot. The location was very convenient- close to downtown and the beach
Stayed in September 2024
Reviewed: September 14, 2024
Michael
United StatesClean spacious room, pool, breakfast! All though hot breakfast was the same each day(scrambled eggs & sausage) would have been nice to have some variety
Stayed in September 2024
Reviewed: September 13, 2024
Robert
United StatesThis review is hidden because it doesn't meet our guidelines.
Reviewed: September 6, 2024
Jeff
United StatesHotel, felt somwhat dated but otherwise we had a comfortable stay
Stayed in August 2024
Reviewed: September 5, 2024
Susanne
GermanyAir Condition machine from outside could be heard inside the room despite closed windows
Good location, large, comfortable room, neat and clean, tasty breakfast
Stayed in September 2024
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