Reviews of Holiday Inn Express Manhattan Midtown West by IHG This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
538 West 48th Street , Hell's Kitchen, New York, NY 10036, United States
#391 of 432 hotels in New York
Guests' ChoiceReview Score
Based on 1058 hotel reviews
7.3Score breakdown
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Cleanliness
7.8
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Comfort
7.8
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Location
8.3
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Facilities
7.2
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Staff
8.3
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Value for money
7.2
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Free Wifi
8.5
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Reviewed: May 18, 2025
Yamil
Puerto Rico1 review7.0Good- • Leisure trip
- • Family with young children
- • Standard Double Room with Two Double Beds and City View
- • Stayed 7 nights
problems with elevators everyday
Stayed in April 2025
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Reviewed: May 11, 2025
Seshan
India24 Reviews2 helpful votes8.0“Great stay”- • Leisure trip
- • Family with young children
- • Standard Double Room with Two Double Beds and City View
- • Stayed 2 nights
- • Submitted from a mobile device
Lifts were a nightmare, one broke down and it took long time to go up and down. Limited space for breakfast so you may need to be early for space.
Location is absolutely perfect for visiting most of the NY tourist attractions. Walkable to Times Square and attractions around. Lots of restaurants nearby.
Stayed in April 2025
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Reviewed: May 8, 2025
Ann-marie
Germany3 Reviews6.0“Staff that I dealt with were helpful and friendly”- • Leisure trip
- • Solo traveler
- • Standard Queen Room
- • Stayed 2 nights
- • Submitted from a mobile device
Breakfast even at 6:30 was overcrowded. Non-plastic utensils would be an improvement
Stayed in May 2025
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Reviewed: April 28, 2025
Amanda
Australia7 Reviews1 helpful vote6.0“I wouldn’t book this hotel again”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 2 nights
- • Submitted from a mobile device
Fitness facilities were very ordinary and the second lift was not working which was causing lengthy delays for all guests- very old and not enough room in the rooms even for luggage.
Location was pretty good..
Stayed in April 2025
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Reviewed: April 26, 2025
Valentina
Italy14 Reviews8.0“Ok for price and quality!”- • Leisure trip
- • Family with young children
- • Standard Double Room with Two Double Beds and City View
- • Stayed 4 nights
- • Submitted from a mobile device
Breakfast gets super crowded from 7 onwards. Pancake machine was broken the whole time. Shower had a curtain which didn’t hold in the water so the floor gets wet. One of the two elevators broke and was broken from day 2 til we left on day 4. Rooms are small but that’s understandable. The outside of the hotel is not very attractive with work being done on the building and dumpsters nearby.
The location was about a 10 min walk to Times Square. Rooms were clean.
Stayed in April 2025
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Reviewed: April 26, 2025
Thongsup
United States12 Reviews6.0“Just Stay”- • Solo traveler
- • King Room with Accessible Roll in Shower - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Basement Room
Low Price
Stayed in April 2025
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Reviewed: April 24, 2025
Olesea
United States15 Reviews7 helpful votes7.0“limited space, small room, slow elevators but overall was ok, close to the center”- • Leisure trip
- • Family with young children
- • Standard Double Room with Two Double Beds and City View
- • Stayed 1 night
- • Submitted from a mobile device
very small room, slow elevator, one was out of order, high price for stay
The breakfast was good, clean room
Stayed in April 2025
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Reviewed: April 19, 2025
Wade
United States25 Reviews5 helpful votes7.0“Nice stay, horrible elevators”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 2 nights
- • Submitted from a mobile device
The elevators. One was out of service which made our stay on the 11th floor interminable. When elevators did finally arrive, they were full. Check out time? Ugh. Horrendous.
Great location, friendly staff, nice breakfast
Stayed in April 2025
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Reviewed: April 15, 2025
Jamil
United States1 review7.0“It was very good and the location was great”- • Leisure trip
- • Couple
- • King Room with Accessible Roll in Shower - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
It was very cowded in the breakfast area .need more space.
Supberb
Stayed in April 2025
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Reviewed: April 13, 2025
Lisa
United Kingdom2 Reviews7.0“The room was not what we booked.”- • Leisure trip
- • Family with young children
- • Standard King Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
We had booked a family room with a king sized bed and a fold out sofa bed for 2 adults and 2 teenagers. When we arrived the hotel said that booking.com had not communicated these details and there was no such room available as the sofa bed in the room had broken. They did provide an airbed but it was small and only a person could sleep on it. 3 of us had to sleep in the king bed which was far from ideal. This also meant that the room was very cramped. This being said, the room was clean and the breakfast was good.
Stayed in April 2025
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Reviewed: March 20, 2025
Kemi
United Kingdom1 review8.0“Nice and comfortable”- • Leisure trip
- • Travelers with friends
- • Standard Queen Room
- • Stayed 2 nights
- • Submitted from a mobile device
N/a
It was clean and break fast was fresh
Stayed in January 2025
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Reviewed: March 16, 2025
Maria
United States2 Reviews8.0“Good location, good price.”- • Leisure trip
- • Travelers with friends
- • Standard Double Room with Two Double Beds and City View
- • Stayed 2 nights
- • Submitted from a mobile device
I wish it was a little more clean, it was ok but I’m extra sensitive to a lot of things.
It’s in a good location, I paid a good price for it.
Stayed in February 2025
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Reviewed: February 14, 2025
Erdi
United States13 Reviews7.0“If breakfast area enlarge, we can stay again”- • Leisure trip
- • Couple
- • Standard King Room with City View
- • Stayed 2 nights
- • Submitted from a mobile device
The breakfast are so tiny. Crowded everybody needs to sit waiting. We don’t wanna go have a breakfast during somebody standing and waits near our table. This is weird.
Everything is good except breakfast area
Stayed in February 2025
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Reviewed: February 12, 2025
Paul
United States8 Reviews7.0“It was okay.”- • Leisure trip
- • Family with young children
- • Executive Double Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
There was no parking on site, and the parking garage that the hotel is "associated with" has this policy that you cannot take the car off the garage for the whole duration of your stay, unless you want to pay an extra daily rate just to take it out from the garage and use it. Not recommended if you rented a car, or travelling with young kids. Also the dining room wasn't so spacious to accommodate people in a rush.
The distance from some of the spots we're walkable if you're up for it.
Stayed in February 2025
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Reviewed: February 8, 2025
Γαλιατσου
Greece2 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 5 nights
- • Submitted from a mobile device
I still want my money my deposit
Send my deposit back
Stayed in February 2025
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Reviewed: February 6, 2025
Tania
United States8 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Solo traveler
- • Executive Double Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Noisy air-conditioning heating system. Better to have a water kettle with instant coffee and tea I steady if the pod ststem
Nice staff
Stayed in February 2025
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Reviewed: February 6, 2025
Elad
Israel4 Reviews8.0“Worth the price we paid”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 4 nights
- • Submitted from a mobile device
Very nice hotel, great location.
Stayed in January 2025
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Reviewed: February 5, 2025
Mariana
Portugal1 review1 helpful vote7.0Good- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 7 nights
- • Submitted from a mobile device
The breakfast is poor.
Stayed in February 2025
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Reviewed: February 4, 2025
Esmee
Netherlands3 Reviews8.0“Lovely”- • Leisure trip
- • Group
- • Standard Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
The hotel is noisy, you can hear the other guests on in the hallway loud and clear
We went in January to figure skate on the rinks and we just loved the complimentary coffee and tea service! We had our own insulated mugs and this was truly a warm hug in a cup for on the way.
Stayed in January 2025
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Reviewed: January 31, 2025
Charlotte
United States2 Reviews7.0Good- • Leisure trip
- • Couple
- • Standard King Room with Extra Floor Space
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast was not great, elevator not working
Hotel was decent. Only one elevator working. It was hard, and packed each time
Stayed in January 2025
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Reviewed: January 27, 2025
Michelle
United States1 review6.0Pleasant- • Business trip
- • Group
- • Standard Double Room with Two Double Beds and City View
- • Stayed 2 nights
- • Submitted from a mobile device
My husband caught a serious bactrial skin infection from the sheets. We had to switch rooms because there was no cable. Then every time we called the night shift for towels he said he bring them but would never come. I had to wait till the morning shift came to request towels. Then one afternoon when I went to reheat my left overs I asked a lady if they had a microwave and she said yes, so I followed her just for her to say don't you see me cleaning it. And immediately starts to clean it. Like What? So I waited patiently and the gentleman sweeping the floor notified me when it was ready. Not all the staff but the guy who worked front desk that night & the lady in the dinning area have really bad attitudes. Made me feel like they really didn't want to be there. And I still haven't received my deposit.
The Hotel was 5 min from Timesquare and Close to Major Attractions.
Stayed in January 2025
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Reviewed: January 13, 2025
Jason
New Zealand1 review8.0“Highly recommend - great location, easy check in, comfortable bed and inclusion of complimentary coffee machine and tea”- • Leisure trip
- • Solo traveler
- • Standard King Room with Extra Floor Space
- • Stayed 2 nights
- • Submitted from a mobile device
Breakfast felt squished and chaotic (but largely due to other rude and obnoxious guests!)
Great location, easy check in, comfortable bed and great inclusion of complimentary coffee machine and tea.
Stayed in January 2025
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Reviewed: January 10, 2025
Robert
Spain140 Reviews41 helpful votes7.0“So so.place to stay.”- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 2 nights
- • Submitted from a mobile device
Location was not a good safe area. Breakfast was abused by many who ate and then filled up plates to take to their rooms. No Microwave in room. Toilet waste slow to empty. Everything was dated. From 8 am construction noise from above.
It was not to far from Time Square. For the price it was expensive. For one person the room size was OK for two it would be cramped.
Stayed in January 2025
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Reviewed: January 9, 2025
Christina
Greece1 review7.0“Overall good for the price and the location”- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 5 nights
- • Submitted from a mobile device
The lobby should be bigger
Very clean and great location
Stayed in January 2025
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