Friendly staff, airport shuttle service, clean

Stayed in January 2025

The front desk upon arrival: I felt really bad for the front desk person. She was there by herself and the line was long and the phone was ringing off the hook. She did her best to stay positive but it just felt chaotic upon entering.

Surprisingly quiet being on the airport. Bed was comfortable and pillows were actually not flat. Slept great! Room was clean.

Stayed in March 2025

There are no vending machines in the hotel, only ice machines. it is inconvenient to have to go to the lobby to the market for drinks and snacks rather than having a vending machine on the floor, but that is just personal preference. The room could use an upgrade. The carpet was worn, and the furniture was dusty, and it seemed to have a very musky smell and feel.

The location of the hotel is great in terms of having flights. The shuttle to the airport was excellent. The dessert we ordered at the hotel was excellent. The ability to pay for leaving the car during our time away was very needed and easy to arrange with the hotel.

Stayed in March 2025

No one was around in front desk early 4 am No signs or anything-frustrating because shuttle was very delayed and I was stressing. Finally after literally asking for assistance verbally loudly did someone appear 8 mins later- supposedly doing computer updates but no explanation was left at front desk to help contact her- this was unprofessional!

Appreciated the shuttle service from hotel to airport

Stayed in January 2025

Parking

Comfortable

Stayed in December 2024

Boogle Maps sucks! That stupid app drew the blue line from the main road to the one-way-out service road behind the hotel. Update your map, Boogle, this is a one-way exit service road exiting onto Terminal Drive departures road. Google Maps kept telling me to drive down that one-way exit road! This is an action for DoubleTree, because I was pissed, repeated the same dumb loop twice before skipping that direction and going through Donaldson Rd, then Looms Rd, to Hotel Dr, then a sharp left into the front arrivals entrance to the DoubleTree.

Front desk service was nice. Air conditioning was great!

Stayed in October 2024

Less expensive for room

Liked the dinner at the restaurant. Liked long term parking option. Did not like cost of room.

Stayed in October 2024

No wheelchair access to back door.

Location. Free shuttle to/from airport excellent. Allowed car parking while we were on our trip.

Stayed in September 2024

24/7 airport shuttle, bottles of water and cookies on check-in, comfotable and clean.

Stayed in September 2024

The cooler fridge never cooled. If you needed anything cold it would have to be iced from the vendor machine. Tv control didn't work properly, since it was an overnighter I didn't get bother much but I can see others have an issue with an extensive stay

Literally a toss throw away from the airport and the car rental returns. Depending on your stay you can even leave your car there while flying out,(for a fee).

Stayed in August 2024

Expensive.

Flight was canceled so I spent one night at the hotel. Great facilities and a good meal at the bar.

Stayed in August 2024

Had to change rooms as my tub had no stopper to take a bath

Proximity to the airport Great staff

Stayed in July 2024

The exhaust in the bathroom was not working.

Staff was very cooperative. Airport shuttle service

Stayed in May 2024

There was a few hairs in the bathroom floor. The chair in the restaurant sat very low, I thought I was going to fall through it when I sat down. It was a little costly, but I wanted close to the airport.

Love the location to the airport, the restaurant was very clean and the food was delicious. I booked online and asked for the top floor and I got it I loved that. I would def stay there again.

Stayed in May 2024

Expensive for nothing around within walking distance..

Restaurant on site

Stayed in May 2024

The restaurant needs a lot of work

Beds are very plush and comfortable

Stayed in April 2024

While there was a restaurant on site, I was surprised that here was no buffet breakfast available which allows for quick meals and flexibility; and no in lobby tea/coffee facilities that I've come to expect from Hilton properties.

Stayed in January 2024

Rooms a bit outdated?

Location

Stayed in December 2023

Breakfast was expensive, and barely warm, over priced and nearly tasteless.

The bar seemed well stocked with good service and a friendly bright atmosphere.

Stayed in October 2023

The hotel is older and showing signs of wear. Our bed was comfortable but seemed to have peaks and valleys just due to wear.

The hotel is right at the airport. The warm cookie is always a treat at check in. Our king room was spacious and there was very little noise from the airport even though we were almost on a runway.

Stayed in October 2023

breakfast options

Stayed in October 2023

Shuttle to the airport. Stay and park was great.

Stayed in October 2023

location next to the airport was extremely convenient, although sometimes the airplane noise from takeoff and landing were loud enough to notice, though i was not bothered enough to be woken up during the night. room was very clean and bathroom was very well-designed and clean as well.

Stayed in September 2023

Beds not very comfortable. I am 68yrs old, weigh 150. Lumpy mattress

Staff, location

Stayed in September 2023