It did have an old musty smell on the floor . The rooms were not ad pictured at all. We had old furniture and not balcony.

Quiet location . Close to the shops

Stayed in May 2025

Could not fault them :)

Location was great - Had a great view of the Hollywood Hills. The staff were all very lovely & helpful. As a solo traveller, I felt very safe.

Stayed in April 2025

The tops of the metal bottles are sealed - which is good. However my older hands lack strength to twist off the tiny top without help. The Sofitel has stopped providing hard copy newspapers which I used to love. Instead they offer an online service which is very annoying as you have to open an account and close it later to avoid charges. I am sure the LA Times is still available and they should offer it for daily fee or free.

Staff very pleasant. Rooms very good. Pillows to die for. View of Hollywood Hills from our room. They have added a free drinking water machine on each floor by the elevator which is a nice touch and saves money on in room bottles and effort to bring water in from the outside. They give you a metal bottle to use for the water dispensers. Excellent breakfast.

Stayed in April 2025

Refurbishing from area. Building works were noisy and disruptive.

Location

Stayed in April 2025

Marta in hospitality was amazing, as well as Jennifer at check-in. Beds were not comfortable would be my only negative.

Stayed in March 2025

the "business center" is a space right by the front desk and the lobby music is playing so hard to have a professional conversation. Would've been nice to have a quieter space to work. Would've been nice if there were usb outlets by the bedside (there were 2 ports by the desk) which was the only feature that reminded me that this was originally an older building.

central location for west hollywood/bev hills. reasonably priced 4star. liked the corner rooms and diagonal floor plan layout. 1st time I ever stayed at this hotel was back in the early 90s (very different decor theme back then) and it's nice to see it's still around. comfortable beds. A/C works well. It was nice to find a place that was without a scene and not costing $$$for the fast overnight trip I was in town for.

Stayed in February 2025

The breakfast could not be included in the room rate and was quite expensive. It was good but one was not allowed to ask for an extra cup of coffee or an extra glass of juice.

Everything was great especially the comfort of the bed.

Stayed in February 2025

No laundry room

Stayed in March 2025

The only thing I don’t like about the hotel is the bar/lounge. It is often loud and brings in a clientele that is different from the hotel guests.

The hotel is attractive and well maintained with a professional friendly staff. The restaurant opened for breakfast and dinner serves delicious food with exceptional service. The room was very clean and comfortable.

Stayed in February 2025

The rooms are a little old now and could do with some renovation.

The location was great with lots of amenities and restaurants nearby.

Stayed in January 2025

Extra fees

Location

Stayed in October 2024

I hate toiletries in a pump ,I won’t use them as any previous guest may interfere with the contents .

Room location and size was great . Comfortable bed .

Stayed in November 2024

Nothing in particular.

It was very clean and the staff was friendly.

Stayed in December 2024

Dog friendly

Stayed in November 2024

We think someone would come in and turn the A/C off. When we were there, it was fine. If we left, the room temperature would go back to 72, and it would take a bit for it to cool down again.

Everyone you talked to was kind.

Stayed in November 2024

The hotel was a bit dated and many facilities are not that modern.

Staff was friendly and the hotel provides empty water bottles which you could refill them at the water cooler as and when needed.

Stayed in November 2024

Busy location

Great location, amazing staff, awesome service

Stayed in November 2024

My room didnt have any Hand soap. Had to ask for it when turn down came. The rooms could use an updating. Phone in my room did NOT work had to go downstairs to get bellman.

The water recycle containers. The staff was amazing! Enrique in Valet and Matilda at reception.

Stayed in November 2024

bed was not too comfy, rooms are outdated, keys stop working before checkout. had to make multiple trips up and down in order to get the room door open.

Stayed in November 2024

Very loud noise from club almost every night except last night there was no club event.

Friendly staff. Clean rooms. Prime location.

Stayed in October 2024

the bed

Location

Stayed in October 2024

Club noise was extremely load and it is every night. Guests cannot get a sleep due to noise coming from club. Hotel needs to limit the noise or noise proof the windows

All good, except for below

Stayed in October 2024

The price specially the valet service is highly priced and not sure why no invoice can printed or emailed as they refer you to booking.com and booking is referring you to the property!

The service the smile and the hospitality

Stayed in October 2024

Amazingly convenient location for exploring LA. Very comfy beds and good size rooms. Nice and quiet despite being on a busy road! The staff are super friendly and went out of their way to accommodate various requests.

Stayed in October 2024