Staff was so unprofessional … we could t get room service and I paid for a 10 day stay

Stayed in September 2024

There was no breakfast at all, only lukewarm coffee, but I also needed to ask for a cup from the staff. There were stains on the mattress, the bathroom towels were worn down, with holes in them. The airco was old and loud. The staff was quite bored and unfriendly.

Convenient location, easy to access. Comfortable bed.

Stayed in September 2024

The air conditioner and refrigerator were clogged with ice. Maintenance never came to the room to clean, take out the garbage, or exchange towels. Hotel did not offer breakfast and smelled with cigarette smoke in non-smoking areas. Blankets had cigarette burns.

Liked the location. Close to Six Flags, Hurricane Harbor, Gurnee Mall, Pleasant Prarie Outlets in Wisconsin, and Milwaukee.

Stayed in August 2024

False advertising no pets 20 cash deposit 200 deposit for pets 20 a day 4 pets ridiculous my booking was supposed to be canceled

Absolutely nothing bes bugs rude owners wife

Stayed in July 2024

Dirty parking lot

It has smoking rooms

Stayed in July 2023

There were suspicious stains on most of the furniture, not to mention that the mattress under the mattress cover was yellow and brown. There was a cockroach in the bathroom I had to kill and during the middle of the night someone let their kid just scream for like 15 minutes. They also made up a $20 "room deposit" and the guy who took the money from me said I'd get half of it back upon check out. I got the full $20 back because the older lady working there wasn't in on the fact her son/coworker wanted to keep half of the made up deposit. That was probably the only good thing. The sheets/bed made my partner and I itchy too so I was scared about bed bugs but thankfully I don't think we got them.

Nothing.

Stayed in July 2023

It smelled like cigarettes from the minute you walk into the building. There's a $20 deposit that's cash only and their ATM didn't work. There was a fingernail on the night stand, and the room seriously needed to be cleaned more thoroughly.

Stayed in July 2023

All good people

Good 👍

Stayed in October 2022

close to my place

one of tha crew is a asshool but the rest is good

Stayed in August 2022

very outdated, reeked of smoke and the ice machine was gross

Stayed in July 2022

we heard there was a shooting in the area, before we show up. on the news.

Stayed in July 2022

Everything they also stole money after I reported the hotel

The hotel was nasty full of bed bugs. Hole in the furniture. After reporting the hotel they continued to steal money from my account. Booking should have never listed them on their site. I will be taking legal actions

Stayed in October 2024

Nothing it was horrible

Nothing

Stayed in September 2024

No towels, no cleaning, no soap, strong smelling, didn’t change blankets, I didn’t know about the 40.00 dollar deposit in cash,

Nothing

Stayed in September 2024

Everything. To start, when we got to the hotel the clerk was sitting on the couch right in front of the window on his phone and looked annoyed when we showed up. He started the check in process to be assisted by someone else who then told us we didn’t have a reservation all while holding onto my ID. He pointed out that we did. We had to place a $20 cash deposit for the room that we did get back at the end of the stay but were told no matter how many people were in the room we could only have 1 key. Travel down the hall to the room to find molded ceiling tiles right outside our room. They failed to tell us at check in you needed to pull up on the handle to open the door so we thought we had someone else’s room. Upon entering the sauna of a room, we checked for bed bugs and were delighted to not find any. My daughter went to use the bathroom only to come out when she was done and tell me there was no soap to wash her hands. Oh yeah and there was no toilet paper. I went to check and sure enough, nothing. The roll to hold it on was still on the counter. There was one towel in the rack that looked like it was the floor towel you use when you get out of the shower. Not only was this towel covered in mystery stains, but her bed cover and 2 of the 3 sheets and blankets had mystery stains as well. There were questionable noises all night long. Upon leaving in the morning, as we walked out of the room we couldn’t tell if that was weed we were smelling or just the mold/must in the whole place.

Nothing

Stayed in September 2024

The building itself was gross. The customer service was horrible.

The only decent thing about this property is the location. Not in a bad place.

Stayed in September 2024

Usually not a review person, but I just want to write it to give you a heads-up that this is NOT A smoke free place. I am severely allergic to smoke and I was soo hard of breathing every time I was passing by the lobby, where on each room door it says ‘No smoking’ Area. Cleanliness also had lots and lots of issues. I didn’t have time to find another place but I have never been to a hotel like this before. (I travel a lot due to work). Staff was nice, but not worth saving some pennies to risk health.

Stayed in September 2024

Property was dirty and full of drug users

Cheap

Stayed in September 2024

Everything from staff and all

Horrible

Stayed in August 2024

They only had one room key 🔑 I axidently locked my key in the room on axident and had to pay a $20 fee for an axident the front desk reaked of cigarett smoke 🚬 and the guy threatened me and sed now I have to go get my 🪜 and ladder up to the 3rd story window with my crow bar and brake in to unlock 🔑 the room what a screwd up staff penalizing me for axidently 🔒 ing my key in the room will never go back to this hotel again

The bed was very comfy

Stayed in August 2024

Everything

Way to overpriced for what you get, do not book here

Stayed in July 2024

The carpets in the halls and room were filthy! There was a bad odor in the hallways. The condition of the building was unsightly. There was useless extra furniture stashed in nooks and crannies in the hall. 3 floors, but no elevator. No breakfast or coffee in lobby and no coffee machine in room. Towels were like rags and all the linens were a dingy gray. In the room and bathroom there were motion sensor lights so anytime either of us got out of bed, the lights came on.

The staff members were friendly. Plenty of parking. Air conditioner worked well. Bed was comfortable enough.

Stayed in August 2024

The privacy

Stayed in August 2024

Everything from the disgusting smell to the fact there were no plastic cups in our room and had to again argue with the staff for over 10 minutes for them to give me 2 plastic cups that have been provided to them for guest worst hotel ever and I have been traveling the world and staying in hotels for 39 years and never been to a place this bad in my life I skipped to the front desk to give them their keys and get the hell out that hell hole

There was nothing I liked about this location as soon as you walk into the lobby it stinks to hell and high water I should of known my room would be worse my room not only smelled like something crawled in there and the staff argued about it and took them 40 minutes to bring me an air fresher the ice buck in the room looked like a roach party dingy grubby place if I had booked the trip we would never have stayed there

Stayed in July 2024

Nerver

Never

Stayed in July 2024