3200 West Sam Houston Parkway, Westchase, Houston, TX 77042, United States
#394 of 438 hotels in Houston
Guests' ChoiceBased on 146 hotel reviews
6.1Cleanliness
6.7
Comfort
6.9
Location
7.3
Facilities
6.6
Staff
8.1
Value for money
6.9
Free Wifi
8.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: January 23, 2025
Kyra
United StatesTemps were very low and the bed only had a sheet and very thin blanket. The bed was not sturdy and only had 3 pillows. The halls smelled like smoke even though our room was non smoking.
Stayed in January 2025
Reviewed: July 9, 2024
Dwight
United States🪳🪳🪳🪳🪳🪳
It was comfortable but had roaches that's a deal breaker for me
Stayed in July 2024
Reviewed: March 17, 2024
Stiel
United StatesThe location
Staff really worked with us and was patient and understanding.
Stayed in March 2024
Reviewed: May 25, 2023
Jermaine
United StatesThe cleaning can be better
The breakfast ok but the location is very good it around of shopping area which is a plus
Stayed in May 2023
Reviewed: May 20, 2023
Jermaine
United StatesNothing
I like the kitchen the quietless the area the staff is very respectful helpful
Stayed in May 2023
Reviewed: May 10, 2025
Cassey
United Statesto much chatter and the WiFi that I didn't order
enjoy your special
Stayed in May 2025
Reviewed: April 16, 2025
Ivette
United StatesRoom was dirty, bathroom had wet towels and dirty counters. I spoke to the manager and she advised she had walked that room and did not see anything dirty. Well I stayed I. The dirty room excise it was late and I was exhausted couldn’t drive home, I was trying to be safe. Front office person had her kids I. The front lobby laid out and some playing and running
Stayed in March 2025
Reviewed: March 13, 2025
Ashley
United StatesNo microwave or dishes in room.
Price and location
Stayed in March 2025
Reviewed: March 9, 2025
Jassim
United StatesI was first moved into a room that had roaches then moved to another room that also had roaches, to be honest the whole place need insect inspection because the amount of roaches i had to kill is unbelievable. And it made my stay uncomfortable
The staff were great
Stayed in March 2025
Reviewed: February 2, 2025
Людмила
United StatesThere is only one small tube of shampoo for two people in the room. There is a stove, but it is impossible to cook something. There were no plates, glasses, or pots to cook anything. It says on the website that a coffee maker is available in the room, but there was nothing. even the microwaves. When the receptionist was asked if it was possible to take it, he said that it was impossible. they don't have it available. Dirty bed linen. The lock in the room did not read the card. I only opened it on the 9th attempt.There were cockroaches in the room
Big room and refrigerator.
Stayed in January 2025
Reviewed: January 7, 2025
Tim
United StatesIt was run down, trashy and stank
The staff were friendly
Stayed in January 2025
Reviewed: November 18, 2024
Ronesha
United StatesRoaches, can never find staff, house cleaning only came once and it’s because I asked multiple times. Hallways stink
I felt somewhat comfy
Stayed in November 2024
Reviewed: October 7, 2024
White
United StatesThe room was infested with roaches
Stayed in October 2024
Reviewed: August 24, 2024
Alneisha
United StatesI like the employees and the surrounding area
The employees were friendly and the facility was very clean.
Stayed in August 2024
Reviewed: August 9, 2024
Antoine
United StatesI didn't like the roach infestation that was apparent as soon as I entered the room. I didn't like the 2 roaches that somehow found their way onto my chest within the first 5 minutes of me being in bed. I didn't like the way staff was rarely present at the front desk, especially at night. I didn't like the way staff would allow for the front door to be propped open at night to allow people to bypass using a card key to enter. Lastly, I didn't like that I wouldn't have been surprised if the hotel had gotten raided at any moment for drug and/or human trafficking.
Stayed in August 2024
Reviewed: July 25, 2024
Lee
United StatesThis was during the hurricane power outage so it may be better other times, but the parking lot defined sketchy. The common areas were not clean. And there were small bugs everywhere. And the price was far higher than normal.
They did make the most of the space when all of Houston was looking for air conditioned rooms. And the staff were very helpful and accommodating.
Stayed in July 2024
Reviewed: July 19, 2024
Ruth
United StatesEVERYTHING
There were people all over the place all the time, roaches, the floors were super slippery i almost fell, can't even walk inside. insects everywhere. I got there after 5 hours driving and asked the attendant to let me used a bathroom and she said there were no public bathrooms, i had to wait until i got my room to use the one in the room.
Stayed in July 2024
Reviewed: July 3, 2024
Tommy
United StatesROACH
Nothing
Stayed in June 2024
Reviewed: June 22, 2024
Dwight
United StatesOk
Ok
Stayed in May 2024
Reviewed: June 8, 2024
Williams
United StatesIt’s so hot, but there’s no pool to cool off
The price
Stayed in June 2024
Reviewed: June 7, 2024
Çayĺa
United StatesDuring my stay the elevator was down so we had to carry all of our luggage upstairs.
The location is amazing and clean. Its right next to the beltway and surrounded by a ton of great restaurants and clubs.
Stayed in May 2024
Reviewed: May 20, 2024
Mary
United StatesThe people staying there were different. Roaches in room. No microwave as stated on the amenities. Also I paid for an extra day because our power came back and I couldn’t get my any money back. They had time to clean and let someone else stay there
Not much. Staff
Stayed in May 2024
Reviewed: March 25, 2024
Janana
United StatesWhen you walk in it smelled like weed. People were hanging outside , I didn’t feel safe . The bathroom had roaches and the ceiling looked like it had mildew . I had to get a refund and get away from that place .
The only thing ok about the property was the guy at the front desk .
Stayed in March 2024
Reviewed: March 13, 2024
Manuel
United StatesI never got my room
Stayed in March 2024
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