Aging, the shower floor need it work, the entrance door was loose like someone previously forced open it and was not properly repaired.

People super nice! Location is good. It was clean.

Stayed in December 2024

That you can not connect a device to the TV. I always travel with my Firestick and the TVs there are outdated and have no streaming services.

I loved the quietness of the Hotel and the sound proof room.

Stayed in February 2024

The tv could have been more updated. Maybe one with apps like Netflix, Hulu, ect. More lighting. Room was too dark. Better signs to get to the rooftop deck. Maybe a rug for the floor.

Loved the cleanliness. The whole hotel smells amazing. Staff was welcoming.

Stayed in December 2023

Bedding, pillows, cleanliness or room, the rooms themselves not everything working, tv channel block, small Decorative pillows rather than full size.

Location and secluded vibe not overpopulated tourist type hotel. Very low key and private

Stayed in September 2023

There wasn't continental breakfast or coffee, subway was a few blocks away. some light construction being done.

Cleaning crew was very pleasant. Cafe across the street was excellent for a quick bite and coffee

Stayed in July 2023

Nothing - a few more coat hangers would have been nice in the wardrobe but that’s a minor thing :)

Staff at reception super helpful & friendly Location superb Beds really comfortable Room basic but very clean

Stayed in April 2023

No kettle in the room??? It has a mini kitchen but no cutlery plates, cups etc. Pool room only open sometimes Room description on booking.com was deceiving, but staff accommodated with no issues

Lovely big clean rooms, nice staff and good location. Great cleaners always fresh towels and toiletries

Stayed in December 2022

location from Times Square hot water didn’t work one morning no shade in the window

housekeeping

Stayed in December 2022

the smell of marijuana in the room, noisy air conditioning, the room probably renovated, but very cheap equipment, the common areas of the hotel are not very representative

good location, room and bathroom big enough

Stayed in September 2022

The pillows - They were a weird size - short and lumpy. The lighting in the rooms were a bit on the dim side (I must be getting old)

The location was convenient. A short walk to Times Square and the convention center at Hudson Yards. Loads of places nearby for food. The staff were excellent, friendly and accessible. The person at check-in even took the initiative to move our groups’ rooms when she realised we were a group so that we would all be together/close by on the same floor. The rooms are a good size and have a nice contemporary feel to them (especially the bathroom)

Stayed in October 2022

Room was very basic. Location just OK

Dave is the best and very friendly. Nice staff. Clean room

Stayed in October 2022

I did not like the lighting in the room. I did not find the bed to be comfortable. I had no bath towels in my room and had to request them. And most of all, I did not like the hotel could not print out a receipt for my stay there.

Overall, the location was good. It was central to where I needed to be. It was quiet as well.

Stayed in October 2022

Great location and extremely nice and friendly staff.

Stayed in October 2022

The bathroom was not that clean. Overall, the room could be cleaner. The hotel didn't have any signs. So, it was hard for me to find it at night.

The front desk person was really polite and welcoming.

Stayed in October 2022

room cleaning at arrival could have been done better

staff was VERY helpful

Stayed in September 2022

Room kinda bare, gym bar very shaky

Location location location

Stayed in September 2022

Room showed some wear (e.g., damage to BA door)

Friendly. helpful staff.

Stayed in September 2022

Although our room and the rest of the hotel was very clean and neat, the ladies restroom on the ground floor was very dirty and in serious need of some cleaning tlc.

The staff were very friendly and helpful. We had a king room, which was very spacious and had all the amenities we needed. Great location, a 10 minute walk from Time Square, but still very quiet outside.

Stayed in September 2022

We spent 10 mins searching for the hotel because its name isnt truss, its cassa. an email wouldve been nice to notify us. the hotel is going through a renovation which hopefully will make it better but it was really run down. The pillows had brown stains on them. ew. no food or vending machines…

I loved the staff. so friendly. The room was pretty clean overall. rooftop view was great

Stayed in September 2022

only thing is that it’s a bit hard to find - no sign outside or obvious entrance.

great location in the heart of Times Square

Stayed in August 2022

reception was a little tired looking but rooms were great

great location and rooms were clean

Stayed in September 2022

The bathroom could use an exhaust fan or something for the steam that accumulates.

The staff was so professional and cordial, so much so that I am writing this review when I usually don't write one. I liked how spacious the room is with 2 queen beds, not a common thing in NYC! The rooftop area was lovely, wish we could have spent more time there. The location was great, we could walk to the train station easily.

Stayed in September 2022

No signage to indicate it is the Truss Hotel. Room was slightly rough around the edges.

Centrally located, clean modern room. Nice roof terrace to watch the cityscape.

Stayed in August 2022

David at the front desk was excellent and very helpful

Stayed in August 2022