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  5. Reviews of Sonesta Essential Atlantic City West

Reviews of Sonesta Essential Atlantic City West This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

6811 E Black Horse Pike, Egg Harbor Township, NJ 08234, United States

#5 of 5 hotels in Egg Harbor Township

Guests' Choice

Review Score

Based on 291 hotel reviews

6.4

Score breakdown

  • Cleanliness

    7.0

  • Comfort

    7.1

  • Location

    7.4

  • Facilities

    6.5

  • Staff

    7.3

  • Value for money

    6.9

  • Free Wifi

    8.8

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

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Showing 1 - 25

  • Reviewed: February 3, 2025

    5.0
    You need to cater more to your customers
    • Business trip
    • Couple
    • 2 Full Beds Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    All the ice machines were broke. I went out at 5 AM to get coffee because there was none and they locked me out. I had to knock on the window for my wife to let me in.

    Seemed to updated

    Stayed in February 2025

  • Reviewed: October 14, 2024

    7.0
    Everything was good except the breakfast was a disappointment
    • Leisure trip
    • Family with young children
    • King Bed Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Chill and quiet area

    Breakfast was horrible

    Stayed in October 2024

  • Reviewed: September 3, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • King Bed Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Alarm clock in room went off at 0850 every morning Shower handle only changed water pressure not temperature

    Good location

    Stayed in September 2024

  • Reviewed: August 27, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • 2 Full Beds Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    1/The pool is small and water is too cold. 2/No refrigerator in room.

    Bathroom

    Stayed in August 2024

  • Reviewed: August 20, 2024

    5.0
    It was ok, I wouldn’t stay there again though.
    • Leisure trip
    • Couple
    • King Bed Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room wasn’t ready by check-in time, they didn’t allow access to the pool, no mini refrigerator, and no complimentary breakfast.

    They didn’t allow us breakfast because we booked through booking.com

    Stayed in August 2024

  • Reviewed: August 19, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • 2 Full Beds Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Pool was closed with an order to remained closed from the township. Lots of construction on the outside. Only one entrance even though the lobby has a breeze way. Made parking and checking in difficult with small kids. No additional entrances even with key access.

    Our room was clean. Although there was a woman complaining her room was not clean while I was at check in. Only about 20 mins to ocean city which made it convenient to stay.

    Stayed in August 2024

  • Reviewed: August 19, 2024

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • 2 Full Beds Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Bathroom and room overall were a bit old. Staff seems very new and/or undertrained.

    Easy parking and close proximity to restaurants and stores.

    Stayed in August 2024

  • Reviewed: August 9, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • 2 Full Beds Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    In one of the rooms when we arrived there was blood all over the bed. The pillows, top sheet, fitted sheet. We were going to get moved and then they couldn't because there was no TV in the other rooms. In the other room, there was blood all over the floor. Also, when I booked the rooms it said there was a refrigerator a d microwave in the room. We got there and there wasn't. We asked and they charged us an additional 30 dollars a day for each piece in each room. Definitely wasn't what I was expecting. This is my last straw with booking.com i have used booking for YEARS but will never again. The rooms are NEVER as advertised and I am sick and tired of losing money

    The only thing i liked was the employees.. I have pictures on my daughter's phone of all the blood all over the sheets and bed that I would LOVE to share with you.

    Stayed in August 2024

  • Reviewed: August 6, 2024

    7.0
    It was a good experience
    • Leisure trip
    • Group
    • 2 Full Beds Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Even thought I asked for non smoking it smelled weird like old cigarettes. And that the room Didn’t have a refrigerator or Microwave for my own personal use.

    Ease check in and out. Staff were very nice. My privacy was respected. Great service at the breakfast time( even though the last day no one came to set it.

    Stayed in August 2024

  • Reviewed: August 5, 2024

    6.0
    So not worth the money
    • Leisure trip
    • Couple
    • King Bed Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast Everything looked like it was done on the cheap

    Comfortable bed

    Stayed in August 2024

  • Reviewed: August 3, 2024

    6.0
    Pleasant
    • Leisure trip
    • Group
    • 2 Full Beds Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Building is undergoing a lot of construction but overall building is clean and presentable.

    Room clean, fresh breakfast.

    Stayed in August 2024

  • Reviewed: August 1, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • 2 Full Beds Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast was not good and the worst thing was the staff, women, not very friendly. improve customer service

    The room was clean.

    Stayed in July 2024

  • Reviewed: August 1, 2024

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • 2 Full Beds Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Our room smelled like smoke the ac was loud we had to request 2nd remote for tv none of them worked then after unpacking we had to repack at 2am to switch rooms

    Very convenient located near everything

    Stayed in July 2024

  • Reviewed: July 29, 2024

    5.0
    It served the main objective to have a place to stay overnight. Not especially comfortable.
    • Leisure trip
    • Couple
    • King Bed Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room had a smell. The bathroom had black mold on the wall near the toilet. The tub had hair in it. The bed was extremely hard/ firm. Could not close the heavy shades, so the sheer curtains were open and cars are parked in front of the window. Also the it was an issue in the morning because I couldn’t stop the sun from coming in. Coffee wasn’t going to be available until 8am ! That’s late for coffee drinkers. I left early for home because I couldn’t sleep the room was bright and no coffee once awake. I planned to sleep in and rest.

    The location was perfect. The staff both coming and going were pleasant and helpful.

    Stayed in July 2024

  • Reviewed: July 28, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • 2 Full Beds Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Booking.com error and the room had ants

    Stayed in July 2024

  • Reviewed: July 7, 2024

    5.0
    The stay was good The staff was pretty much on point when it came to hospitality and needing to things that was necessar
    • Leisure trip
    • Family with young children
    • 2 Full Beds Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The swimming pool was very cloudy. Look like the chlorine level was way off that everything was OK.

    Everything

    Stayed in July 2024

  • Reviewed: July 6, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • 2 Full Beds Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No vending machines and no coffee. Breakfast is not very family friendly.

    Very clean, nice parking and friendly staff

    Stayed in July 2024

  • Reviewed: January 12, 2024

    5.0
    Fair
    • Leisure trip
    • Group
    • 2 Full Beds Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    no refrigerator or microwave in room

    No breakfast served

    Stayed in December 2023

  • Reviewed: August 31, 2023

    6.0
    You get what you paid for
    • Leisure trip
    • Family with young children
    • 2 Full Beds Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Old

    Free parking

    Stayed in August 2023

  • Reviewed: August 27, 2023

    6.0
    I'd stay again but I know to bring my own stuff 🤷🏽‍♀️
    • Leisure trip
    • Group
    • 2 Full Beds Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    I didn't like that most of the staff was rude. There was one gentleman who was very accommodating and outgoing and spoke every time he seen us. The fourth floor smelled and the ice machine didn't work and neither did the washer. I also didn't like that I had to get my own towels every single day, I also had to go buy garbage bags and take my own garbage out of my room every single day. My room was not clean there was peanuts all over my floor and safety pins stuck in the carpet, the coffee pot was filthy and the drawers of the stands were also dirty they definitely weren't cleaned from the previous people. We were there 5 days and the pool was closed the entire stay. It could be a pretty nice hotel if the management would take the time to train the staff in customer service and do the basic necessities of hotel management and day-to-day needs.

    I liked that it was close to the beach and boardwalk. It was also near stores and restaurants. Very accessible for my needs.

    Stayed in August 2023

  • Reviewed: August 10, 2023

    6.0
    Pleasant
    • Couple
    • 2 Full Beds Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Over priced for that service

    Location is good

    Stayed in August 2023

  • Reviewed: August 7, 2023

    5.0
    Fair
    • Business trip
    • Couple
    • King Bed Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Looks like all the doors were damaged in the same place right next to the lock. It makes me wonder if these are the result of prior break ins.

    Stayed in August 2023

  • Reviewed: July 25, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • 2 Full Beds Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Location was great and staff was friendly.

    Stayed in July 2023

  • Reviewed: July 18, 2023

    6.0
    Great location for a family that isn’t picky about every little thing.
    • Leisure trip
    • Family with young children
    • 2 Full Beds Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    -No breakfast as advertised. -Elevator is kind of sketchy -The TVs need updated and a tv channel list provided. -Still no housekeeping services during stay -Beds are hard and uncomfortable. -Only 3 pillows for a double bed - they are currently renovating I’d like to see it once it’s finished since it definitely has amazing potential.

    -The staff for the most part were great and accommodating. We ran into some unfortunate circumstances during our stay and the staff was great. -LOCATION! -20 mins from ocean city -15 mins from Atlantic City -40 mins from Wildwood Because of this we were able to take day trips to each beach which is great in my opinion. Most ppl just go to one beach and stay. We got to go to three beaches in 4 days.

    Stayed in July 2023

Showing 1 - 25

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