Reviews of Birch Hill Suites - South Bend This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
52825 Indiana Route 933 North, South Bend, IN 46637, United States
#45 of 46 hotels in South Bend
Guests' ChoiceReview Score
Based on 98 hotel reviews
3.1Score breakdown
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Cleanliness
4.5
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Comfort
4.1
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Location
5.9
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Facilities
3.9
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Staff
5.2
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Value for money
4.7
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Free Wifi
6.0
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Reviewed: April 26, 2024
Douglas
United States1 review3.0“Disappointing”- • Leisure trip
- • Solo traveler
- • Queen Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Just about everything
What Breakfast?
Stayed in April 2024
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Reviewed: December 15, 2023
Hayes
United States1 review2.0“SMH”- • Leisure trip
- • Group
- • Queen Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The staff… rude distasteful people
It looked nice
Stayed in November 2023
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Reviewed: November 15, 2023
Money
United States1 review2.0“Nothing to say I’m done”- • Leisure trip
- • Family with young children
- • Efficiency Queen Room with Two Queen Beds - Accessible/Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
I liked getting rest and bathroom and microwave was terrible
Nothing just the staff and location and place to sleep
Stayed in November 2023
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Reviewed: September 24, 2023
Melissa
United States4 Reviews4.0“Good location but that's about it”- • Leisure trip
- • Family with young children
- • Efficiency Queen Room with Two Queen Beds - Accessible/Non-Smoking
- • Stayed 1 night
This was a 1 night stay for us due to a my sister's wedding. The room was missing the bedding on 1 of the beds- they said they would bring it up while we were gone but when we came back it was still missing. We came back from the wedding reception late that night & we were too tired to wait for someone to bring them. The window didn't close so we could hear the people hanging out at the side entrance & the shower rod was broken so the shower curtain dangled.
The staff was friendly & helpful for the most part.
Stayed in September 2023
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Reviewed: July 20, 2023
Daniel
United States2 Reviews3.0Poor- • Leisure trip
- • Family with young children
- • Queen Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Hot water was off the entire stay Room smelled like cleaning supplies Just all bad Tv channel didn't work
Nothing really
Stayed in July 2023
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Reviewed: July 17, 2023
John
United States1 review3.0Poor- • Leisure trip
- • Solo traveler
- • Queen Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Cleanliness
It's like staying in a slum, the website lies. Hallways smell like dog and piss, disgusting
Stayed in July 2023
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Reviewed: July 15, 2023
Lawrence
United States1 review3.0“The room kept me out of the rain.”- • Leisure trip
- • Solo traveler
- • Queen Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Ice maker doesn't work. Dishwasher doesn't work. No chairs in the room. Light over the cooktop is broken.
There is no breakfast.
Stayed in July 2023
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Reviewed: July 4, 2023
Scott
United States3 Reviews4.0Disappointing- • Leisure trip
- • Family with young children
- • Queen Room - Non-Smoking
- • Stayed 12 nights
- • Submitted from a mobile device
Location in area
Stayed in June 2023
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Reviewed: February 16, 2023
Jenkins
United States1 review4.0“I will never go there again because there room are not good and they need to renew all them room”- • Leisure trip
- • Solo traveler
- • Queen Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
it wasn’t comfortable and I had to get a different room because the first room was dirty and the first room wasn’t never clean or looked at and someone said they don’t know why they keep putting people in the room and the second room was dirty a bit and the bed wasn’t comfortable and it heard and they didn’t do good at all with there job as house keeping
the location
Stayed in February 2023
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Reviewed: November 7, 2022
Neil
United States1 review2.0Very Poor- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Dirty, Smoke alarm going off at 1:45am
Stayed in November 2022
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Reviewed: October 31, 2022
Samantha
United States2 Reviews4.0Disappointing- • Leisure trip
- • Family with young children
- • Queen Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
only 1 pillow per bed faucet sink in kitchen broke door heavy half broke
Stayed in October 2022
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Reviewed: June 27, 2022
Mark
United States5 Reviews3.0“Reservation was not honored. We ended up staying somewhere else. Refund please.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The desk person was very rude. We tried to check in around 6:30 PM and she said the room wouldn't be available for another 2 and a half hours. It was supposed to be ready at 3 PM. I was traveling with my elderly father and we had been on the road for over 12 hours at that point. I wish they would have called or sent a message earlier in the day since they clearly knew they didn't have a room ready as promised. We would like to not be charged for this reservation since they messed up and we had to make accommodations elsewhere.
It was in a good location
Stayed in June 2022
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Reviewed: April 30, 2025
Peter
United States5 Reviews5.0“Under renovation, potential to be quite nice, but not ready for guests yet.”- • Leisure trip
- • Solo traveler
- • Efficiency Queen Room - Accessible/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
They are not ready yet. Room had a broken cabinet door, broken light switch that also turned on at night when I was sleeping because it was motion-activated, remote control fixed with electrical tape, dirty walls, dirty tub, ruffled sheets and pillows, dirty sheets, dirty windows, dirty bathroom mirror, damaged bathroom door, seat that did not fit the toilet, rusted drain in the tub, elevator with broken tiles that smelled like beer, drawer with water damage, and internet that did not work with my device, and non-working phone in the room.
Front desk manager was very helpful and friendly. I can also see they are in the midst of a renovation, so I expect them to get better.
Stayed in April 2025
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Reviewed: August 28, 2024
Mohammad
United States3 Reviews1.0“Worst hotel I ever booked and good never stayed”- • Business trip
- • Solo traveler
- • Queen Room - Non-Smoking
- • Stayed 1 night
Worst hotel I ever booked and good never stayed. Paid by CC on Aug 2024, but when I got to my room it was dirty as hell plus extreme Marviana smell. So, I told them to give me another room, for that clerk said non other available. I told him to reverse the charge I can't stay, he said he doesn't have the authority, but tomorrow manager will do that. It's more than 3 weeks no charge back or call, called them more than 10 times, each time they say manager will call back and you'll get your money back in 3 days, but till today Aug 28th 2024 nothing happened.
Nothing
Stayed in August 2024
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Reviewed: July 29, 2024
Tonya
United States12 Reviews1 helpful vote1.0Very Poor- • Leisure trip
- • Couple
- • Efficiency Queen Room with Two Queen Beds - Accessible/Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing they called at 315 pm while we were on our way to check in and informed me they had no room for us and it didn’t matter that we booked through booking 2 wks prior to check it! Very bad customer service
Stayed in July 2024
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Reviewed: July 29, 2024
Jessica
United States2 Reviews1.0Very Poor- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
This was terrible stay was outside smoking and laughing and we had to wait 10mins till we got helped. There were all types of people hanging outside it smelled like smoke I didn't even stay I walked inside and turned back around its is gross
Nothing
Stayed in July 2024
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Reviewed: June 13, 2024
Michael
United States1 review1.0- • Couple
- • Queen Room - Non-Smoking
- • Stayed 12 nights
- • Submitted from a mobile device
This review is hidden because it doesn't meet our guidelines.
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Reviewed: April 20, 2024
Adam
United States7 Reviews1.0Very Poor- • Leisure trip
- • Family with young children
- • Queen Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Rude staff dirty
Stayed in March 2024
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Reviewed: December 9, 2023
Ryan
United States1 review1.0“How do you run a business with no one to check in and get a room..”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 7 nights
- • Submitted from a mobile device
No person was ever at check in..NEVER USED ANT ROOM ..NO ONE EVER AT DESK..NUMBER TOLD TO CALL WENT TO DESK BEHIND CLOSED DOOR...complete waste..I will sue if I get charged any fees...
Stayed in December 2023
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Reviewed: October 28, 2023
Qiana
United States1 review1.0“Please close this place of business and stop being money hungry”- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Everything, no towels no staff, housekeepers sneak in your home. Doors not secured.
I didn’t like any about this trash hotel
Stayed in October 2023
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Reviewed: October 2, 2023
Sharon
United States1 review5.0Fair- • Couple
- • Efficiency Queen Room - Accessible/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
It was very ghetto, the floors were dirty, the people looked crazy.
The hot plate
Stayed in October 2023
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Reviewed: October 2, 2023
Jeff
United States1 review5.0Fair- • Leisure trip
- • Solo traveler
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
It was dirty, and the place looks rundown. The room I was in.
Stayed in September 2023
-
Reviewed: September 28, 2023
Lori
United States7 Reviews8.0Very Good- • Leisure trip
- • Solo traveler
- • Queen Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
I didn't like that I couldn't smoke in my room I had to go outside but at least it was nice out and that is the case with all motels and hotels in Indiana so it was okay
It was affordable convenient and the staff was friendly
Stayed in August 2023
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Reviewed: September 23, 2023
Angie
United States1 review10Exceptional- • Couple
- • Queen Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Okay
Stayed in September 2023
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