The pictures on booking must be quite old. The actual condition of the rooms is disappointing. Nothing has been updated since the hotel opened 30 years ago. The mattress of the sofa is very uncomfortable to sleep on, needs urgent replacement after 30 years. The windows are also very old and allow noise from the street into the room at night, making sleeping difficult. Rooms are rather small for 3-4 people - if you open the sofa for steeping and have 3 suitcases in the room there is no space to stand (maybe this is the reason why no room size was stated on booking). Personnel not very friendly, untypical for the US. We asked for instance if the invoice could indicate that the room was booked for 3 people, as we needed this information for a compensation claim due to a flight delay. The answer was „no, the invoice is as it is, you should take this discussion to the airline“. When we checked in we signed a document stating that the room and the taxes were for 3 people. So why can the invoice suddenly not state this information? Deposit is 500 USD even if you use you credit card to pay for the room. If needed hotel can always charge the guest for any damage with the credit card information, so why the deposit?

Great location in walking distance (1km) to many important locations.

Stayed in May 2025

Pricy, a bit old deco which makes it feel less clean.

Excellent location, the staff is really nice.

Stayed in May 2025

Wait for elevators could be improved, but not a deal breaker.

Clean and quiet room. Friendly staff. Great location.

Stayed in May 2025

The pictures on the website are deceiving and make the rooms look larger than they are. Also the rooms are old and run down.

Staff was amazing, especially Faisal and Bojan

Stayed in May 2025

At first, I was given a room with view of wall. This was a special birthday which i had noted at Booking.Com. Jimmy changed the room for me. There was no recognition of birthday which I thought was little odd. Even card in room or some cheap champagne.

Location was convenient. We enjoyed the Cinco de Mayo special

Stayed in May 2025

Almost nothing

Location. Spacious n well appointed rooms. Cheerful and helpful staff especially Lizette and Jimmy on the front desk and the concierge. Great lounge.

Stayed in April 2025

Unfortunately, the adjacent suite was not soundproof due to a connecting door. That's something to specifically request in advance for the next booking!

Stayed in April 2025

Location was great, staff really friendly and helpful. Room was spacious and well equipped.

Stayed in April 2025

Elevators I think were undergoing renovation... Very big delays at check out times, hard to get bags up and down, sometimes had to split our group up or hope hotel staff took pity and scanned us into the service elevator... Hopefully a temporary problem... Could use a bit more lighting as well (or lighting on switches) but to be expected a bit on converted apartments

Excellent location for getting around NYC. Easy access to the subways, walking distance to Central Park, close to the highline, little island, etc! Great size for families and the kitchenette was great for our kids, able to store food and leftovers. Two bathrooms also a plus! Nice lounge on the top floor where you can get breakfast, food, drinks etc. Only had breakfast but the mix and match was usually enough for our kids.

Stayed in April 2025

Apartment desperately needs renovation and new furniture.

Nice and spacious apartment in a great location. Enough room for four adults. Hotel staff did consider our requests at reservation.

Stayed in April 2025

The shower made really loud rattling noise when set to the warmest setting, making it sounds as if a jackhammer was on, making late night showers impossible without waking up the whole room.

Staff was extremely friendly and very helpful with all inquires. The rooms were clean and about what expected given the price range. While the furnishing feels dated and overall style feels dated, the room was comfortable and spacious and easily fit four adults with all of their luggages. Location is 10/10.

Stayed in April 2025

Great room. Great location. Little disappointed with the overpriced lounge (it was nice but poor service and gratuities included not at your discretion). Only two elevators made for long waits but even still I would stay again. Reception, door and housekeeping staff were all helpful.

Stayed in March 2025

however the room was extremely warm up until our last night when it finally cooled off. The elevator was a bit tricky at times throughout our stay.

The hotel's location was absolutely perfect. The room was great in terms of no noise, it was comfortable and solid. The staff was extremely responsive and helpful.

Stayed in April 2025

Hopefully temporary elevator service issues. 2 out of service, so often slow/delays at peak hours. Water pressure just adequate. Price was fair for Manhattan but still not great.

Good location between Time Sq and Central Park, and good subway access. Clean and well appointed rooms with kitchenette. Most staff friendly and helpful.

Stayed in April 2025

The room was a bit small for a family Opening sofa less comfortable

The hotel has great facilities , it was clean and the staff was very nice and helpful, great location- 5 minutes walking from central park (Columbus sq), 10 minutes from times sq. Very comfortable vale parking service (with affordable price)

Stayed in April 2025

The room was really hot, even with the thermostat turned off. So we'd have to crack the windows sometimes to cool the room down. However, other than that, really no complaints.

Fantastic location only a couple blocks from Central Park, around the corner from the subway (N,R and Q trains), close to all the sights, restaurants and other really useful amenities (grocery store, pharmacy etc). The staff are friendly and helpful, and the rooms are pretty comfortable. Great option for a family getaway weekend!

Stayed in April 2025

great location and space

Stayed in March 2025

breakfast

size and space is the rooms were fantastic.

Stayed in March 2025

Excellent location!

Stayed in February 2025

Couldn't turn down the heat in our room. Excessive condensation on windows causing water to drop on carpets, creating dampness in the room. Would recommend a kettle available in rooms to boil water for coffee/tea.

Location was amazing. Staff were very helpful.

Stayed in February 2025

We struggled with the thermostat…at first it wouldn’t come on but then the man that was sent to fix it figured out that the thermostat was basically backwards so we could deal with that.

Location was perfect and it really felt like a nice little apartment!

Stayed in February 2025

NY is loud. Doesn't really matter where you are.

Very comfortable and spacious room for a family in a quieter part of mid town.

Stayed in March 2025

Although a staff maintenance person came up to turn the heat on, the room got too hot as setting the goal temperature was not a clear cut easy thing to do. I had to turn off the heat at 11 because it was still getting warmer, past the 70 degrees I thought I had set. As a result it got very cold during the night and I had to get up and turn the heat up for a bit, then turn it off again.. That made sleeping not so great.

The staff was wonderful with directions and recommendations. Also a maintenance staff member came up to help me with the heat. Staff was very friendly. Would stay here again in a heartbeat.

Stayed in March 2025

Windows were not closing tight so it was windy and cold during the night time when it was minus 8 in New York

Location, staff

Stayed in February 2025