The outlets were exposing wires from the wall, there were white stains on one of the chairs, the bed although a king was not comfortable, the pillows were like paper and woke up with a sore neck, we had to ask for a DND sign for the door, there were two remotes yet only one worked for both TV's. The back panel was detaching from one of the cabinets and there were scratches in the wall from I Think moving furniture. Most of the lights were unplugged and when trying to plug them in they wouldn't easily go into the outlet, and the walls were thin as the entire time I could hear someone coughing their head off from one of the surrounding rooms, non-stop. The breakfast was a nice idea but I was not impressed. For three stars I guess I expected more and feel I could have stayed at a lesser expensive place with the same outcome. The bathroom was very small basically had to be used with the door open. I had reached out via chat to ask for a room on the second floor, no response, I had asked when we arrived to be on the second floor, they gave me a second floor room with no issues I did ask if it was as nice as the one they had booked for me she said they were all the same....the wall dividing the room did not have the open space in the wall sort of like a window to view each other from adjoining rooms, this was disappointing as the photos showed that and I thought it was cool....she had said all the rooms were identical, I disagree, I think they took photos of the best king room they had and used those.... because this room did not seem as nice as the photos.

The 2 room aspect of the suite was nice and the location was great.

Stayed in February 2023

Paint and cleaning property,

I find two problems the room was smelling moldy and the bathroom was in bad condition, the stuff was very friendly and kind, I think they can do better with the building! The desk was broken too!

Stayed in September 2022

This place needs renovation and better housekeeping. The first room we were sent to did not have bedside lamps or clock radio plugged in. Unfortunately, the outlet was behind the huge king bed that couldn't be moved. We were offered another room. Unfortunately, this room felt "scuzzy" to the point of not wanting to use the shower or walk on the carpet. There was even water left in coffee maker. We were on the first floor and could hear people walking above us. The bathroom sink knob was sticky to the touch and very old. The drain plug was broken and we had to pry it up to allow the sink to drain. The clock radio's clock could not be set. Overall in my opinion, really too expensive for the accommodation. Wouldn't stay here again.

Bed was comfortable. Able to connect tv ears.

Stayed in September 2022

Food crumbs on table, Hair all over bathroom floor, sink blocked up, unable to close bathroom door, reservation for 3 and only 2 sets of towels, room keycards didn’t work, had to go to front desk every time we needed to get into our room. Staff was friendly but place is terrible and dirty

Stayed in August 2022

cleanliness and breakfast

It was close to a lot of stores.

Stayed in August 2022

the smell was horrible

Stayed in August 2022

I’m the room: the chair and sofa had stains all over them, the cold water in the faucet had terrible pressure, the cleaning service didn’t come, the ceiling tile above the tub looked like it was ready to fall, to white paint was turning yellow. these rooms need a major renovation.

front desk staff was nice, location was good.

Stayed in August 2022

The odor hits you in the face before you enter the front doors. It is musty and filthy. My room smelled of cigarettes and urine. The bed skirts were a velvet material and were disgusting. I took mine off and it was ripped in shreds underneath the mattress and had just been tucked in. I had to go to Wal Mart and buy clorox and air freshener. I scrubbed the bathroom and I used the vaccum from the housekeepers cart and swept my floor. There were peanuts and empty bottles and clothing left behind from previous guests under the bed and dresser. If changing to a different hotel had been an option I would not have stayed.

The location is really convenient to the sub base. Lots of stores and restaurant options near by.

Stayed in August 2022

Room was not cleaned, hair all over the bathroom floor and shower, ice machine was leaking outside our room, lots of areas with damage not being repaired.

only 10 minutes to Mystic

Stayed in July 2022

I liked that it was close to attractions

Stayed in July 2022

Bathroom had hair, dirt and loose change behind the door, a sign not fully clean. Carpet was dirty and not vacuumed (crumbs left)

Best part was the friendliness of staff upon checkin/arrival. I believe one may have been the manager.

Stayed in June 2022

They closed down a week after I booked the room. And they never contacted us to tell us

Stayed in August 2023

Closed

Stayed in June 2023

Hotel was permanently closed & we booked months ago & received no notice & had to find a new hotel at midnight.

Didn't get in the door - they were closed!

Stayed in June 2023

Hotel was abandoned, no one notified us it was shit down before we drive 5 hours and arrived

Nothing

Stayed in May 2023

The place was closed a month ago and we were never notified! Bad service on booking.com

Stayed in May 2023

Everything this property is empty and closedown. didn’t even know. No message from anyone.

nothing property is empty and closedown. didn’t even know. No message from anyone.

Stayed in April 2023

Comfortable bed, nice linens, clean room

Stayed in February 2023

hallways smelled of smoke, rooms smelled musty, carpets were nasty, half-assed cleaning happened, appliances and decor was barely hanging on. I would never come back here

sorry, nothing.

Stayed in November 2022

no elevator!

Stayed in October 2022

Good location. The bed was very comfortable. The room was clean, but the hallways smelled like urine. The best word to describe the place is seedy.

Stayed in November 2022

Location is excellent, staff is also. I prefer to eat breakfast out. Clean, quiet.

Stayed in October 2022

The mattress was too soft with little support, and it made my back hurt. Shower flow was minimal and very slow.

The coffee was always nice and hot! And it tasted great! Thank you!

Stayed in September 2022

The shower/toilet area was in sad shape. The tile showed signs of mildew and the metal brackets that held the drop ceiling were rusted. The sink drained very slowly. We reported it and someone came and poured drain opener but it did not solve the problem. Manager discounted our bill for the inconvenience . There were not enough outlets to plug in chargers. We had to unplug clock. Coffee maker and microwave to make room on the power strip. Had occasion to look under bed Found a pair of socks, water bottle and used tissues. There was a live bug in one of the drawers. We had no housekeeping the entire time. Beds were not made, trash not emptied and we had to go looking for additional towels.

Coffee and muffins were a nice start to the day. Staff was friendly and lobby was welcoming. Room looked neat and clean on entering.

Stayed in September 2022

The coffee station could have been refilled with the room service, and two of the packages in the station were already open when I came into the room. The area aroind the fridge could have been vacuumed a bit. All easy fixes and not overly intrusive to my stay.

Extremely friendly staff. Spacious room. Very comfortable. Loved the location as it was close to several attractions that I really enjoyed.

Stayed in September 2022