Nothing

Very clean and great customer service and breakfast!

Stayed in March 2025

they allow animal(not an animals person so...). elevated takes forever but we used the stairs most of the time.

it was a great stay. has a heated pool for the kiddos. close to so many restaurants. Walmart is walking distance. rooms got cold. shower was hot. very friendly staff.

Stayed in November 2024

❤️❤️❤️❤️❤️

❤️❤️❤️❤️❤️

Stayed in September 2024

Clean, well appointed, very friendly staff. And full breakfast really raised our rating. Eggs, Biscuit, waffle. What more could you want!

Stayed in October 2024

They removed the hot tub that was there before and I had been looking forward to that since we booked this hotel.

the room was large enough to fit our family comfortably. The breakfast was delicious. The staff was courteous and helpful.

Stayed in September 2024

Nothing

It was comfortable and flowed naturally

Stayed in September 2024

No complaints

I travel to Kilgore 1-2x a year to visit my mom and family and only stay at Staybridge as it is family friendly, clean, has great hospitality and the amazing breakfast is an added bonus. Having the option to bbq is another feature I love and have taken advantage of. Staybridge will always be my hotel of choice when visiting my family in Texas.

Stayed in May 2024

on 3rd floor with a dog

Breakfast

Stayed in May 2024

The pool was stuffy needed windows to be opened due to it being a indoor pool and its summer time right now.

Breakfast was good, enjoyed the patio.

Stayed in May 2024

Nothing, it was perfect!

Our room was awesome! We loved it and will definitely stay again. Staff was friendly and breakfast was great.

Stayed in May 2024

Nothing.

Online, though booking.com

Stayed in November 2023

Remodeling

Professional staff and service.

Stayed in October 2023

looking a little worn breakfast could be improved

large room, big workout room

Stayed in October 2022

One of my friends is severely allergic to pork.. The lady on the afternoon shift went out of her way to make her something when all they had was sausage for the afternoon supper.. Superb! I believe her name was Johanna? She made her some cheese ravioli! Wonderful service! Everything was lovely!

Stayed in July 2022

Nothing

The front desk ...he was so nice and friendly

Stayed in April 2022

One of the doors on the bathroom closet was stripped off of the hinge, if my daughter had tried opening door it would have fallen on her. When we informed management, they did sent up maintenance immediately and it was fixed very quickly. They did leave a screw on the floor, however we did pick it up.

The room and hotel appeared to be very very clean. The rooms appeared to have great sound proofing. We have a toddler that did not fair well being outside of her space.

Stayed in July 2024

I was I a time where renovations were taking place, there was a lot of noise, paint smell and dust, However, it's understandable, good hotels do these upgrades. My overall stay was very good.

The place was cozy, there was free beers the day I arrived and a free Mexican bar. There was something complimentary in this happy hour every afternoon.

Stayed in November 2023

At the time, construction was going on, I couldn't go out back.

I always stay at this hotel. The staff is very friendly.

Stayed in August 2023

Despite booking our room months in advance, Staybridge canceled our reservation without notice. We showed up to the hotel and they said they didn't have our room. We were forced to find another hotel at 10pm! Will never stay again.

Stayed in May 2023

Despite booking our room months in advance, Staybridge canceled our reservation without notice. We showed up to the hotel and they said they didn't have our room. We were forced to find another hotel at 10pm! Will never stay again. Hotel staff and manager didn't help at all!

Nothing!

Stayed in April 2023

Dirty, under renovation, carpet loose paint stains, renovation supplies blocking hallways and entrance staff unfriendly and poorly trained pantry items 3x the cost of the candlewood hotel which is also an IHG property. VERY DISAPPOINTED

Stayed in May 2023

We were not forewarned of ongoing renovations to property prior to our stay. Room smelled strongly of paint, paint stains on room furniture, stains on towels and linens, tattered linens and furniture.

The location of property was ideal for our stay. Hotel staff was very knowledgeable.

Stayed in February 2023

What I didn’t like about the property was the fact that I got put into a room that was still under construction and the room is cold I called down to let them know . They proceeded to ask me was it OK to STay In, I was not going to move furniture to stay in a roomI have to bring them down the key they don’t even come up you know they put me in another room there’s mold all in the shower and don’t wanna do anything about it I didn’t even end up staying they kept all my things

I like the fact that the lady was nice in the office that loaned me a box to charge my phone

Stayed in December 2022

That we were told to leave , front desk person very rude , screamed at us in front of our kids , called the police , when we were trying to leave , was not told we couldnt have that many people when I made the reservation, we not give money back so we could find another motel

Nothing

Stayed in October 2022