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  5. Reviews of Extended Stay America Suites - Houston - Westchase - Richmond

Reviews of Extended Stay America Suites - Houston - Westchase - Richmond This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

3200 West Sam Houston Parkway, Westchase, Houston, TX 77042, United States

#394 of 438 hotels in Houston

Guests' Choice

Review Score

Based on 146 hotel reviews

6.1

Score breakdown

  • Cleanliness

    6.7

  • Comfort

    6.9

  • Location

    7.3

  • Facilities

    6.6

  • Staff

    8.1

  • Value for money

    6.9

  • Free Wifi

    8.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: January 23, 2025

    5.0
    Ok
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Temps were very low and the bed only had a sheet and very thin blanket. The bed was not sturdy and only had 3 pillows. The halls smelled like smoke even though our room was non smoking.

    Stayed in January 2025

  • Reviewed: July 9, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    🪳🪳🪳🪳🪳🪳

    It was comfortable but had roaches that's a deal breaker for me

    Stayed in July 2024

  • Reviewed: March 17, 2024

    7.0
    Great place in a poor place
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The location

    Staff really worked with us and was patient and understanding.

    Stayed in March 2024

  • Reviewed: May 25, 2023

    7.0
    My stay was actually good the staff was very kind respectful caring
    • Leisure trip
    • Solo traveler
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The cleaning can be better

    The breakfast ok but the location is very good it around of shopping area which is a plus

    Stayed in May 2023

  • Reviewed: May 20, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    I like the kitchen the quietless the area the staff is very respectful helpful

    Stayed in May 2023

  • Reviewed: May 10, 2025

    10
    limit your access to outside WiFi acceptance if the person who rented the location did not ask for it with out id
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    to much chatter and the WiFi that I didn't order

    enjoy your special

    Stayed in May 2025

  • Reviewed: April 16, 2025

    1.0
    Horrible, no customer service and dirty!!
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room was dirty, bathroom had wet towels and dirty counters. I spoke to the manager and she advised she had walked that room and did not see anything dirty. Well I stayed I. The dirty room excise it was late and I was exhausted couldn’t drive home, I was trying to be safe. Front office person had her kids I. The front lobby laid out and some playing and running

    Stayed in March 2025

  • Reviewed: March 13, 2025

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    No microwave or dishes in room.

    Price and location

    Stayed in March 2025

  • Reviewed: March 9, 2025

    1.0
    Overall uncomfortable.
    • Leisure trip
    • Family with young children
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I was first moved into a room that had roaches then moved to another room that also had roaches, to be honest the whole place need insect inspection because the amount of roaches i had to kill is unbelievable. And it made my stay uncomfortable

    The staff were great

    Stayed in March 2025

  • Reviewed: February 2, 2025

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There is only one small tube of shampoo for two people in the room. There is a stove, but it is impossible to cook something. There were no plates, glasses, or pots to cook anything. It says on the website that a coffee maker is available in the room, but there was nothing. even the microwaves. When the receptionist was asked if it was possible to take it, he said that it was impossible. they don't have it available. Dirty bed linen. The lock in the room did not read the card. I only opened it on the 9th attempt.There were cockroaches in the room

    Big room and refrigerator.

    Stayed in January 2025

  • Reviewed: January 7, 2025

    2.0
    I won’t be going back there ever.
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It was run down, trashy and stank

    The staff were friendly

    Stayed in January 2025

  • Reviewed: November 18, 2024

    1.0
    Trash can, Dumpster location
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Roaches, can never find staff, house cleaning only came once and it’s because I asked multiple times. Hallways stink

    I felt somewhat comfy

    Stayed in November 2024

  • Reviewed: October 7, 2024

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was infested with roaches

    Stayed in October 2024

  • Reviewed: August 24, 2024

    10
    I enjoyed my stay and i will be back
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I like the employees and the surrounding area

    The employees were friendly and the facility was very clean.

    Stayed in August 2024

  • Reviewed: August 9, 2024

    1.0
    If only they trained the roaches to work as security
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 4 nights

    I didn't like the roach infestation that was apparent as soon as I entered the room. I didn't like the 2 roaches that somehow found their way onto my chest within the first 5 minutes of me being in bed. I didn't like the way staff was rarely present at the front desk, especially at night. I didn't like the way staff would allow for the front door to be propped open at night to allow people to bypass using a card key to enter. Lastly, I didn't like that I wouldn't have been surprised if the hotel had gotten raided at any moment for drug and/or human trafficking.

    Stayed in August 2024

  • Reviewed: July 25, 2024

    3.0
    Paid a lot for a little.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    This was during the hurricane power outage so it may be better other times, but the parking lot defined sketchy. The common areas were not clean. And there were small bugs everywhere. And the price was far higher than normal.

    They did make the most of the space when all of Houston was looking for air conditioned rooms. And the staff were very helpful and accommodating.

    Stayed in July 2024

  • Reviewed: July 19, 2024

    1.0
    Even though it was just 1 night, it was horrible
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    EVERYTHING

    There were people all over the place all the time, roaches, the floors were super slippery i almost fell, can't even walk inside. insects everywhere. I got there after 5 hours driving and asked the attendant to let me used a bathroom and she said there were no public bathrooms, i had to wait until i got my room to use the one in the room.

    Stayed in July 2024

  • Reviewed: July 3, 2024

    1.0
    TRASH!!!! Never
    • Business trip
    • Solo traveler
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    ROACH

    Nothing

    Stayed in June 2024

  • Reviewed: June 22, 2024

    10
    Exceptional
    • Business trip
    • Family with young children
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Ok

    Ok

    Stayed in May 2024

  • Reviewed: June 8, 2024

    8.0
    It’s been bitter sweat
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It’s so hot, but there’s no pool to cool off

    The price

    Stayed in June 2024

  • Reviewed: June 7, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    During my stay the elevator was down so we had to carry all of our luggage upstairs.

    The location is amazing and clean. Its right next to the beltway and surrounded by a ton of great restaurants and clubs.

    Stayed in May 2024

  • Reviewed: May 20, 2024

    3.0
    Will never go back
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The people staying there were different. Roaches in room. No microwave as stated on the amenities. Also I paid for an extra day because our power came back and I couldn’t get my any money back. They had time to clean and let someone else stay there

    Not much. Staff

    Stayed in May 2024

  • Reviewed: March 25, 2024

    1.0
    It was not a good place to stay , the building need to be closed down .
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    When you walk in it smelled like weed. People were hanging outside , I didn’t feel safe . The bathroom had roaches and the ceiling looked like it had mildew . I had to get a refund and get away from that place .

    The only thing ok about the property was the guy at the front desk .

    Stayed in March 2024

  • Reviewed: March 13, 2024

    1.0
    Very Poor
    • Leisure trip
    • Solo traveler
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I never got my room

    Stayed in March 2024

Showing 1 - 25

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