Nothing

Clean, Great location! Great pools

Stayed in April 2025

We checked in at 3:56 PM (check in was 4 PM) - was told they didn't have a room ready for us, didn't know when they would, and would call us when they did... not what we wanted to hear after a long travel day. The room was super dirty - my husband wore shoes in the shower and everything else was covered in a layer of dust.

Awesome location right in old town Scottsdale - walkable to many shops/restaurants.

Stayed in April 2025

The location was perfect. I loved the live music at the pool on the weekends. The linens were about a million years old.

Stayed in March 2025

Issues with room such as no hot water and non flushing toilet

Location was walkable to old town spots

Stayed in August 2024

The rooms had poor repairs done over the years.

The staff was very helpful and friendly. The pool area was kept up well. Easy check-in.

Stayed in June 2024

Room was missing a few finishing touches Main pool was more of a ‘party vibe’ than we were expecting

Large room with comfortable bed 2 pools Amazing location

Stayed in April 2024

When in our room the noise to the hallway and neighbouring rooms was very loud.

The landscaping. The location. The bed was very comfortable.

Stayed in April 2024

The room could use a bit update

Good location, close to restaurants, shops and entertainment in Old Town

Stayed in April 2024

The staff could have been more informative and welcoming, Eg. I asked about a map of the area and suggestions and was informed that just walk that way there’s the old town, while I discovered myself that just nearby there was big market area and interesting happening ongoing (not at the direction I was pointed at). The room should have had some information about Phoenix and the closeby area and what to see. I would have appreciated some kind of a welcoming note in the room. The hotel guides people to go find their building and room themselves but the number markings on building’s walls are nonexistent in the evening. When coming in there as tired and worn out, it’s not fun to try to locate things in dark evening light. A map (of the buildings and how they situate) could be included in the confirmation letter of the reservation.

Location, pool area,

Stayed in April 2024

The shower was weak and confusing, says turn right for hot water, but it's cold....Then I tried the other side, still cold....Eventually got to have lukewarm water, but still not hot. Also not sure why cotton shower curtain is used, it is so wet it drips and splashes everywhere in the small bathroom. Also was very confusing after booking on booking.com - it made me download the Sonder app and have to verify identity, etc. which is fine. BUT the app asks me to pay for parking. I asked and they said no, the price I paid on booking.com already includes it. So if I didn't ask, I would have just paid for it...These should be communicated more clearly when booking on booking.com I think.

The location is perfect! Right in old town Scottsdale and can walk easily to nearby stores. The civic center and Scottsdale historical museum are right next, that's the best part of our stay. Also everytime I ask a question on booking.com or the Sonder app, I get an answer very quickly which is good.

Stayed in April 2024

No room service during whole the stay

Surroundings

Stayed in March 2024

Tub and shower were in need of some maintenance but functional enough. Also, it was made aware to me by staff that this property will soon be exchanging hands again and that staff was re-applying for their jobs.

Staff, particularly Bridget at the front desk-were exceptional!

Stayed in April 2024

It was very basic and the exterior was a bit run down and painted over. The elevator only had to go up/down three levels but sounded so old and ricketty, we were scared we would get stuck. The chain lock on our first room was completely broken but we didn’t notice until late on the second night. They didn’t have tools at that time to fix it so we were moved to another room. Unfortunately despite that room being much better, we had the same issue with a broken chain lock but didn’t want to move again so this time we moved the coffee table in front of the door. Didn’t have this option in the previous room as it was smaller. If you have issues, unless you go to the front desk, you need to contact someone via the company app but that doesn’t necessarily go to someone on property who responds. You also need to pay for housekeeping should you need it.

Location was perfect. So close to everything. We didn’t have a car and it was easy to walk or uber. Rooms simple but were clean and beds were very comfortable. Staff were also very friendly. It’s self serve which is great as long as you don’t need anything. Basically like an airbnb but someone is present just in case you need a hand. Our friend said it was noisey from his room as walls were paper thin and he could hear everything from his neighbours we found it to be quiet, maybe because we were on the third then second floor. Loved the pool party vibes. So fun! Perfect for a birthday or bachelorette trip.

Stayed in April 2024

Main pool was closed while there

Nice pool, great location. Room pretty basic. Needs some upgrades, but fine for a night or 2 in central Scottsdale

Stayed in February 2024

The pool was decent and a good vibe, but we couldn’t bring in our own canned beverages! As much as they would want this to be a day club, it isn’t.

Location was perfect to walk around old Scottsdale

Stayed in April 2024

They need a new hammock in the hammock area. The entire property could use some TLC and a good refresh. The rooms were really dark and the patios were dirty.

The pools were nice. The circle pool was relaxing and quiet. The larger pool is geared more for a younger crowd and not a family.

Stayed in March 2024

Fire alarm in my room went off in middle of the night. Staff did not know what caused it, bad nights sleep over it

Location and bed was comfy

Stayed in March 2024

I think that some features and finishes of the room are ready for an upgrade or refurbishment. Specifically, the barn style door for the washroom was clumsy to deal with and was showing wear-and-tear at this point in it's life-span. I was very put-off by the excessive amount of personal information that Sonder required as part of the pre-checkin process. I found that intrusive and I have concerns about where that data (scan of my identification and full biometric face scan!) is now stored, what it will be used for, who will have access to it now and into the future.

We enjoyed the location. The cost was appropriate for the value received and for what we were looking for on this particular trip. The room was comfortable and safe.

Stayed in March 2024

The facilities were fantastic. The location was so close to old town and also for our festival at civic Center. I would definitely stay here again

Stayed in March 2024

No Kitchenette

The bed and location

Stayed in February 2024

No housekeeping service except at a price of $35 per day.

Location, location, location, and cleanliness.

Stayed in March 2024

I didn't know there was breakfast, that would've been nice... The decor in my room was dull and lacked personality. Overall it just felt stark and cold compared to the online photos which were colorful and homey feeling.... Also there was a loud, intermittent humming sound coming from inside the wall connecting my neighbor all night.... No TV, only streaming for which had to log into all my own accounts in order to watch... No microwave for my leftover dinner... No outlets over the nightstands, had to pull the bed from the wall in order to reach the one behind it.

The heater worked really well... The bed and all the pillows were comfortable... Nice patio.

Stayed in March 2024

There was too much self-serve, and the cafe and restaurant always seemed understaffed and behind. We went to the bar a few times, and there were no bartenders or servers.

Proximity to OldTown and Scottsdale Stadium. Also liked the pools and gym.

Stayed in March 2024

Small refrigerator and TV is ONLY wi-fi so difficult to get local TV channels

Breakfast not included

Stayed in March 2024