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  5. Reviews of Hyatt Regency Hill Country Resort & Spa

Reviews of Hyatt Regency Hill Country Resort & Spa This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

9800 Hyatt Resort Drive, San Antonio, TX 78251, United States

#62 of 320 hotels in San Antonio

Guests' Choice

Review Score

Based on 232 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.3

  • Location

    9.3

  • Facilities

    9.0

  • Staff

    9.2

  • Value for money

    8.0

  • Free Wifi

    8.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: January 27, 2025

    10
    Excellent
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bar closed early

    It was beautiful

    Stayed in December 2024

  • Reviewed: December 30, 2024

    10
    It was very nice, calm, and a beautiful place
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    It was amazing! Lots to do, it was beautiful very homie, will definitely stay there again

    Stayed in December 2024

  • Reviewed: December 14, 2024

    10
    Would definitely go back
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Everything

    Stayed in November 2024

  • Reviewed: November 25, 2024

    10
    Wonderful place to vacation!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Accessible Shower
    • Stayed 2 nights
    • Submitted from a mobile device

    The layout is a bit confusing

    It looked new

    Stayed in October 2024

  • Reviewed: October 20, 2024

    10
    Amazing
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Accessible Shower
    • Stayed 1 night
    • Submitted from a mobile device

    There was no seating areas near the game room. Perhaps a couple of tables or benches on or near the walk way by the game room would be great. My son went inside to play games and I opted to wait outside for him. The only bench was too far away from him near the bar by the pool. In think a couple of outside tables and /or a bench or two would be awesome near the game room for parents.

    Beautiful place.

    Stayed in October 2024

  • Reviewed: October 14, 2024

    10
    We had the best time!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing!

    Everything!

    Stayed in August 2024

  • Reviewed: September 9, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Patio
    • Stayed 2 nights
    • Submitted from a mobile device

    See above

    The resort was great. The only complaints we had were hard pillows and some of the food was pricey for what you were getting. Also, we kind of thought the resort could invest in a better screen for the movie. It was quit small for the size of the cwatching area.

    Stayed in September 2024

  • Reviewed: August 14, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Patio
    • Stayed 3 nights
    • Submitted from a mobile device

    The property is being renovated which is good as it needs a little updating. Last River is amazing but had a lot of leaves and debris in it. Limited food options.

    Stayed in August 2024

  • Reviewed: August 6, 2024

    10
    Can’t wait to plan a staycation here!
    • Business trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing!

    LOVED the grounds with all the trees. My kids loved the lazy river.

    Stayed in August 2024

  • Reviewed: August 4, 2024

    9.0
    Perfect for the family. Very thoughtful details to activities and amenities.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 4 nights

    Only stayed 4 nights. Wish i could offer my kids and wife more days there

    Loved the family atmosphere and beautifully kept grounds and facilities.

    Stayed in August 2024

  • Reviewed: July 28, 2024

    10
    Exceptional Resort
    • Leisure trip
    • Couple
    • King Room with Patio
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    The location is perfect for a weekend of R&R, quiet and peaceful with all the amenities!

    Stayed in July 2024

  • Reviewed: July 28, 2024

    10
    very home feel
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    wish rooms had microwaves

    staff was very helpful and welcoming

    Stayed in July 2024

  • Reviewed: July 26, 2024

    10
    Very nice staff.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Water in lazy river and pool were TOO cold in July.

    Beautiful

    Stayed in July 2024

  • Reviewed: July 26, 2024

    10
    A great place to stay to spend a weekend in SA!
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Location, stuff, overall very beautiful resort

    Stayed in July 2024

  • Reviewed: July 23, 2024

    10
    Enjoyed our stay but AC did not cool well at night.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Lack of elevators

    Nice country setting

    Stayed in July 2024

  • Reviewed: July 15, 2024

    10
    This is where I am going to be staying whenever I come to SA
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    I didn't get to stay more than one night. Now that I know it is there though...

    This was spur of the moment. We were going to Six Flags but because of the rain decided to stay overnight and go the next day. We picked your resort because it was close enough but had a lot of things to keep us all occupied. I loved that it had a lazy river and hike trails and a spa and multiple restaurants and etc. and even though it was within the city it didn't feel like it. I loved that the staff was so friendly. Even the housekeeping staff smiled at me and said hi. I liked the security and that not just anyone could get on property.

    Stayed in July 2024

  • Reviewed: July 2, 2024

    8.0
    Lovely hotel with the feeling of being in Texas
    • Leisure trip
    • Couple
    • King Room with Balcony
    • Stayed 3 nights

    The driving range was not available during our stay and the reception area was being refurbished. A couple of the restaurants/ bars etc also seemed to be closed. Spa treatments are prohibitively expensive. Also, this seems to be a hotel with a lot of conference events, so maybe not everyone's cup of tea for a holiday

    We loved the room decoration that had a real Texan theme and felt very cosy with comfortable beds. All the breakfast dishes were delicious and worth splashing out for. We also loved the pool area, the lazy river and the fact that there was an adult pool area as well. The slide was also great fun!

    Stayed in May 2024

  • Reviewed: June 28, 2024

    10
    Perfect for a short vacation without having to travel far from home.
    • Leisure trip
    • Family with young children
    • King Room with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    The food options inside, it needs more variety

    The family friendly environment, and the lazy river pool is the best part about this resort.

    Stayed in June 2024

  • Reviewed: June 25, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Overpriced food and drinks. Room was hot and AC is controlled

    It is a wonderful place. Lazy river, pool and a water slide. Nice size rooms and beautiful grounds

    Stayed in June 2024

  • Reviewed: June 24, 2024

    10
    Relaxing
    • Leisure trip
    • Family with young children
    • Hill Country Suite with Balcony
    • Stayed 3 nights
    • Submitted from a mobile device

    Pool/family activities;buffet

    Stayed in June 2024

  • Reviewed: June 13, 2024

    10
    We had a great stay and would come again for sure!
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The service at Charlie’s Long Bar was slow and poor for lunch. Had to go up to the bar to request someone come to our table after waiting awhile when we got there. It was like they didn’t know we were there or that they saw us, and they told us to pick a table to sit at. Then they forgot about us. No napkins or silverware provided until we requested them. We did not get everything with our order that the menu said was included. When I went back up to the bar to tell them what happened, we only got some of what we were supposed to get. The staff was pleasant enough, just didn’t do their job well.

    The lazy river. The pool. Friendly staff. The surroundings. The buffet and food at the Springhouse Cafe. The bicycles for kids. The smores.

    Stayed in June 2024

  • Reviewed: May 31, 2024

    9.0
    A great place to bring a family with children or for a multi-generational getaway, but plan ahead!
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 4 nights

    I was very excited to see that there was a Starbuck's location but I was very disappointed when the espresso machine didn't work, and the alternative drink that I wanted was unavailable because there was no syrup. It seemed like everything that I asked for wasn't available. Then I got a bill for a drink that I didn't even like and the cost was twice that of a regular Starbucks. And I was never sure when I needed cash or a card and when I could put something on a room charge. Who carries cash to go out to the pool? I felt like the breakfast tacos and coffee should have been complimentary (within reason) during a holiday stay. Minor inconveniences, but they did take away from a "10" rating. It was also very hard to get a reservation for the Spa. It was booked up long before our stay.

    I liked the newly remodeled rooms with the LVP flooring- MUCH better than carpet! The room felt very clean and fresh. All of the staff that we interacted with were extremely friendly and polite. And the maid service was exceptional. The food in Springhouse was great and the wait staff was very accommodating to our 9 month old granddaughter, even when she made a mess. And I liked that there were multiple pools, including an "Adults-only" pool and the "swim-up" bar on the Lazy River. Very nice! My husband and SIL played golf and the course and Pro Shop were wonderful! They had a great experience.

    Stayed in May 2024

  • Reviewed: April 14, 2024

    10
    Exceptional customer service and experience!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    Excellent customer service

    Stayed in April 2024

  • Reviewed: April 12, 2024

    10
    Exceptional
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds and Balcony
    • Stayed 2 nights

    The hotel staff was amazing and the hotel was clean. The entire facility is kid friendly and my kids loved it.

    Stayed in April 2024

Showing 1 - 25

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