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  5. Reviews of Extended Stay America Suites - Columbia - West - Interstate 126

Reviews of Extended Stay America Suites - Columbia - West - Interstate 126 This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

450 Gracern Rd., Columbia, MD 29210, United States

#84 of 91 hotels in Columbia

Guests' Choice

Review Score

Based on 152 hotel reviews

4.6

Score breakdown

  • Cleanliness

    5.4

  • Comfort

    5.4

  • Location

    6.1

  • Facilities

    5.0

  • Staff

    6.6

  • Value for money

    5.5

  • Free Wifi

    2.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: February 24, 2025

    6.0
    Disappointed
    • Business trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I didn't like the space in the front door, and the fact that you can't get your linen from the housekeepers. There is no elevator. Some of the plugs in the wall don't work. And the dryers don't work, and the fact that the front office knows this and still allows people to use them.

    I love the location i

    Stayed in February 2025

  • Reviewed: December 22, 2024

    4.0
    Do Better
    • Family with young children
    • Studio with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The fact that they sold my double bed room and gave me a single bed room for me and my son.

    The location to my event.

    Stayed in November 2024

  • Reviewed: December 1, 2024

    5.0
    If I could get a refund that would be great, would not recommend this place at all.
    • With a pet
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The bathroom was not even decent, stains were on the comforter and the floor was not clean.

    The clerk was nice.

    Stayed in November 2024

  • Reviewed: September 11, 2024

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night

    Smoke smell and internet. There was no staff at the front desk after 10PM. They apparently left at 9PM.

    Room was supposed to be a non smoking room. the room had a bad smoke smell the whole night.

    Stayed in August 2024

  • Reviewed: September 9, 2024

    4.0
    Not what I expected
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The location, the furniture etc.

    It has restaurants in the area

    Stayed in September 2024

  • Reviewed: July 22, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Dirty, knats, dresser drawers would not close properly and most lights didn't work

    Location

    Stayed in July 2024

  • Reviewed: March 23, 2024

    6.0
    It was a nice room for the money i would stay again.
    • Leisure trip
    • Family with young children
    • Studio with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I didnt like the multitude of guys wondering around. A few approached me while i was doing laundry. Very uncomfortable experience. Obviously we use the facility at our own leisure but maybe security just in case for the women.

    I liked the cozy room and how accessible thing’s were.

    Stayed in March 2024

  • Reviewed: March 7, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    It was advertised as a non smoking room but when we go to the room it stink like smoke. There was cigarette butts beside the bed. It was barely clean.

    Stayed in March 2024

  • Reviewed: February 9, 2024

    4.0
    Please improve this place .
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    Everything, staff was OK

    Their was infestation, cigarettes outside everywhere, walls are dirty , fridge had ice all around , did not feel safe at night people being mysterious at 3am

    Stayed in February 2024

  • Reviewed: November 25, 2023

    4.0
    it was ok for a place to stay overnight, but i won't be back there again.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    i did not like that the room had a bad smell to it. there were spider webs all around the room, that had been there quite a while. the bathroom vent was clogged with brown dust. there is no hairdryer. there is no ice maker except for ice trays in the freezer. there is no elevator. we were on the third floor with my 79 year old dad. i was not aware that there wasn't an elevator until we checked in.

    i like that the bed and pillows were comfortable, and the wifi was good.

    Stayed in November 2023

  • Reviewed: July 27, 2023

    6.0
    Pleasant
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The first room had a leek somewhere. Feel like they need remodeling

    Customer service excellent

    Stayed in June 2023

  • Reviewed: July 3, 2023

    4.0
    Disappointing
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Roaches and house keeping wasn't daily

    Bed was comfortable

    Stayed in June 2023

  • Reviewed: April 29, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights

    rooms outdated, furniture worn carpet looked worn

    Stayed in March 2023

  • Reviewed: November 30, 2022

    4.0
    the tub wasnt clean , it had black spots all over it ..
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    the bathroom

    Stayed in November 2022

  • Reviewed: November 28, 2022

    6.0
    Friendly staff, fair price and conveniently next to the interstate.
    • Leisure trip
    • Group
    • Studio with Two Double Beds - Non-Smoking
    • Stayed 1 night

    Rooms a bit dark and lacking in natural light.

    Price was very fair

    Stayed in October 2022

  • Reviewed: October 9, 2022

    6.0
    The lady (DELLA)on the day of our check in. She very polite and helpful. The room she gave us smells good. As soon as we
    • Business trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    The LAZY front desk ladies. I asked for a mop & dustpan one lady immediately ansered NO. so I said no wonder our room is filty. thats why i bought a broom already and i am just asking for a dustpan and a mop bc i saw a guy earlier carrying them. Then the other lady said hold on let me see. not even a minute later she said, we have this he showed me a swifter looks like. and i took it and politely said thank you.

    kitchen and the front desk “DELLA” only Della. shes very polite and helpful the rest in the front desk are LAZY

    Stayed in October 2022

  • Reviewed: October 1, 2022

    5.0
    It was like a horror movie late at night
    • Leisure trip
    • Family with young children
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Dead cocker roach near the bed, big spider in tub, dresser was dusty, wasn’t sure if bed sheets were changed. I was scared about what would crawl on us. But we fell asleep, so tired, beds are comfortable. If staff do a double check, wipe down with Lysol wipes, sweep, vacuum, spray, it would be fine, so bring your own cleaning supplies, so you feel comfortable. Wipe down remote, door handles etc.

    Price, washing machine, staff was nice, it’s like a little apt

    Stayed in September 2022

  • Reviewed: October 1, 2022

    5.0
    Could be much better
    • Leisure trip
    • Family with young children
    • Studio with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Needs manteinance urgently It is deteriorated

    Breakfast. Silence at night

    Stayed in September 2022

  • Reviewed: August 18, 2022

    5.0
    Fair
    • Leisure trip
    • Group
    • Studio with Two Double Beds - Non-Smoking
    • Stayed 1 night

    Water leaking from bathroom ceiling during the night.

    Stayed in August 2022

  • Reviewed: April 18, 2025

    1.0
    Roach headquarters
    • Family with young children
    • Studio with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Roaches everywhere, having to leave our belongings in our car just out of fear of getting infested! Walking into our room just to see red ink splattered all over the floor. No seats for the table, the kitchen sink was pulled away from the wall. And the noise is crazy loud!

    Nothing but the price. The pictures are VERY deceiving!

    Stayed in April 2025

  • Reviewed: April 17, 2025

    3.0
    I'll never use that hotel chain again.
    • Business trip
    • Solo traveler
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night

    Insects in room. No hair dryer. No wake up call. Average cleanliness.

    Stayed in April 2025

  • Reviewed: April 15, 2025

    1.0
    Checked right back out.
    • Leisure trip
    • Family with young children
    • Studio with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Looked like run down apartments. Once we seen our room, covered in stains, didn’t look like the pictures, there were bugs, holes in the walls, and we immediately checked right back out. The girl at the desk didn’t even question it.

    Stayed in April 2025

  • Reviewed: April 6, 2025

    3.0
    Visit family
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room smell like cigarettes. The bathroom was not clean. The carpet need to be replaced. The stove top was disgusting.

    Stayed in April 2025

  • Reviewed: January 12, 2025

    2.0
    Like I let my family know, this was sadly the worst experience in a hotel that I’ve had to date.
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The heater didn’t work on a below freezing night with a door that had multiple cracks in the seals.

    I had a place to sleep.

    Stayed in January 2025

Showing 1 - 25

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