9800 Hyatt Resort Drive, San Antonio, TX 78251, United States
#62 of 320 hotels in San Antonio
Guests' ChoiceBased on 232 hotel reviews
8.8Cleanliness
9.2
Comfort
9.3
Location
9.3
Facilities
9.0
Staff
9.2
Value for money
8.0
Free Wifi
8.1
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End of dialog contentReviewed: January 27, 2025
Caroline
KenyaBar closed early
It was beautiful
Stayed in December 2024
Reviewed: December 30, 2024
Susie
United StatesIt was amazing! Lots to do, it was beautiful very homie, will definitely stay there again
Stayed in December 2024
Reviewed: December 14, 2024
Pedro
United StatesNothing
Everything
Stayed in November 2024
Reviewed: November 25, 2024
Gabriela
MexicoThe layout is a bit confusing
It looked new
Stayed in October 2024
Reviewed: October 20, 2024
Maria
United StatesThere was no seating areas near the game room. Perhaps a couple of tables or benches on or near the walk way by the game room would be great. My son went inside to play games and I opted to wait outside for him. The only bench was too far away from him near the bar by the pool. In think a couple of outside tables and /or a bench or two would be awesome near the game room for parents.
Beautiful place.
Stayed in October 2024
Reviewed: October 14, 2024
William
United StatesNothing!
Everything!
Stayed in August 2024
Reviewed: September 9, 2024
Kim
United StatesSee above
The resort was great. The only complaints we had were hard pillows and some of the food was pricey for what you were getting. Also, we kind of thought the resort could invest in a better screen for the movie. It was quit small for the size of the cwatching area.
Stayed in September 2024
Reviewed: August 14, 2024
Sarah
United StatesThe property is being renovated which is good as it needs a little updating. Last River is amazing but had a lot of leaves and debris in it. Limited food options.
Stayed in August 2024
Reviewed: August 6, 2024
Christie
United StatesNothing!
LOVED the grounds with all the trees. My kids loved the lazy river.
Stayed in August 2024
Reviewed: August 4, 2024
Diego
United StatesOnly stayed 4 nights. Wish i could offer my kids and wife more days there
Loved the family atmosphere and beautifully kept grounds and facilities.
Stayed in August 2024
Reviewed: July 28, 2024
Kelly
United StatesNothing
The location is perfect for a weekend of R&R, quiet and peaceful with all the amenities!
Stayed in July 2024
Reviewed: July 28, 2024
Alex
United Stateswish rooms had microwaves
staff was very helpful and welcoming
Stayed in July 2024
Reviewed: July 26, 2024
Denise
United StatesWater in lazy river and pool were TOO cold in July.
Beautiful
Stayed in July 2024
Reviewed: July 26, 2024
Sofia
United StatesLocation, stuff, overall very beautiful resort
Stayed in July 2024
Reviewed: July 23, 2024
Debbie
United StatesLack of elevators
Nice country setting
Stayed in July 2024
Reviewed: July 15, 2024
Mckinzie
United StatesI didn't get to stay more than one night. Now that I know it is there though...
This was spur of the moment. We were going to Six Flags but because of the rain decided to stay overnight and go the next day. We picked your resort because it was close enough but had a lot of things to keep us all occupied. I loved that it had a lazy river and hike trails and a spa and multiple restaurants and etc. and even though it was within the city it didn't feel like it. I loved that the staff was so friendly. Even the housekeeping staff smiled at me and said hi. I liked the security and that not just anyone could get on property.
Stayed in July 2024
Reviewed: July 2, 2024
Anna
United KingdomThe driving range was not available during our stay and the reception area was being refurbished. A couple of the restaurants/ bars etc also seemed to be closed. Spa treatments are prohibitively expensive. Also, this seems to be a hotel with a lot of conference events, so maybe not everyone's cup of tea for a holiday
We loved the room decoration that had a real Texan theme and felt very cosy with comfortable beds. All the breakfast dishes were delicious and worth splashing out for. We also loved the pool area, the lazy river and the fact that there was an adult pool area as well. The slide was also great fun!
Stayed in May 2024
Reviewed: June 28, 2024
Sanjuanita
United StatesThe food options inside, it needs more variety
The family friendly environment, and the lazy river pool is the best part about this resort.
Stayed in June 2024
Reviewed: June 25, 2024
Crystal
United StatesOverpriced food and drinks. Room was hot and AC is controlled
It is a wonderful place. Lazy river, pool and a water slide. Nice size rooms and beautiful grounds
Stayed in June 2024
Reviewed: June 24, 2024
Wun
United StatesPool/family activities;buffet
Stayed in June 2024
Reviewed: June 13, 2024
Ronald
United StatesThe service at Charlie’s Long Bar was slow and poor for lunch. Had to go up to the bar to request someone come to our table after waiting awhile when we got there. It was like they didn’t know we were there or that they saw us, and they told us to pick a table to sit at. Then they forgot about us. No napkins or silverware provided until we requested them. We did not get everything with our order that the menu said was included. When I went back up to the bar to tell them what happened, we only got some of what we were supposed to get. The staff was pleasant enough, just didn’t do their job well.
The lazy river. The pool. Friendly staff. The surroundings. The buffet and food at the Springhouse Cafe. The bicycles for kids. The smores.
Stayed in June 2024
Reviewed: May 31, 2024
Elise
United StatesI was very excited to see that there was a Starbuck's location but I was very disappointed when the espresso machine didn't work, and the alternative drink that I wanted was unavailable because there was no syrup. It seemed like everything that I asked for wasn't available. Then I got a bill for a drink that I didn't even like and the cost was twice that of a regular Starbucks. And I was never sure when I needed cash or a card and when I could put something on a room charge. Who carries cash to go out to the pool? I felt like the breakfast tacos and coffee should have been complimentary (within reason) during a holiday stay. Minor inconveniences, but they did take away from a "10" rating. It was also very hard to get a reservation for the Spa. It was booked up long before our stay.
I liked the newly remodeled rooms with the LVP flooring- MUCH better than carpet! The room felt very clean and fresh. All of the staff that we interacted with were extremely friendly and polite. And the maid service was exceptional. The food in Springhouse was great and the wait staff was very accommodating to our 9 month old granddaughter, even when she made a mess. And I liked that there were multiple pools, including an "Adults-only" pool and the "swim-up" bar on the Lazy River. Very nice! My husband and SIL played golf and the course and Pro Shop were wonderful! They had a great experience.
Stayed in May 2024
Reviewed: April 14, 2024
Cinthya
United StatesN/A
Excellent customer service
Stayed in April 2024
Reviewed: April 12, 2024
Chad
United StatesThe hotel staff was amazing and the hotel was clean. The entire facility is kid friendly and my kids loved it.
Stayed in April 2024
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