No soap or anything provided, first room had no pillows so forced to change rooms, toilet was broken in second room and they had no maintenance on staff to fix it. Walls must be very thin, could hear doors slamming all night and people running on floor above. Claim to have a no refund policy even for their own mistakes.

Had a kitchen, but hotel did not provide anything to actually use it

Stayed in July 2024

The whole room need a new update, everything was used up!!! Bathroom water was dripping, I have kill 2 roaches, the AC is old; doesn’t cold the room & the floor isn’t clean because my & my family feets was dirty end of the day .

The only thing I said the location isn’t bad, the staffs nice except for one lady, she was rude on the phone, & she was kinda rude when I come down to get new towels that’s you have to paid $2 a day for…….

Stayed in July 2024

The frig looked like it had been outside in the elements before putting in room.

Close and convenient.

Stayed in March 2024

No trash cans in the room, tv didn’t work. Bed was subpar.

Stayed in February 2024

No TV The table in this room was broken and when you placed weight on it, you thought it was going to fall off. The entire Housekeeping cart was inside the room when I opened the door - at first it was a little frightening upon seeing.

The price was good and made an adjustment to my stay of $10 due to NO TV. The gentleman that checked me in was super friendly and informative. Very apologetic about the Housekeeping cart being in the room and shortly he came to remove it.

Stayed in January 2024

The room was dirty had food under the bed and the floor was really dirty. Had white powder on corner of mattresses probably poison for bugs. No shampoo and the room said it had a bed sofa and it didn't.

The area was good. Full size fridge and even had a stove too cook on.

Stayed in January 2023

stove didn’t worked, microwave missing plate and no toilet paper was available. Its suspicious people that live there.

affordable, staff was nice.

Stayed in December 2022

No one was on duty when I arrived to check in. I had to wait an hour til the General manager got someone to come check me in. The attendant that showed up acted like I was disturbing his peace. He wasn't friendly at all. The toilet was stopped up and I had to be moved to another room because they don't have plungers.

Stayed in November 2022

The AC didn't work very well. I paid for a upgrade and it's show queen size bed &sofa bed in the room and there was not one when ask about my up grade I was told you have a queen bed tha not what it's show me on the app

Clean as qlway

Stayed in July 2022

clean and the staff is as nice

Stayed in May 2022

Great experience!!!! All hotels should give an extra amount of towels beforehand and have at leastat least 2 waters in the room even if they are used, add to bill. If not, leave for next gyestm Let be the wifi password is on the key card enclosure. Excellent temperature adjustment, quite, bed is amazing. And quiet. Will stay here again and other locations from now on.

Stayed in April 2025

Decided not to stay. Place was not safe nor confortable. Bathroom was clogged and there is not a single utensil to cook. Place smell was not good. Even though I decided not to stay they charged full and refused to refund the money. Now I have to battle as it’s been 10 days and have not received the partial refund as they said they will charge almost two full nights in between charges and fees. Staff was not attentive nor understanding and simple didn’t care.

Nothing, don’t stay there!

Stayed in February 2025

Convenient location and friendly staff.

Stayed in February 2025

The bathroom is the most disgusting, horrific image I ever encountered in my life. Urine stains are everywhere near the toilet. The smell was nauseating. I left right after checking in and booked another hotel nearby. I do not trust the towels were clean eight.

The bathroom is the most disgusting, horrific image I ever encountered in my life. Urine stains are everywhere near the toilet. The smell was nauseating. I left right after checking in and booked another hotel nearby. I do not trust the towels were clean eight.

Stayed in December 2024

The front office clerk was the BEST. Greeted me with a smile and very personable

Stayed in October 2024

Bed was very uncomfortable, toilet ran constantly, shower dripped constantly. Took 4 times to get a key open my door.

Only thing I liked was access to freeway, to get out of there.

Stayed in September 2024

The experience was very bad because we were nearby waiting for 3pm to check in and they called us almost at 2pm to tell us that they had made a mistake in accepting the reservation because they did not have rooms available. That was terrible and lack of seriousness that's why I don't recommend it.

Stayed in May 2024

the worst experience at this place. we came out to Texas last minute to clean out sister's house, who passed and needed a comfy place to rest our heads after a 14-hour day of work each day from Thursday to Sunday. the beds were atrocious. My child even mentioned it before me, which is pretty bad. I've never been to jail, but they are most likely worse than jail cell beds.

Location

Stayed in April 2024

The second floor smelled of wet dog

Convince

Stayed in April 2024

The staff was so helpful pleasant and Veronica especially she treats everyone with such a way that makes you feel as if your talking to a friend but just gives you the first impression to assure you your stay will be pleasant. That is extremely hard to come by these days and really hard to have people still in customer relations or service that treats people with respect nd follows their company rules. The hotel was quiet and I loved it and it always smelled clean also hard to find these days in extended hotels and I have stayed here last year and oh what a change in every way and that’s a 100 percent positive lol the way thanks Veronica for being such a genuine delightful all round person and you are appreciated greatly . Carlos Perez room 102 when I was there

Stayed in March 2024

Can't say nothing

Veronica at front desk was exceptional at customer service and very pleasant to deal with definitely hard to get that in any hotel these days.

Stayed in March 2024

Website said "Pet Friendly," but property does not allow cats.

Stayed in March 2024

There was nothing to like

Nothing

Stayed in January 2024

The beds are absolutely horrible. The front entrance is absolutely horrible. This experience caused be to never stay at a WoodSpring again.

This place looks like you’re checking into a prison when you walk in the door. The beds are like cots the refrigerators are rusted and look horrible. This room gives you no “cozy” feeling when you walk into it.

Stayed in January 2024