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  5. Reviews of The Hotel Serene Glendale Peoria, Surestay Collection by Best Western

Reviews of The Hotel Serene Glendale Peoria, Surestay Collection by Best Western This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

7885 W Arrowhead Towne Ctr, Glendale, 85308-8615, United States

#26 of 48 hotels in Glendale

Guests' Choice

Review Score

Based on 822 hotel reviews

7.5

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    7.9

  • Location

    8.4

  • Facilities

    7.7

  • Staff

    8.0

  • Value for money

    7.8

  • Free Wifi

    6.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 24, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    When you flush the toilet, it was very noisy

    It was quite

    Stayed in March 2025

  • Reviewed: April 22, 2025

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • King Room with Sofabed - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    They said I damaged a towel I asked them to show it to me. They could not produce the towel and insisted. I paid $17 for a towel that I could not take with me. It would have been fine if they gave me the towel to take home

    Nice and clean

    Stayed in April 2025

  • Reviewed: April 18, 2025

    7.0
    Good
    • Solo traveler
    • King Room with Sofabed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Close to everything

    Stayed in April 2025

  • Reviewed: April 9, 2025

    7.0
    Good value
    • Leisure trip
    • Couple
    • King Room with Sofabed - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Cleans rooms, tv wasn’t working for first day checked in

    Stayed in March 2025

  • Reviewed: April 5, 2025

    9.0
    We went out there for a spring training game stayed one night and left the next morning.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    It is in a great location and very clean

    Stayed in March 2025

  • Reviewed: March 28, 2025

    8.0
    It was very convenient
    • Leisure trip
    • Couple
    • King Room with Sofabed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The upstairs for the room

    Nothing

    Stayed in March 2025

  • Reviewed: March 18, 2025

    8.0
    Clear and comfortable
    • Solo traveler
    • King Room with Sofabed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Nice and clean the people and just all over pleasant.

    They are always very nice and acommnating they are 1 of 2 hotels I stay at. They are located buy many stores and businesses.

    Stayed in March 2025

  • Reviewed: March 11, 2025

    8.0
    Great location and very nice staff
    • Leisure trip
    • Group
    • King Room with Sofabed - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Breakfast could of used a little variety Got tired of eating same thing for breakfast. Error in processing my payment ..I was charged twice. Still waiting for some of the refund.

    Perfect m location. Close to everything

    Stayed in March 2025

  • Reviewed: March 11, 2025

    9.0
    Great location but I will not return. I'll try another hotel in the area next time.
    • Leisure trip
    • Group
    • King Room with Sofabed - Non-Smoking
    • Stayed 4 nights

    Room needs to be painted and updated. TV kept going out.

    Location to our destination was great.Bed was very confortable. Manager and staff was great & helpful.

    Stayed in March 2025

  • Reviewed: March 7, 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room with Sofabed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The coffee maker in room didn't work, the bed was not comfortable at all and the refrigerator creaked and loudly groaned all night. Otherwise, the hotel was very nice and clean.

    Breakfast had minimal options but was tasty.

    Stayed in March 2025

  • Reviewed: March 4, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room with Sofabed - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    My room was directly under the outside stairs, leading to the second floor. On occasion it was some noise at night, but that is OK. Overall, it was a great experience!

    The bed was very comfortable. Walls seperating the rooms were pretty soundproof. The staff was very pleasant, helpful and welcoming. Breakfast was great! Pool was wonderful :--)

    Stayed in February 2025

  • Reviewed: February 21, 2025

    9.0
    Great bang for your buck!!
    • Leisure trip
    • Couple
    • King Room with Sofabed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The pillows were comfy but the bed was a little too firm.

    Location was great! And the size of the room was pretty spacious. Laminate floors always a plus!!

    Stayed in February 2025

  • Reviewed: February 20, 2025

    6.0
    Not worth the price, but not awful if you’re in a jam.
    • Leisure trip
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Room was fairly tiny for the price. Bathroom was very dirty and still had hair/soap from previous occupants. Hot water didn’t work after asking for it to be fix and tv was broken.

    Stayed in February 2025

  • Reviewed: February 17, 2025

    8.0
    Price was a little high
    • Leisure trip
    • Family with young children
    • King Room with Sofabed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Tv was not working, shower was clogged

    Everything was close by shopping

    Stayed in February 2025

  • Reviewed: February 10, 2025

    9.0
    we had a good stay.
    • Leisure trip
    • Group
    • King Room with Sofabed - Non-Smoking
    • Stayed 1 night

    the room was clean and comfortable.

    The breakfast was not very good. I have never seen bacon so thin. The egg/omelet was dry and tasteless. The coffee creamer next to the coffee machine was bad and turned chunky in the coffee. The orange juice dispenser did not have orange juice in it.

    Stayed in February 2025

  • Reviewed: February 3, 2025

    8.0
    Quaint pretty hotel in a great location with friendly staff but not 100% clean rooms
    • Couple
    • King Room with Sofabed - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Dusty floors, crumbs on couch, looked like you pieced together the wood furniture

    Qaint-cute color doors-bed-shower

    Stayed in February 2025

  • Reviewed: January 30, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room with Sofabed - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Shower set up wrong No private area to change clothes.

    Location

    Stayed in January 2025

  • Reviewed: January 27, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room with Sofabed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast choices are ok.

    Super clean and quiet.

    Stayed in January 2025

  • Reviewed: January 26, 2025

    8.0
    Very comfortable and clean. No bugs!
    • Leisure trip
    • Couple
    • King Room with Sofabed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The king size bed was on an old spring box spring. It was very loud to get in and out of, super noisy.

    It was very nice and clean.

    Stayed in January 2025

  • Reviewed: January 25, 2025

    6.0
    Great location. Lady in the front office is a nightmare
    • Leisure trip
    • Couple
    • King Room with Sofabed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    When I first checked in I was told there was a 100 deposit and an 150 deposit if u have an animal. At first hundred dollars because I wasn’t sure if I was gonna have my dog a couple hours later I went and paid the 50 because my dog ended up coming with us. After I was there for about a week one of the ladies came to my door about 1 o’clock telling me that I need to pay $25 a day for my animal. She told me she was charging me For today and yesterday . She let me know that if I do not have the money within an hour that she was going to cancel my reservation and I would have to remove all my stuff from the property.. I let her know that my dog is a surface animal. I have the card and the paperwork to show it to her. She says that they don’t honor that? Because I was at work I had to have my dad come down and pay the money so I did not get kicked out. He spoke to the people in the front office about the service animal and showed them all the legal paperwork that they are not allowed to charge me fees especially not threaten me that if I didn’t have this extra money, I was going to be kicked out. I was checking my bank statements and the night before there was a charge on my card for $25. At Midnigt when I called the front office to ask what that was they told me it was for taxes and fees?? I did not authorize for them to take out any money out of my account. Once my bank statement hit. It said it was authorized pet fee.? About 20 minutes after we got that taken care of. I get another call from the lady in the front office telling me that my deposit had dropped off and I needed another credit card to put on file with another $150 deposit. I told her that I did not receive my deposit back yet and it still shows pending on my account. She said that she didn’t care and if I wanted to stay another night I needed to pay another $150. I had been there for about three weeks and loved the location.

    I loved the bed and the location

    Stayed in January 2025

  • Reviewed: January 22, 2025

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • King Room with Sofabed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    That u can't get the hotel earlier Tham 3pm without being charged.9i

    They have alot of new upgrades including the new breakfast from 6am to 9am

    Stayed in December 2024

  • Reviewed: January 21, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room with Sofabed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Room stayed too hot.

    Location

    Stayed in January 2025

  • Reviewed: January 21, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Smoking quest from other rooms right outside our dior

    Staff was amazing!

    Stayed in January 2025

  • Reviewed: January 17, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Room with Sofabed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Clean, accessible, full kitchen, family friendly and central.

    Stayed in January 2025

Showing 1 - 25

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