Our only complaint was our bedroom air conditioner was very loud and cycled in&out all night. The test was just so lovely!

Love the property, location, our King suite allowed us privacy as we traveled with an adult son for family event. He enjoyed the pullout couch. Wish the bathroom was shielded from the bedroom as is done at Hampton suites.

Stayed in May 2025

Didn't like room wasn't automatically clean everyday. I perfer a clean room every day I'm there.

I like the fresh smell and cleanliness of hotel.

Stayed in April 2025

My blanket has a fresh stain (you don’t want me to say what it was) on it so I don’t think they changed it from previous guest use.

The location, friendly staff, room setup/lay out was phenomenal.

Stayed in March 2025

Totally overpriced. In desperate need of a renovation. At least update the linens! Parking is an additional $20!

Close to where I needed to be the next morning.

Stayed in March 2025

It was noisy the fire alarm was pulled at 12: in the morning.

The suite was lovely and comfortable.

Stayed in March 2025

Breakfast was not good. Train going into town was not running

Nice pool good location

Stayed in February 2025

Nothing

Everything was great

Stayed in January 2025

N/a

The staff went above and beyond with their warm hospitality and willingness to help, making every interaction a pleasure!

Stayed in January 2025

The room couldn’t cool off despite dropping thermostat to 66 degrees. It made sleeping uncomfortable.

Staff was excellent, courteous and helpful.

Stayed in January 2025

No dinner available due to staffing first night and no breakfast next morning due to leak. I know beyond your control just inconvenient

Beautiful hotel in great location, unfortunately had a plumbing leak through ceiling to front desk during stay but staff worked very hard to keep guests safe and mess cleaned up.

Stayed in November 2024

Pool and hot tub closed to early and could not do late check out

Staff was great, breakfast was really decent, safe area, close to everything

Stayed in October 2024

Staff not as friendly. Some of them never smile in our presence.

The place was very clean and beautiful.

Stayed in October 2024

Since we had issues checking in they gave us free parking. I don’t understand why parking would be extra when you are already paying for the room.

There was a small glitch when checking in. We had to wait a few minutes until the system came back up. The desk lady and manager were very nice and apologized several times. When the system came back up they helped us right away. Very courteous and professional.

Stayed in September 2024

Nothing

Very clean and updated… Great value for the size and quality

Stayed in August 2024

Nothing I can think of

We liked the cleanliness, size of the room with the kitchen and the separate living room, and convenient location. Attentive staff and also the option to safely book a ride to the stadium via their partners.

Stayed in August 2024

The cleanliness. The dishwasher in the room was still full with dishes, clean but not emptied, the garbage disposal was broken, One of the curtains was broke and some areas of the room weren't dusted.

Location was close to the River Walk and nearby restaurants and city. Room nice and big

Stayed in August 2024

While the room was fairly clean, the overall facilities (like the hallways and lobby) were dirty and seemed like they hadn't been cleaned in a while.

The hotel provided complementary water.

Stayed in August 2024

Nothing

The property was clean and modernized

Stayed in August 2024

You will raise price of room in the future

Great

Stayed in August 2024

Smelled like fried food that lingered the whole time. My guess is a previous guest fried something on the stove. Not the best smell.

Spacious and comfortable beds

Stayed in July 2024

Everythingvwas great. No complaints

Everything was clean we had 5 people and 1 pet so we rented a suite and it was plenty of room for us. The staff was awesome. The breakfast was really good! We stay in Jacksonville overnight on our way to naples fla. I pack my tops with the hangers still on them and I bring then out and hang them in the closet even for just an overnight stay. I forgot to put my shirts back in my bag and didn't realize it until we got to our rental house in naples. So I called homewood and they found my shirts and shipped them overnight to me in naples. I was so thankful they went above and beyond to get me my clothes so I wouldn't have to stop by there on my way home. We will most definitely stay here again on next yesrs vacation!

Stayed in June 2024

Being renovated at 6am

Close to skywalk

Stayed in May 2024

breakfast was OK, but it was not refilled very often (fruits was over very early morning). Entrance from the street was confusing so all Uber drivers were confused, maybe need more signs in the street.

I liked the WIFI, very clean gym, swimming pool, other facilities, cleanliness, Location is very good, ambiance. Nice staff. Little bit old structure but clean.

Stayed in April 2024

The room was booked for 3 adults, 3 kids. There was no bedding for the pullout couch in the room. We had to ask. There were only 2 towels and washcloths for 2 people. The restaurant next door at Hilton garden Inn was awful. The food was not fresh. Not worth the money

Stayed in March 2024