Reviews of WoodSpring Suites Houston Willowbrook This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
18929 Tomball Parkway, Houston, TX 77070, United States
#364 of 437 hotels in Houston
Guests' ChoiceReview Score
Based on 77 hotel reviews
5.2Score breakdown
-
Cleanliness
5.7
-
Comfort
6.1
-
Location
7.3
-
Facilities
5.8
-
Staff
7.1
-
Value for money
6.5
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: October 7, 2024
Sandra
United States1 review5.0“Overall, barely average. Price and location was excellent, but quality was lacking.”- • Leisure trip
- • Couple
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
Check in was slow - and we tried calling but took several tries to reach someone, but then she came rt down. They made a mistake and didn't have the room with 2 beds as reserved, but provided a cheaper single queen bed which was ok but not our preference. Also confusion over ck out - my Ad said 11-12 ck out. Maid beat on our door at 11:15 and rudely told us ck out was 11. We apologized and hurried but were confused thinking we had until 12. Mildew smell seems prevelent all over building (lobby and our 3rd floor), and we had to step over a teenager sitting in the hallway to get to our room.
Price and location was excellent, but quality was lacking.
Stayed in October 2024
-
Reviewed: February 12, 2024
Crystal
United States5 Reviews5.0Fair- • Travelers with friends
- • Queen Suite - Non Smoking
- • Stayed 1 night
- • Submitted from a mobile device
It was roaches all over the place
Stayed in January 2024
-
Reviewed: June 24, 2023
Jasmine
United States5 Reviews4.0Disappointing- • Leisure trip
- • Couple
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Facility had a weird smell and room was dirty
Grounds are nice and clean
Stayed in May 2023
-
Reviewed: May 22, 2023
Carla
United States7 Reviews5.0Fair- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Accessible/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
smelled like cigarettes
Stayed in May 2023
-
Reviewed: April 17, 2023
Pugamama
United States12 Reviews5.0“It was so so”- • Leisure trip
- • Group
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 5 nights
- • Submitted from a mobile device
The cleanliness of the room we stayed in, the beds where small for 2 people to sleep on.
The price for what we needed
Stayed in April 2023
-
Reviewed: April 15, 2023
Reagan
United States2 Reviews1 helpful vote6.0Pleasant- • Couple
- • Queen Suite - Non Smoking
- • Stayed 1 night
- • Submitted from a mobile device
all the people hanging around the building, you can hear every noise. the hallways have a weird smell
Stayed in April 2023
-
Reviewed: January 18, 2025
Crystal
United States2 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Queen Suite - Non Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Roaches, and if you stay longer you're responsible for laundring your own sheets and towels. The roaches I seen maybe twice. I did clean my room daily with Clorox and did the dishes as soon as we finished with them. I also made sure my doggie' s good bowl was cleaned and put away. I understand that they can't fully be responsible for the roaches because everyone isn't as clean as me. Overall the stay was perfect and quite. Definitely would stay here again.
The staff went above and beyond, especially the morning clerk. I don't remember her name but she's an angel. It's Nika or Nitra, African American woman. She's off on Wednesdays, and she's the only African American woman I seen at the front desk. The night staff was awesome as well. They all made me feel at home during my two week stay until my apartment was ready for move-in. One more plus, they don't charge for your pets. They love the pets.
Stayed in December 2024
-
Reviewed: December 19, 2024
Lamiae
United States1 review2.0“Bad”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
There were roaches coming out of the sink, and the room was very dusty. There was no soap or body wash provided. The room was expensive for what the hotel offered, which was a place with a bunch of drug dealers and homeless people right outside the hotel. I felt unsafe the entire time, and we were approached by a fellow guest who asked us for tobacco? Just an overall horrible experience. The staff were nice though!
Nice worker.
Stayed in December 2024
-
Reviewed: November 29, 2024
Ammanothay
United States9 Reviews3.0“Place are smelling, no breakfast, bad internet connection, no iron, no coffee maker not really conve”- • Leisure trip
- • Group
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Smelly hallway, no iron, iron board, no coffee maker and bed are small for queen size and uncomfortable. It looks like size full. Smelly room
Location
Stayed in November 2024
-
Reviewed: November 25, 2024
Ammanothay
United States9 Reviews3.0“Smells bad, especially hallway”- • Group
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Smells very bad, no place for ice, no iron and iron board, internet connection bad, no room service, bed are very noisy and smaller for Queen size. No ice or breakfast place
Pictures looks great, but the actual very disappointing. When we were there nothing attracting us.
Stayed in November 2024
-
Reviewed: November 7, 2024
Jamal
United States1 review1.0“Roach hotel.”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
There was an infestation of roaches. We were unable to sleep comfortably because of this.
The staff was honest and did give us a chance to get a refund if we saw the room and it was not up to standard.
Stayed in November 2024
-
Reviewed: October 31, 2024
Duncan
United States1 review8.0“Great value”- • Business trip
- • Couple
- • Queen Suite - Accessible/Non Smoking
- • Stayed 1 night
- • Submitted from a mobile device
A lot of people coming and going, loud late at night
Value, availability on short notice
Stayed in October 2024
-
Reviewed: October 10, 2024
Patrick
United States2 Reviews1.0Very Poor- • Business trip
- • Couple
- • Queen Suite - Non Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Front desk locked up like a check cashing business Flooring was coming up of the floor Television didnt work
Price
Stayed in October 2024
-
Reviewed: October 10, 2024
Mitchell
United States1 review1.0“poor customer service poor transaction experience”- • Leisure trip
- • Solo traveler
- • Queen Suite - Non Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
never was approved
Stayed in October 2024
-
Reviewed: July 18, 2024
Permetrie
United States10 Reviews7.0“Nice...but some safety considerations.”- • Family with young children
- • Queen Suite - Non Smoking
- • Stayed 7 nights
- • Submitted from a mobile device
Questionable elements. Lots of loitering in parking lots. Safety concerns with side doors left unlocked.
Clean room
Stayed in June 2024
-
Reviewed: July 15, 2024
Steve
United States6 Reviews2.0“Worst dump I ever stayed at”- • Leisure trip
- • Family with young children
- • Queen Suite - Non Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Looked like they were renting nightly for cash
Ordered double room. Got single. Loud arguments all night.
Stayed in July 2024
-
Reviewed: June 15, 2024
Jimmy
United States1 review10Exceptional- • Business trip
- • Solo traveler
- • Queen Suite - Non Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Clean facilities
Stayed in June 2024
-
Reviewed: March 16, 2024
Theresa
United States6 Reviews10Exceptional- • Business trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 7 nights
- • Submitted from a mobile device
The dog braking
Was able to sleep well
Stayed in February 2024
-
Reviewed: February 18, 2024
Claudia
United States9 Reviews2.0Very Poor- • Leisure trip
- • Couple
- • Queen Suite - Non Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Tv remote not working, only one mirror in restroom, very uncomfortable bed
Location
Stayed in February 2024
-
Reviewed: December 29, 2023
Marcela
United States1 review1.0Very Poor- • Couple
- • Queen Suite - Accessible/Non Smoking
- • Stayed 1 night
- • Submitted from a mobile device
1. A place where you smell all the time Mariguana Halls and Rooms. Horrify..The people seatting outside smoking with not good aspect . Well I really I didn't liked. The room inside they need to change all appliance and beds looks very old. . I don't recommend this Hotel to stay. It looks very dirty. It's very sad 😞😪 ..Because the building looks good outside not inside. Looks they don't care at all.What ashamed place. Im so sorry to be so honest with this place.
Stayed in December 2023
-
Reviewed: December 4, 2023
Bathsheba
United States2 Reviews8.0Very Good- • Family with young children
- • Double Room with Two Double Beds - Accessible/Non-Smoking
- • Stayed 19 nights
- • Submitted from a mobile device
Location and staff
Stayed in November 2023
-
Reviewed: September 11, 2023
Krystal
United States2 Reviews1.0“I did not stay !”- • Family with young children
- • Queen Suite - Non Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Not Professional .
I liked nothing about the property , it was filled with people standing out side - you could smell drug’s everywhere.
Stayed in September 2023
-
Reviewed: September 10, 2023
Cody
United States4 Reviews10“It was great”- • Leisure trip
- • Couple
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
I like everything I can’t say nothing bad about this property
Wonderful great stay clean Nice people
Stayed in September 2023
-
Reviewed: September 2, 2023
Budd
United States1 review1.0Very Poor- • Family with young children
- • Queen Suite - Non Smoking
- • Stayed 6 nights
- • Submitted from a mobile device
It was infested with roaches
Stayed in August 2023
Guests also reviewed these properties:
-
Melas ApartmentsAgios Nikolaos, Greece
-
Best Western Olde Maritime Motor InnWarrnambool, Australia
-
Best Western Newport InnNewport, US
-
Millennium Central DohaDoha, Qatar
-
Thilaka City HotelAnuradhapura, Sri Lanka
-
Hilton Garden Inn Istanbul Atatürk AirportIstanbul, Turkey
-
My Hostel TolyattiTolyatti, Russia
-
FabHotels Bhikaji Cama Place IINew Delhi, India
