The rooms in the lower floors have mattresses that are old and would need replacing.. very soft and worn down in the middle. Also do not appreciate that the breakfast service does not start until 6.30 - no flexibility. A big hotel chain, big rules.. i have stayed now 7 times in Pullman and this will be the last. Lots of competition around..

Location and shuttle ok, next to a small shopping center with restaurants. Shuttle is regular

Stayed in January 2026

Property fine except they had NO RECORD of our booking!!!! Took some time to sort out but eventually obtained a room. Not the first time we have had issues with Booking.com

Stayed in January 2026

Hotel is a bit dated, in need of refurbishing. Expensive for what it is.

Stayed one night due to cancelled flight from Miami. Staff at reception friendly and efficient. Staff in the bar/restaurant were very hard-working and helpful, food was good. Hotel location was good.

Stayed in January 2026

Aircon in bar area too cold. Would have stayed longer in bar but was nithering.

Location good for us, didn't matter too much as we used the shuttle which was easy and friendly staff.

Stayed in December 2025

BIg rooms. polite staff and accommodating

Stayed in January 2026

The room felt tired overall and the bed was squeaky! The A/C unit had an issue that kept waking us up during the night. Breakfast wasn't available until after we had to leave for the airport and there wasn't any coffee available in the lobby. Lame!

Nearby location to MIA airport.

Stayed in January 2026

The room smelt a little musty and the decor was dated and carpets had seen better days. Considering what we paid though, it was almost to be expected. The barman was miserable and made us feel like we were an inconvenience to him.

Great sized room and the view from the room was pleasant over the lagoon.

Stayed in December 2025

The rooms could be cleaner, dust and hair.

Very friendly and helpful staff who were amazing. Had a pool and good location to food nearby walking distance.

Stayed in January 2026

Cleanliness was not upto the standard of Pullman

Price

Stayed in January 2026

Pool

Nice place to stay, good breakfast

Stayed in December 2025

To put 2 or more confortable chairs with small table if possible.

To put more than one confortable chair

Stayed in December 2025

Poor communication

The location

Stayed in January 2026

A mattress that was of poor quality and sagging, with an unappealing and dull bedding set.

Convenient location near the airport

Stayed in December 2025

slow to respond to my messages

great breakfast, nice beds and great size rooms

Stayed in January 2026

I was double charged and it’s 4 days later and it has not been resolved.

The food at the restaurant was really good.

Stayed in December 2025

Great location. Friendly staff.

Stayed in December 2025

Didnt sleep well

Beautiful design

Stayed in October 2025

The main drawback was that the hotel places a hold of US$100 per night on guests’ debit/credit cards. More than a week after our first check-out, the held amount had not yet been released. We raised the issue at the front desk and were advised that the hotel typically submits the request for the bank to release the hold upon check-out. We were also informed that it can take up to seven days for local banks to process the reversal, and up to a month for international banks. This was inconvenient, especially for guests using international debit cards, and not having access to their funds, for such and extended period.

The room was clean, well maintained, and visually appealing, which made it comfortable to return to at the end of the day. I The hotel’s location was convenient, especially with the complimentary airport shuttle service, which made arrivals and departures much easier. The Airpark Plaza is also within walking distance of the hotel, less than ten minutes away. There you can find clothing stores, including Burlington Coat Factory, as well as Burger King, Subway, and a Publix supermarket. I also liked the waterfall feature over the pool and the beautiful sunsets over the lake and pool in the evenings.

Stayed in December 2025

- the hotel overbooked specific room categories and needed to "downgrade" us to a worse room (compensation was only offered after expressing the desire for it; in the end the hotel invited us for complimentary dinner at the hotels restaurant) - beds/mattresses were saggy - rooms are clean but fairly outdated and definitely need some updates - staff needed to hand out vouchers to guests who have breakfast included in the rate; sometimes there were no more vouchers available at the reception and this caused some troubles/delays in handling the situation

- complimentary airport shuttle service - lagoon view - friendly staff

Stayed in December 2025

My room was very outdated the light by door flickered on and off, the bathroom floor was cracked, shower was not cleaned throughly- other guests hair. The sink-counter needs replacing. The breakfast was overpriced for the offerings and the area where food was kept was messy.

The lobby area was clean and decorated nicely also bar area. Appreciated shuttle to airport.

Stayed in December 2025

The wifi wasn’t as good as expected

Stayed in December 2025

Immediate area bit limited Getting the shuttle at the airport is a wee bit stressful!

Warmly welcomed by Jan Comfortable bed OK breakfast

Stayed in December 2025

Upon arriving after a 15 hour journey past 10pm, we were handed a room key for a room that was already occupied. Once this was fixed and after 10 more minutes, we finally made it into a room. I left suitcases to be kept for a few hours behind the counter, and was surprised that I was able to pick them up without the staff checking on the ticket.

Nice size room, comfortable beds and a good standard bathroom with good water pressure. I also enjoyed the lake view. I enjoyed sitting in the bar area downstairs, it is comfortable, bright and pleasant. Good and frequent airport shuttle, with very cheerful staff, which is always appreciated! This is a really good option when you arrive in Miami in the late afternoon or evening, before you go elsewhere...

Stayed in December 2025

Clean & nice meals

Stayed in December 2025