You must show a valid photo ID and credit card upon check-in. Special requests are subject to availability at check-in.

Special requests cannot be guaranteed and may incur an additional charge.

The maximum amount for any cash payment is $1,500. If a reservation is made with 11 rooms or more, the property may contact guests to request payment within 72 hours to guarantee the reservation.

If you are traveling with children under 12 years of age, you must select a specific rate that includes children to ensure that the correct amount is paid, all children pay. Children between 2 and 12 years old must pay a supplement at the reception upon arrival if they are not included in the rate of your reservation.

Guests are required to show a valid ID and credit card upon check-in. Please note that all special requests are subject to availability and may incur additional charges.

In the Superior Room, the hotel reserves the right to assign any of the 4 hotels that have the same room category: Barceló Maya Beach, Barceló Maya Caribe, Barceló Maya Colonial or Barceló Maya Tropical.

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。