Rooms were not made up. We have never stayed in a resort that doesn’t do this so we were surprised to stay for 4 nights and to have had no contact at all from staff

Stayed in April 2025

On the last night of my stay, I had trouble with the key — it was extremely difficult to unlock the door. I tried to find someone to help, but it was late at night after the Coachella music festival, and there was no one at the lobby. After struggling for about 30 to 45 minutes, I was finally able to get inside. I almost cried but I finally laughed. I had all the videos , that’s so funny and worrying.

Good location, clean and beautiful view.

Stayed in April 2025

Decor is a little dated and a few modern amenities like usb charging ports would be nice.

Excellent property, location, and value.

Stayed in March 2025

We loved our stay and we don't even play tennis or golf! We loved the vibes of a place that goes back to the '50's. And the staff was just so incredibly warm and friendly! Julian at the front desk could not have been more helpful with a check-in request and Javier at the cafe made sure we were treated with lots of TLC. Our room was comfortable and clean and spacious. Can't wait to come back.

Stayed in March 2025

The restaurant

The tennis and pickleball facilities and the pool

Stayed in March 2025

The mattress was uncomfortable and dated.

Beautiful grounds and pool. We arrived after hours and the security card was very helpful.

Stayed in February 2025

Unfortunately the bed in the master bedroom was uncomfortable and had even worse pillows. We slept very poorly. It was also a queen size bed which always feels small to me since I'm used to a king. At night there was noise and we weren't sure where it was coming from but it woke us up a couple times. Maybe another unit nearby? But the biggest issue was the pillows. Also, the office staff were a little stingy with the pool towels. We had a big group and wanted extra towels and they cut us off at some point even though there were not a ton of people at the pool that day.

Our family of four, including kids ages 9 and 14, stayed in a two bedroom villa on the second floor overlooking one of the smaller pools. The location was perfect and the stairs to get up to the place were easy for us. Our unit was spacious and filled with light. We felt very spoiled to be in such a beautifully updated unit since Shadow Mountain is an older resort and some units are quite dated. We loved that the unit had card and board games to play! And the Prada wall art in the kitchen was not lost on us. Overall, great Palm Springs vibes. It was very easy to walk to the large pool, gym, or the small pool near our unit. The smaller pool was very private and quiet. Each pool has a hot tub! We walked to El Paseo (the upscale shopping area) every day multiple times and it felt very easy. It was a pleasant walk, maybe 5-10 minutes. Plenty of good restaurants around. We drove to a couple because they were more than a mile away and we didn't want to walk that far. It was helpful to have a car but not totally necessary.

Stayed in February 2025

After 5:00pm it was difficult to reach the front desk from the gate.

Location is good.

Stayed in January 2025

Room was “tired” and could definitely stand an update. Kitchenette was more than adequate but poorly equipped.

Stayed in February 2025

Our studio was very dark. Had recessed lighting but very dim. One bedside lamp was not working. Could not read at night because the lighting was so poor. Maybe if there was a lamp near the couch it would gave been better. Nice balcony looked over the tennis courts Only stairs to the second floor. Difficult if you are an older adult

Great location. Nice pools and many tennis courts

Stayed in December 2024

Our studio room was very large and comfortable. I appreciated the full kitchen even though we only prepared breakfast. The pool area was very attractive. There were many restaurants in close proximity.

Stayed in December 2024

Great pool, loved having our patio facing the pool.

Stayed in November 2024

Had a few issues with the room, namely the Wi-Fi. We didn’t know about much of the Resort’s offerings so we had to ask the front desk for help a lot.

Not too busy. Pretty location and well-maintained for its age. The restaurant, Above the Eight, was excellent and the staff were personable and friendly. The pool-side service was a pleasant surprise.

Stayed in September 2024

The weather. It adversely affected our stay.

Overall it was a very good choice for the money and the location. Office staff was great !!!

Stayed in June 2024

The unit we rented had not been updated for many years. Would have liked an adults only jacuzzi & pool area.

Tennis desk personnel make games for the guests. Jacuzzis all around. Designated parking.

Stayed in May 2024

Love the pool and the restaurant and staff but a bit out dated the bed still had a bedspread

Stayed in April 2024

Overall our room was fine. The kitchen could have had more dinnerware (there was only one normal sized bowl). The bathroom was old & dingy with mold build up on ceiling and under caulk, and build up behind toilet. The pull out bed couch for our daughter was laughable. Completely unleepable because of bars and thin mattress. She is short enough to have slept on the couch, so she did. We chose this location due to the restaurant onsite, which was closed on Tue/Wed (NOT listed on website). That was a bummer but we managed.

There was an orange tree in bloom/fruiting right by our room that smelled wonderful. The pool was right next to our studio suite which was great with our little one. The staff were so nice! The pool was amazing, although could use a clean and resurface. The kitchen in our room was updated with ample counter space.

Stayed in March 2024

Room was very dated and dark

Lived the restaurant and active tennis club. Great location

Stayed in March 2024

The unit we stayed in was quite dated, especially the kitchenette and bathroom. It was comfortable and clean except for the carpet which was stained and grungy looking.

The location was amazing!

Stayed in March 2024

beds hard for me

renovated, huge space

Stayed in February 2024

We were sorry the bar and restaurant at the hotel were closed on an early Friday eve arrival but other places were close by.

The room was comfortable and spacious. Town and stores were walking distance

Stayed in October 2023

The only negative is our room did not have a USB port. The other room did.

Our rooms were very clean. One room was old Palm Desert feel (kind of kitchy) the other room was more modern. Full kitchen was a plus! I would stay here again!

Stayed in October 2023

That the pool was a little warm

Loved the room and it was right next to the parking. The pool staff Javier and his wife super nice. Will be back again.

Stayed in July 2023

The building was out dated. The floors were filthy and under the bed wasn't cleaned for months. The pool was dirty and needed repair

Quiet

Stayed in July 2023