The pool was down. Didn't say anything regarding the pool when I booked it that it was down for maintenance work.l,had to pay another hotel just to go swimming... The toilet clogged up twice .. We couldn't even flush the toilet paper down the toilet we had to throw it away in the garbage bag after they fixed it the first time.. The last night we were there the toilet was plunged again and we w we e able to flush toilet paper down.. the bathroom is very very small...

Stayed in March 2025

Beds were very uncomfortable, hot tub not working, unable to check in 30 minutes early without a charge, poor breakfast options/ maintain, dirty hallways, walkways were barely passable- covered in snow and ice not shoveled or salted, shower head in room was covered in filth....

Looked decent upon arrival.

Stayed in February 2025

Place is old and needs work.

Desk Clerk Alyssa was great with has to work with.

Stayed in February 2025

Mold in the shower curtain, hairs on bed, heater unit didn’t warm up very well, very hard water.

Super friendly staff and comfy beds!

Stayed in December 2024

There was a beeping at the ice maker all weekend that was annoying - you could hear it everywhere. Also came back Saturday night and keys to room no longer worked and they had to make new ones.

Value and location

Stayed in October 2024

Slow drains in the bathroom sink and tub. The cleaning staff should have reported this when they had cleaned the room. The carpet had many stains.

A lot of breakfast options to choose from.

Stayed in September 2024

Dirty, run down, smelled like smoke. Overpriced.

Location

Stayed in September 2024

Working light in Bathroom. The indoor hallway door was not secured with the chain when entered from outside.

As expected

Stayed in August 2024

Very dated. Didn’t feel or look clean.

The shower and the beds.

Stayed in August 2024

Rooms were very cold Gutter leak and made the entrance of the room very wet

Stayed in July 2024

The hotel stays full and always is revolving with guests, maybe a dumpster in the rear and get rid of any plastic furniture.

Economical and close to everything. If you are budgeting or have kids, this is a good spot, but if you want to spend top dollar, there are many opportunities within the area. We didn't stay in the hotel but to sleep, we enjoyed the modest breakfast and Loved the entire TC area.

Stayed in July 2024

Very understaffed We had four people in our group, we booked a room with two Queen beds. When we entered our room, we noticed there was small flying insects on the beds and hundreds more on the ceiling. We told the front desk clerk and she sent someone to our room to clean it, when he came in and seen the situation, he walked out of our room. we went to the receptionist, and she ended up putting us in a room with two double beds. We didn't have enough linens for our group in the original room and not enough for the second room. The receptionist told us to go to our original room to get them and bring them to our second room { wasn't our job to get them } We weren't compensated for going to a smaller room. They had signs posted as a non smoking facility, the hallways had a strong order of weed. The breakfast wasn't as advertised {nothing hot} just bagels and cereal. We stayed for two nights, the second day we ask for clean wash cloths,and they didn't have any. The clerk said they didn't have enough help to wash any dirty linens Very dissatisfied for what we had to pay for our room

Stayed in July 2024

No room service.

Available to book last min.

Stayed in July 2024

The check-in process was not to our expectations The room we got at first had not been cleaned at all so he had to go back to the desk and he gave us another room which was clean and comfortable

The breakfast was good You had a good choice of items

Stayed in July 2024

Pool and hot tub was advertised on the site and at the front desk, but was empty and inoperable while there. Twice went to the front desk and nobody was present. One of those times was trying to check out. Sat there ringing the bell 15 minutes and called the number at the desk, which went unanswered. Finally had to search out one of the cleaning crew to try and check us out. Never did find anybody working the desk. No tub in the bathroom. The shower was just a tile floor along with the rest of the bathroom.

Breakfast was pretty much cereal, scrambled eggs and waffles. Hot and fresh at least. Bed was comfortable, location was good.

Stayed in June 2024

The property is old and out dated and for the price it was not worth the money spent, the pool needs upgrade, the bathroom’s need remodeling, it was not worth the money spent.

The Staff Very Friendly

Stayed in June 2024

Room needs to be updated. Tub was very old and dirty looking.

Good price. Nice hot breakfast.

Stayed in June 2024

Paid for 2 nights never was i informed pool and hot tub where ot in use. Quality inn offered me 1 night reimbursement so I was a little satisfied. Quality inn told me to contact booking.com to call them and that I would be reimbursed. Even on the phone the booking.co. guy said I was getting reimbursed now all of a sudden there is a problem. Ill never come back

Leaving

Stayed in May 2025

The $100.00 deposit that we had to pay before we could even check in

It was clean

Stayed in April 2025

It was supposed to have a pool but when I checked in nor online did it say the pool was closed due to it being green a d nasty and then didn't offer price down for no pool

That it was in good spot for food and stuff

Stayed in April 2025

Room ready with reservation

Nothing

Stayed in April 2025

I was unaware of $100 deposit on my stay after paying for a $113 room. When I asked about potential refunds I was told that it was non-refundable. Even though I did not stay there because I was unable to pay the deposit.

Stayed in April 2025

Going through a disaster where I travel to traverse city to get my family to safety from Gaylord mi I checked in to find the pool wasn’t working and i didn’t even go inside to our room I decided to cancel my stay was not refunded and also have not got my incidental deposit back either and my family trying to find a place for my children to be safe and now I’m financially struggling cause of these circumstances please do something to help

Stayed in March 2025

The fact that there was hardly and housekeeping. We stayed for 10 days and had housekeeping 1 day. Out of 10. I have 3 toddlers and we did our best to clean up after them but would've been extremely helpful if we had housekeeping. I had to track people down just for toilet paper and trash bags. We also took out our own trash multiple times. The top of the cake was the fact we found black mold on our curtain over the window. Which is also where the air conditioner is. I do have picture proof of that as well. Half the lights in our room didn't work and when I swapped out bulbs with working ones they worked but all the bulbs had 2 inches of dust on them. The coffee pot in our room didn't work. The microwave didn't have the proper hardware so our food never cooked evenly. The internet and TV went down quite a few times as well which left some cranky toddlers to entertain which would've been helpful if the pool was up and running. When I mention to the general manager all my concerns all I got was excuses and promised to be put on the housekeeping list... guess who still didn't get housekeeping. Also he had only been in the manager position since the 10th of March which is understandable but at the same time nothing was fixed when brought to his attention. Instead of offering us another room or for the curtains to be changed out so we wouldn't potentially get sick, he just said he'd take care of it after we leave.... yeah right... so just take caution especially if you have little kids if you want to book this hotel.

The whole reason we booked this hotel was for the pool. The pool was closed the entire time because they were fixing it.

Stayed in March 2025