Cleanness

Needed to be cleaned . It’s an older hotel .

Stayed in April 2025

I missed the additional cost of parking per night, prior to booking. The condition of the room was ok, but the overall hotel just seemed ran down. We were also not aware of having to request for new towels or a room tidy up at check in, this was not explained upon check in.

Parking was close, which was nice. The hotel was conveniently located to where we needed to go during our stay.

Stayed in April 2025

Could have more, upgrade.

Room was alright I like the double split rooms

Stayed in February 2025

$25 dollar a night parking was not listed. No place for a guest to park. Ice/vending machines were not on our floor, but the signs were, so we walked around the entire floor before finding the empty room they used to be in. Went to call the front desk and the phone didn't work. Could have done as well at a Super Eight.

Standard hotel breakfast. Very little choice.

Stayed in March 2025

This hotel has the potential to be so much better. It has incredible bones, but is so run down. The door at the front, the handicap door, does not work. The arcade in one of the dining rooms only has two operating machines. The rest either do not work at all, or take your money and don't work either. The bathrooms off the lobby have dripping, leaking toilets. The pool is great, but the smell of chlorine will take your breath away. The pool toilet is gross and never has toilet paper. Breakfast has improved since last year, but the lady making omelets and pancakes has a real attitude problem and is terribly inefficient. We waited 30 minutes for freaking pancakes. That griddle should be making pancakes non-stop, and omelets to order. Breakfast hours are 6-9. There will be no food at 8:30. The dining staff work their butts off and I sure appreciate them. The tvs....we need some technology upgrades here. We need to be able to cast on streaming from our phones. This is 2025 for Pete's sake. So, in conclusion...comfy beds, big rooms for families..but so run down and poorly managed. But dang it, the kids love it so I suck it up and return time after time.

Embassy Suites is an iconic hotel, unlike any other in the KC metro area. All rooms are suites. The lobby is cool, the pool area is cool. Kids LOVE it because it is so unique. I've stayed everywhere, and I find their beds, their linens, and pillows the most comfortable. Their cleaning staff do a great job of keeping the laundry clean and fresh.

Stayed in March 2025

They were not prepared for how booked they were. No towels, had to wait for extra bedding. Pool was too full to swim. Literally wouldn’t let us in due to the amount…

Polite customer service

Stayed in March 2025

The room had an old stomach to it.

It was close to where we needed to go.

Stayed in February 2025

No hot water for shower both weekends in a row we stayed maintaine came they would say it was one issue but it didn’t get resolved. also the pool was limited usage when u get to the pool someone put u on a waiting list and then would only let you swim for 15-30 minutes. If I pay for the amenities I want to utilize them also they wanted to switch my room at 11 pm or so because the water was not hot and I had room on different floors both weekends but family was sleep so I didn’t want to move rooms that late.Nice people decent place just need to figure out how to make sure customers are able to utilize the amenities they pay for because sometimes that’s the main reason they pick hotels especially when they have kids

Stayed in March 2025

Our tv didn’t work. Had to move to a different room after first night—staff offered no help in moving. No hairdryer in room—had to ask and wait. Bathtub didn’t drain—I was standing in 3” of water by end of shower. Refrigerator was frosted over so couldn’t fit food in. E moved to an “upgraded” room which was the same room except TV worked and had a hair dryer, plus they gave us snacks which I don’t eat. I felt we should have been compensated some for the first night. Rooms were quite expensive to have those types of issues.

Pool was fun for kids. Location okay.

Stayed in February 2025

I love the breakfast in the daytime staff the evening staff member was very rude he did not smile he was not friendly.

All the daytime staff. The bar staff as well.

Stayed in February 2025

The bathroom was very small. The pool was inaccessible for our first evening due to the large number of unsupervised kids running wild in the pool area. I counted 18 kids in the hot tub at once. And 15 more in the pools. Maybe more. Kids were running around like maniacs. The snacks set out for eve reception were inedible, could not be enjoyed because these kids had their hands in everything. No one was monitoring the food at all. Nor were any employees taking care of the pool area crowding. The hot tub was shut down, broken, when we went down to use the pool area at 7 am the next morning. Which was the only time we found the pool usable if we didn't want to share with 30 unsupervised kids. I think it was the numerous people who were in the hot tub that broke it. I was very disappointed and dissatisfied by the lack of employee intervention. We chose this hotel for the Hilton reputation. Thought it would be less crowded with kids, and at least more low key and quiet. Will just stay at sports complex hotel next time. It's closer to the stadium since and it's the same type of environment as this one. And less expensive. Since Hilton allows unruly kids.

The room was nice. Having a sitting area separate made it feel more homey. The pool was neat, with two levels. And the atrium area was really pretty with the fountain. Loved the glass elevator. The evening drinks were a nice bonus. The snacks not so much.

Stayed in January 2025

It was very crowded and noisy.

Stayed in October 2024

Hotel is old and it shows. Could use updating. Shower never got hot, I hate tepid showers.

Comfortable bed, good food, location

Stayed in December 2024

desperately need remodeling the Refrigerators didn’t work in several rooms. Water continuously dripped in tub bathrooms weren’t clean very dated. Cumulative dirt.

Location and building is great

Stayed in December 2024

Hotel needs a remodel. Floors gross and stained. Beds were uncomfortable and the room had a terrible smell

Location was good. Hotel had potential

Stayed in November 2024

Bathroom has texture falling from ceiling over bathtub. Some outlets did not work. No Room service or wouldn’t allow DoorDash to deliver to my room.

Location was ideal for the training I was providing.

Stayed in October 2024

No Keureg machine, not fan of instant coffee option in the room. The bathroom was extremely small. Perhaps the room type I chose. Other rooms might’ve had a larger bathroom.

Breakfast was amazing. The hotel overall is beautiful and very presentable. Pool was very enjoyable.

Stayed in October 2024

None of the hand sanitizers had anything in them, rooms are dated. Our air rattled all night. Walls in room had multiple spots needing fixed. Shower was old and took a lot to turn on.

Centralized location. Nice pool and hot tub. Decent breakfast. Free drinks each night.

Stayed in September 2024

Little aged. Parking costing an extra 23. Seemed a bit much but was ok.

Central location close to things we wanted to do. Had a pool and hot tub for everyone to enjoy

Stayed in September 2024

Very dated, bathtub would not drain, AC was unable to keep up to the temp of 70 degrees, AC very loud

Location

Stayed in September 2024

Our room had a musty smell

Location

Stayed in September 2024

Over priced for a dated hotel. Our room was not cleaned nor offered more towels. Drain in tub backed up.

The staff was friendly and helpful. Pool is big. Nice gym.

Stayed in August 2024

The elevators were a disaster for how many people were getting on and off of them. The bathroom floor was covered in dirty standing water when we first entered the room. There was also plaster coming apart and hanging down above the shower. Also, the remote did not work for the tv in the main room. Getting breakfast was chaotic.

The staff were very friendly. The room size was perfect for our family.

Stayed in July 2024

The girl that checked us in was not very polite..never smiled..was impatient. I needed a room with two beds and wouldn't even let me talk

Close to Kaufmann Stadium

Stayed in July 2024