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  5. Reviews of Country Inn & Suites by Radisson, Grand Rapids Airport, MI

Reviews of Country Inn & Suites by Radisson, Grand Rapids Airport, MI This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

5399 28th St Ct, Grand Rapids, 49546, United States

#35 of 63 hotels in Grand Rapids

Guests' Choice

Review Score

Based on 521 hotel reviews

6.5

Score breakdown

  • Cleanliness

    7.2

  • Comfort

    7.1

  • Location

    8.0

  • Facilities

    6.7

  • Staff

    7.5

  • Value for money

    7.2

  • Free Wifi

    7.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 11, 2025

    8.0
    Good place, clean, needs a little attention in staff training.check in kid was not great
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Cleaning staff was very loud in the morning

    Easy to get too

    Stayed in May 2025

  • Reviewed: May 11, 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 2 nights

    The bathroom ceiling was leaking and coming apart. The gutters were falling off the building. There were no shelves or anything to hold toiletries in the shower.

    Stayed in May 2025

  • Reviewed: April 29, 2025

    6.0
    We were comfortable but disappointed by the lack of some items.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 1 night

    The room had no towels and not enough toilet paper. The TV didn't work. There was very little breakfast food left an hour before breakfast was supposed to end. There were no eggs, no gravy for the biscuits, no cream cheese for the bagels, no butter for the bread, no milk for the cereal, and no waffle mix. The guy at the desk said he ordered more but it wasn't until 45 minutes later --- 15 minutes before closing --- that a few things were provided. Also, it didn't affect us because we were on the first floor, but the elevator was out of order.

    The room was clean and the staff were friendly and helpful. When things were missing, they provided them.

    Stayed in April 2025

  • Reviewed: April 28, 2025

    5.0
    Meh…Staff friendly but needs repairs.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Needs a lot of maintenance, most items were broken. The elevators, both the soda and candy vending machines, the breakfast waffle maker were all out of order. In our room the drain didn’t recede properly. There were several other hotels on the same street, I would check those out first.

    Staff was friendly upon check in and check out.

    Stayed in April 2025

  • Reviewed: April 27, 2025

    6.0
    Not sure I’ll come back
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Gym closed all vending machines not working No syrup at breakfast Sausage at breakfast was cold over cooked

    Location

    Stayed in April 2025

  • Reviewed: April 25, 2025

    8.0
    Very Good
    • With a pet
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There was not a bathtub. That's it! Literally the only thing.

    I cannot honestly tell anyone about the breakfast, the one day I went down I had toast and jam. It was pretty good for toast and jam. 🤷🏼‍♀️ I used Booking.com for my reservations, so that made things easier. Checking in was also easy, quick, showed up late (as usual) but it wasn't a problem. The woman working was fantastic! The room was super clean, the amenities were great. There is no bathtub ladies 😭 that was a smidge of a bummer but I was able to live 🤣🤷🏼‍♀️ overall it was a pretty descent place. The staff was great, helpful, friendly...not sure what more you could ask for in society these days. The price was great for the area, simple access to the highway or straight shot down 28th street. It is pet friendly, all rooms from what I was told. That will be helpful to a lot, trust me I spent hours searching and calling. We have a Siberian Husky and he's almost moose status so most places won't let us bring him there. He's too big they say 😣🖕 but not here, they greeted him with a smile just as they did us. Just don't be like some and please leash your pet. I know how mine is, I don't yours. But I promise he will definitely leave his mark if need be. Be respectful is all. Common sense. Thanks and I truly hope this helps

    Stayed in April 2025

  • Reviewed: April 23, 2025

    5.0
    Fair
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Elevator barely worked and button to go down was broken so had to walk down 3 flights with luggage. Vending machines out of order. Hallways littered. Had Bagels offered at breakfast but no Butter or cream cheese. Expected more from a Raddison facility. Price was really only plus. Shuttle driver from airport was awesome.

    Comfortable beds

    Stayed in April 2025

  • Reviewed: April 21, 2025

    6.0
    Wanted a shuttle didn’t get one
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I chose it because of the airport shuttle. The shuttle doesn’t run for the first flight so I had to pay for Uber

    Location

    Stayed in April 2025

  • Reviewed: April 12, 2025

    8.0
    We enjoyed the pool location was easy to find
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    We enjoyed our mini family vacation was disappointed. There was no hot tub when the ad said there was.

    Stayed in January 2025

  • Reviewed: March 30, 2025

    5.0
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    This review is hidden because it doesn't meet our guidelines.

  • Reviewed: March 28, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    There was no housekeeping during our 2 night stay. We had to go and ask for more towels.

    The pool was nice and warm, comfortable rooms.

    Stayed in March 2025

  • Reviewed: March 24, 2025

    8.0
    I would stay there again there were not any issues that would make me say oh no never again.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room had a weird smell and cobwebs in the corner.

    The location is great for everything I was there mainly for the airport and it was perfect.

    Stayed in March 2025

  • Reviewed: January 19, 2025

    5.0
    The beds were comfortable.
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The exercise room was not available. The shower could have been cleaned better (hair and a stain at the back). There was no carpet in the rooms.

    Good price. Good location. Fridge and microwave in room.

    Stayed in January 2025

  • Reviewed: January 2, 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The place felt rundown. Shower was leaking and had visible mold in the cracks. The bed was uncomfortable.

    Staff was nice.

    Stayed in January 2025

  • Reviewed: December 29, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 1 night

    receptionist Breakfast

    Stayed in December 2024

  • Reviewed: December 9, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No elevator, all vending machines broken.

    Stayed in November 2024

  • Reviewed: December 9, 2024

    5.0
    Decent but ...
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Smell in the hall way, breakfast, entry looks like you are coming to the back door...

    Nothing was super, stuff was ok Location was ok

    Stayed in December 2024

  • Reviewed: December 8, 2024

    7.0
    Will stay again there if in the area
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Could not close curtains to shut off outside lites at nite and better priviticy

    Stayed in December 2024

  • Reviewed: December 5, 2024

    8.0
    Average hotel, worth what you pay for.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The shower was quite moldy and was leaking from the shower head and the controls bad enough that we had to leave the shower door closed. Otherwise, the floor would be soaked. The carpet was dirty enough that when you walked on it for a few mins, your feet were filthy. The location of our room was by the stairs, and the elevator was broken down. I should have requested for a different room as I was kept up all night two nights in a row from the constant door slamming and people in and out all night long going up and down the stairs.

    We loved the location. It was perfect. The price was exactly what we could afford for 3 nights stay.

    Stayed in December 2024

  • Reviewed: December 3, 2024

    8.0
    Put more attention into your breakfast
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast

    Breakfast was less than . There was no milk, one of the cereals that my daughter eats was out, and the apple juice was empty. There was only a little bit of scrambled eggs available and this was at 7:45 am

    Stayed in December 2024

  • Reviewed: December 3, 2024

    8.0
    It was good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The bed was too hard

    I would stay again

    Stayed in December 2024

  • Reviewed: November 11, 2024

    8.0
    Good value
    • Business trip
    • Couple
    • Queen Room with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 1 night

    No bars in the handicap shower

    Easy check-in and check-out

    Stayed in September 2024

  • Reviewed: November 10, 2024

    6.0
    The room accommodates were okay… The bed was comfortable. The hot water 💦 in the bathroom took a few minutes to get hot.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I used the washer and dryer ! The washer did not drain all the water out. When speaking with gentleman at front desk regarding what he wanted me to do with my wet clothes he replied, “if they are not dripping wet just put them in the dryer. “ My response was “ it’s going to take me longer to dry @ $2.50 for 45 minutes.” There was NO I can offer you a couple extra dryer cycles to get them dry… I spent $5.00 drying them and STILL had to bring them back to my room wet, I ran out of change and they don’t exchange money at the front desk. I guess it wouldn’t have been so inconvenient if I hadn’t traveled 2 hours down and was taking a flight the next day.

    I liked that it was close to many restaurants, airport and stores.

    Stayed in November 2024

  • Reviewed: November 3, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Many electrical outlets in the room and one in the breakfast area did not work. One TV in the room also did not work, which was weird…. Probably due to the wall outlet!

    Very nice staff, decent breakfast selection, clean pool and clean room!

    Stayed in November 2024

Showing 1 - 25

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