The room doors are quite heavy. If the door is just released (let go of) it slams loudly.There was a lot of abrasive slamming each day. The only way to avoid this to intentionally and mindfully close it carefully. It takes just a few moments more. I’d say very few people made this effort. I may choose another hotel for this reason alone.

Stayed in April 2025

Carpet could use a good cleaning

It was within walking distance of the cruise terminal.

Stayed in April 2025

The TV coloring was off. Except for the center of the screen, everything was purple.

The front desk staff was very friendly, helpful, and accommodating.

Stayed in May 2025

Take our room Numbers with Charges in restaurante and we did not eat there

Everything exceptwe Haven Charges for food and we DIF not este there

Stayed in May 2025

Lack of hot tub and the pool was very small.

Location

Stayed in April 2025

We never were visited by housekeeping until the last morning, so we had to get fresh washcloths on our own. Also, there were no towels at the pool.

The gym had an excellent rack of dumbbells. I would have enjoyed a pullup bar or an all-in-one machine as well, but the bench and weights were great.

Stayed in April 2025

Did not get daily housekeeping. Door slamming across the hall from my room. Coffee maker didn’t work quite right.

Stayed in April 2025

On the downside, the hotel does not offer free parking. The closest option is the Fulton Parking Garage, located right next to the hotel, which charges $25 for 24 hours. Additionally, as with many downtown New Orleans locations, traffic and parking availability can be a bit of a hassle during peak hours.

This is a well-maintained hotel located in a pleasant neighborhood, ideal for both business and leisure travelers. The rooms are spacious and comfortable, featuring electric curtains and comfortable beds. The staff are friendly and professional. On weekends, a buffet breakfast is offered, while on weekdays breakfast is served à la carte. The hotel is within walking distance to the Riverwalk, outlet shops, and just steps away from the Convention Center, making it a great location for events or sightseeing.

Stayed in March 2025

Front desk staff were both professional and friendly! Bartender not so much...rather cold.

Stayed in April 2025

Didn’t know to use Valet or where to park

Easy in with Valet

Stayed in March 2025

Water could’ve been hotter.

Friendly staff

Stayed in March 2025

Good location, lots of restaurants and activities in walking distance.

Stayed in February 2025

Staff is wonderful and hotel is clean, clean! Area is great and walking distance to all the fun. Did I mention how amazing the whole staff was from entering the hotel, concierge, check in and check out.

Stayed in March 2025

They booked me for two rooms and I only booked one. They charge me a cancellation fee for a room that I didn’t book.

Close to port

Stayed in February 2025

I ate at the buffet one morning for $24. There wasn't much available and eggs were cold and bacon soaked with grease. Staff didn't seem to care we were sitting there.

Most things

Stayed in February 2025

There wasn’t a pool

The location was perfect and close to everything we walked back and forth to the French quarter which was like a 15 - 20 min walk. And they had this great outdoor seating area open 24 hrs

Stayed in February 2025

Nothing

Very nice and clean.

Stayed in March 2025

The bed. The bed was one of the hardest, most uncomfortable beds I've ever tried to sleep on. It was like a plank covered with a blanket. Zero back support, and painful for shoulders/hips/heels. This is my second stay here, and I definitely do not remember the last bed being like this, so maybe it was just a fluke, but OUCH!

The hotel was clean, staff were welcoming, it was convenient to the cruise port, and a short uber ride, or moderate walk to most attractions

Stayed in March 2025

It didn’t have hotel Parking and the 75 dollar room insurance not being included when I reserved the room.

The inside was lovely smelled and looked great

Stayed in January 2025

According to the internet they offer shuttle service, which they do not.

Stayed in February 2025

Room was dark - poorly lit. Connecting door to another room where we could hear the conversations of the neighbours. We did not ask for a connected room. We booked in July 2024. White nightshirt hanging behind bathroom door removed by housekeeping. Very little acknowledgement and follow up. Never retrieved.

Nothing.

Stayed in February 2025

Housekeeping only cleaned my room once during my four night stay.

The location was good. Easy to walk to nearby restaurants and attractions. Not too expensive if a ride share was needed. Great view of bridge from hotel room. Loved that the room had a microwave and mini fridge. I was able to enjoy leftovers. The hotel room was clean with modern decor. I would stay again.

Stayed in February 2025

Hilton needs a shuttle service that could service the airport and train station on a regular basis.

Room was very comfortable and the food was tasty and fresh. Our waiter Mr. Paul was very professional and helpful with his service to the customers.

Stayed in February 2025

Stayed here 2 years ago and loved it. It was just as expected this time. Awesome.

Stayed in February 2025