Reviews of Sanctuary Hotel New York This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
132 West 47th Street, New York, NY 10036, United States
#181 of 432 hotels in New York
Guests' ChoiceReview Score
Based on 746 hotel reviews
8.2Score breakdown
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Cleanliness
8.7
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Comfort
8.8
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Location
9.7
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Facilities
8.2
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Staff
9.2
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Value for money
7.8
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Free Wifi
8.2
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Reviewed: May 13, 2025
Pedro
Guatemala23 Reviews2 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • Deluxe Room with Two Double Beds
- • Stayed 5 nights
Breakfast could be a little better.
Excellent location in the heart of the theater district and Times Square. Comfortable room with decent space. Friendly staff.
Stayed in May 2025
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Reviewed: April 22, 2025
Martin
United States1 review9.0Wonderful- • Leisure trip
- • Solo traveler
- • Cozy Queen
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Location and friendliness of the staff
Stayed in April 2025
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Reviewed: April 19, 2025
Michael
Ireland15 Reviews8.0“Great hotel with an excellent location”- • Leisure trip
- • Family with young children
- • Accessible Queen
- • Stayed 1 night
Room was a bit small and stuffy.
The hotel staff were very friendly and the location was excellent.
Stayed in April 2025
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Reviewed: April 18, 2025
Gloria
United States1 review9.0“Lovely staff and very intimate setting .”- • Leisure trip
- • Couple
- • Sanctuary King
- • Stayed 2 nights
- • Submitted from a mobile device
I was charged $14 on my credit and I didn’t get an email explaining the charge . No explanation at all. Very confusing and frustrating.
Clean and staff very friendly
Stayed in April 2025
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Reviewed: April 16, 2025
Johan
Belgium21 Reviews6 helpful votes9.0“Really enjoyed our stay for visiting NY”- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 6 nights
Breakfast is standard for US, we as Europeans likes some more choice in the morning but this was not making our stay less enjoying. It is just adapting to what is normal in the US. And you have lots of choice for outgoing for breakfast in the area.
Location is perfect for visiting NY, just near Times Square, easy access to public transport. Nice area for going to different areas of the city. Friendly and helpful staff. Rooms are very nice and clean, daily service for towels and sheets (if wanted).
Stayed in April 2025
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Reviewed: April 1, 2025
Christine
United Kingdom1 review1 helpful vote8.0“Comfortable, surprisingly quiet, great location and friendly staff.”- • Leisure trip
- • Solo traveler
- • Cozy Queen
- • Stayed 5 nights
- • Submitted from a mobile device
Breakfast was the only area I think could be improved. On 2 days there were no croissants or yogurts left by the time I arrived, and only Frosties on offer cereal wise. Some muesli and fresh fruit salad would have been nice to have. Also no tea/coffee in rooms ...but I think that's a modern trend!
The room was well appointed and comfortable, staff great and perfect central location. When booking I asked for a quiet room and it was very peaceful, away from the road side of the hotel
Stayed in March 2025
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Reviewed: March 28, 2025
Patrick
United States31 Reviews4 helpful votes7.0“Hotel nice but Sky bar needs work”- • Leisure trip
- • Couple
- • Deluxe Queen Room
- • Stayed 2 nights
- • Submitted from a mobile device
The sky bar need to work on customer service. Sat at the bar for 15 mins and was never greeted or served so we left. Can back later that evening and it was a little better but not much. Work on that for sure. The pillows were way too soft and not very comfortable.
Location was great. Nice and clean. Great staff.
Stayed in March 2025
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Reviewed: February 27, 2025
Monique
United States2 Reviews1 helpful vote9.0“Excellent location with access to multiple attractions and restaurants, and comfortable, cozy rooms.”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 3 nights
My only recommendation is to include better selections for the complimentary continental breakfast. They ran out of pastries and additional fresh fruit choices would be great. The cereal choices were limited to sugary options only. Please include a few healthier options. Maybe include English muffins and flavored cream cheese for the bagels.
The room was small but cozy, just enough room for my husband and me. Seemed typical for NYC. I liked the glass shower and the appearance of the lobby, room and bar area. We loved the proximity to the theater district and other attractions. We also enjoyed the roof top restaurant.
Stayed in February 2025
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Reviewed: February 24, 2025
Orlane
France3 Reviews2 helpful votes9.0“Thank you to Eddie and Spencer's team ! The staff is lovely !”- • Leisure trip
- • Family with young children
- • Deluxe Room with Two Double Beds
- • Stayed 7 nights
I think the breakfast could be slightly improved. There is a lack of fruit—only bananas and apples are offered, and the bananas are not always ripe. For French guests, the breakfast is decent and generously served, but it could use a bit more variety.
The stay at Sanctuary Hotel was better than I expected! The staff was more than lovely, and Eddie and Spencer's team took great care of us. From the moment we arrived, we were warmly welcomed, and even at departure, they kindly booked us a taxi and helped load our suitcases into the trunk. The rooms are pleasant and clean, with housekeeping done almost every day. Towels are changed constantly, and even our pajamas were carefully folded on the bed.
Stayed in February 2025
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Reviewed: February 22, 2025
Arroyo
United States1 review9.0Wonderful- • Leisure trip
- • Group
- • Deluxe Queen Room
- • Stayed 2 nights
The scenery was wonderful with the dark comfortable colors and the cleaning services were amazing. The staff were friendly and helpful for me and my friend.
Stayed in January 2025
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Reviewed: February 17, 2025
Andrea
Canada4 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Superior Queen Room
- • Stayed 5 nights
- • Submitted from a mobile device
No gym
The room is well laid out and fun, and gorgeous. The bed is outstandingly comfortable. Staff was friendly and helpful! Ride from airport included with booking.com
Stayed in February 2025
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Reviewed: February 16, 2025
Alex
Greece6 Reviews8.0“Really enjoyed my stay there”- • Leisure trip
- • Couple
- • Cozy Queen
- • Stayed 7 nights
- • Submitted from a mobile device
Breakfast options
Location. Hard to beat the location
Stayed in February 2025
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Reviewed: February 8, 2025
Michele
United States1 review9.0Wonderful- • Leisure trip
- • Couple
- • Deluxe Queen Room
- • Stayed 2 nights
- • Submitted from a mobile device
Toilet was in a closed space on an outside wall so …brrr!
Complimentary continental breakfast - bagels, fruit, cereal, pastries, yogurt. Roons are very efficiently designed, and attractive. Staff was very helpful and friendly.housekeeper was cheerful and nice!
Stayed in February 2025
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Reviewed: January 29, 2025
Mark
Ireland1 review7.0“Great hotel, great staff, more variety needed at breakfast.”- • Leisure trip
- • Couple
- • Accessible Queen
- • Stayed 1 night
- • Submitted from a mobile device
More variety needed at breakfast. We stayed for 6 nights and found ourselves eating the same breakfast every morning.
Location, Attentive staff, & comfortable beds
Stayed in January 2025
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Reviewed: January 22, 2025
Steven
United States1 review7.0“I would stay here again, the location is great and the staff were super friendly.”- • Leisure trip
- • Couple
- • Accessible Queen
- • Stayed 1 night
We checked in at 3PM and returned to our room after a night out (around 1030PM). When we got back into our room, someone had come into it and moved things around (maybe cleaning staff)? It made us feel pretty weird, but nothing was missing, so I guess "no harm no foul".
The room seemed clean and the bed was comfortable. The breakfast was pretty standard. Hotel staff were very nice and made us feel welcome. They also allowed us to store our luggage for free while we saw the city after checking out.
Stayed in January 2025
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Reviewed: January 22, 2025
Anthony
United States2 Reviews9.0“Great place to stay, professionally run.”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Breakfast was ok. Great location.
Stayed in December 2024
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Reviewed: January 20, 2025
Martha
United States1 review9.0“It was great.staff was nice and very helpful roof top bar was suoer cute bery greay place and location”- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Was not aware how sexy this hotel was and I traveled with my sister but it was quite entertaining
Great location and value
Stayed in January 2025
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Reviewed: January 11, 2025
Martin
United States1 review8.0“Disappointed with the continental breakfast, not enough selection.”- • Leisure trip
- • Couple
- • Accessible Queen
- • Stayed 3 nights
- • Submitted from a mobile device
Nothing.
Location was great, good room.
Stayed in December 2024
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Reviewed: January 10, 2025
Belinda
United Kingdom2 Reviews8.0“Loved staying here, fantastic location and brilliant staff.”- • Leisure trip
- • Couple
- • Cozy Queen
- • Stayed 5 nights
Rooms on the small side. No tea or coffee making in rooms. Beds not the most comfortable.
Perfect location in every way, right next to Times Square, easy access to subway, quiet. Great staff.
Stayed in December 2024
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Reviewed: December 28, 2024
Michele
United States1 review7.0Good- • Leisure trip
- • Family with young children
- • Accessible Queen
- • Stayed 1 night
- • Submitted from a mobile device
Close to everything
Stayed in December 2024
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Reviewed: December 22, 2024
Denese
United States2 Reviews1 helpful vote7.0“Very nice, except for the breakfast.”- • Leisure trip
- • Couple
- • Cozy Queen
- • Stayed 1 night
- • Submitted from a mobile device
The breakfast that was offered is sparse at best. For the amount of money paid for a room, they should offer something more than just bread & bagels for breakfast. I couldn’t even get a lemon for my tea because they said they didn’t have bc any. Eggs, bacon, pancakes, etc is what most complimentary breakfasts provide. Gold cereal, bagels & bread is all that this hotel offered. Heard many people there complaining about this as well.
Stayed in December 2024
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Reviewed: December 18, 2024
Nathalie
New Zealand9 Reviews2 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • Cozy Queen
- • Stayed 3 nights
- • Submitted from a mobile device
The breakfast was such a disappointment. Options were: bread, some fruit and instant oats. I was expecting much more from a 4-star hotel...
Location is great to access subway and all tourists attractions.
Stayed in December 2024
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Reviewed: December 16, 2024
Martin
United Kingdom9 Reviews9.0Wonderful- • Family with young children
- • Deluxe Room with Two Double Beds
- • Stayed 3 nights
- • Submitted from a mobile device
Location was excellent. Sushi restaurant on 8th floor was delicious. Staff were great and sorted out any problems we had. Thank you.
Stayed in December 2024
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Reviewed: December 15, 2024
Brian
United Kingdom3 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Superior Queen Room
- • Stayed 4 nights
- • Submitted from a mobile device
nothing.
staff very friendly and helpful, breakfast good though a bit basic. room size small but functional.
Stayed in November 2024
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