There is something wrong with the staff. No one smiles, no one says hi (back). Front desk experience unwelcoming, almost as if they're robots. Some serious yelling and swearing every evening at the backside of the building, with a lot of F words .. looked like staff taking a break... Not good

Just a regular BW at a good location for visiting Kingston. Everything clean and working fine

Stayed in May 2025

On the other hand, the room facing the pool was awful. There's no natural light because it's facing inside the building, and there's only one lamp in the room. It was oppressively dark. This room was also very humid because of the pool, despite us running the air conditioner all day/night. It was truly the worst room I've ever stayed in. Thankfully, they were able to move us, or we would have found another place to stay. They also have an arcade that they really should remove. Of the $20 we spent, we should have been refunded $11 because the machines simply didn't work. However, if you go to the front desk and ask for a refund, they give you a phone number to call. We called that number, and after a few calls and a few emails, we were told we would not receive a refund. I don't understand why the hotel would keep these machines because it looks bad for them, not the random vendor they're using to supply the machines. Alternatively, they should give refunds for broken machines rather than making their guests chase down an uncooperative vendor.

I would rate this place a 2 or a 8 depending on where in the hotel you're staying. The staff are fantastic. They are all really lovely and helpful. The location is good, and our room facing the river was nice and clean.

Stayed in April 2025

Place is worn and should be updated

Breakfast was OK - I've had better and worse. Room was pretty comfortable.

Stayed in April 2025

I was in a handicap accessible room, and assumed it would be a step in shower because that is how it was depicted in the photo online. However, there was a step in tub in my room. This made showering impossible.

Breakfast was fine. The location was convenient. We enjoyed the pool. The beds were very comfortable.

Stayed in April 2025

The shampoo, body wash ran out and were not filled. TV remote did not work. However, we asked and they fixed the remote. Game room machines or the tokens never worked.

Beds are quiet comfortable. And breakfast was ok too. Majorly hot breakfast is served.

Stayed in April 2025

The power was out at the hotel so I couldn’t check in till five. Wasn’t able too enjoy the pool but it wasn’t your staff. They were great

Stayed in April 2025

I was told there was a jacuzzi- there was none. Pool is kids play not for laps and no jacuzzi

Great for walking to most things.

Stayed in March 2025

Pool hours.

Kids like the layout and the swimming pool but was not open when we were there.

Stayed in January 2025

The breakfast

The amenities

Stayed in December 2024

Toilet seats were both up with something black plastic in toilet. Pubic hairs all over white sheet top pulled back. Pubic hair in sink and dead bug in soap dish. Pool guy threw chlorine powder into pool without measuring at 10:00. Dangerous to burn skin. Someone left heat on all night so 94 Degrees not safe. We couldn’t swim Sunday but he didn’t stop others. As if it was safe.

Location was great

Stayed in December 2024

Ceiling crown molding was in need of repair,as it was broken and unattached in places.

Friendly staff always improves a stay! Room was very clean.

Stayed in November 2024

The room was small. It was a long weekend and we needed a room last minute with no openings anywhere. My son passed away so we had to make arrangements. The price was astronomical for two nights.

The breakfast was great. Very good.

Stayed in October 2024

Our booking was confirmed but it was not showing up on hotel system. We had to wait for an hour with two overtired kids late in the night. Hotel staff was helpful and kept trying to get in touch with Booking.com but noone would respond. It took an hour for an agent to get hold of someone and then we got the last room available at the property as they were sold out for the night! What a horrible experience booking through this website!

Stayed in October 2024

Carpet

The hotel was fine for a stop along a long trip. I just do not like carpet in hotels otherwise everything was decent.

Stayed in September 2024

The room was very old and dark. Bathroom needs an upgrade. The light switch was like a timer, difficult to know how long it lasted. I was taking a shower and the light went off.

The room was big but, it has a fridge and linens were soft and clean. Towels were also soft.

Stayed in September 2024

Would like face clothes in the room and a cleaning every 3 days when staying longer term. I was there for 5 days and never had anyone through the room

The front desk was very helpful, especially James

Stayed in August 2024

Dark hallways, humid and hot AC right next to desk. Could not even sit there to work

Great staff, very helpful and friendly Breakfast was nice (only wish they offered better fruit choices)

Stayed in August 2024

The hotel has a restaurant that serves breakfast and dinner. The pool And gym were very Nice as well.

Stayed in August 2024

The WiFi never really worked - asked several times at the desk - was staying there 2 weeks had multiple reservations .. not really addressed not fixed properly , super slow connection could not zoom call or stream video. The room is only cleaned if you ask it to be which for the price of the rooms was a bit odd. The door keys barely worked had to get a new key almost everyday( annoying to have to go to desk each day - key was not near phone or electronic device) - I had 5 / 6 rooms at the property for our team - all reported these findings . If they were all addressed we will come back - rest if the hotel was good . One thing they couldn’t control is how loud people are at pool into the night hours, lots of screaming and splashing until 9 ish each night.

Big rooms , nice pool area , bed comfortable , decent food at restaurant , nice gym area , easy parking.

Stayed in July 2024

Rooms are dated. Pool and staff were good.

Stayed in August 2024

Noisy parking lot with what seemed like non-hotel guests hanging about.

Very comfortable bed and nicely appointed room.

Stayed in June 2024

The location is great for going out in downtown Kingston and for exploring the area. The room was clean and the staff was friendly. I would stay here again.

Stayed in July 2024

All was good

Good

Stayed in June 2024

We had 2 queen beds. The bathroom was very small though. It was hard to have 2 people in there. There was only one sink. You have to call them if you want your room cleaned by 11 am. If you just want a few items attended to, like emptying your garbage or additional toilet paper, you have to call downstairs or find the maid.

Breakfast was simple, cereals & some fresh fruits & some precooked hot items. They didn't replace items that ran out, which was disappointing. They did have a pool & work out center.

Stayed in May 2024