Sheikh Mohamed Bin Rashid Boulevard, Downtown Dubai, PO Box 31166, Downtown Dubai, Dubai, United Arab Emirates
#10 of 718 hotels in Dubai
Guests' ChoiceBased on 4272 hotel reviews
9.4Cleanliness
9.5
Comfort
9.6
Location
9.8
Facilities
9.4
Staff
9.5
Value for money
8.9
Free WiFi
9.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: February 20, 2024
Al
United Arab EmiratesLovely hotel very close to the mall, Kempinski added a value to the place
Stayed in February 2024
Reviewed: February 20, 2024
Al
United Arab EmiratesExceptional stay the ladies at the reception were more than helpful Very friendly and polite
Stayed in February 2024
Reviewed: February 19, 2024
Abdulelah
United States of AmericaClean, perfect location, and great staff
Stayed in February 2024
Reviewed: February 18, 2024
Fatima
QatarGood
Nice
Stayed in February 2024
Reviewed: February 18, 2024
Mohamed
United Arab EmiratesReception
Stayed in February 2024
Reviewed: February 18, 2024
Nouf
Saudi ArabiaThe smell in the hotel , the doors of the toilet in the suite
Location
Stayed in January 2024
Reviewed: February 16, 2024
Utpal
IndiaAmazing
Stayed in February 2024
Reviewed: February 14, 2024
Abdulrahman
KuwaitAmazing place with great service. The staff are so helpful, especially at the reception, Mr Mohamed and Mr Karim.
Stayed in February 2024
Reviewed: February 13, 2024
Rwan
Saudi ArabiaHow to use AC system
Stayed in February 2024
Reviewed: February 11, 2024
Ahmad
Saudi ArabiaI was offered a free of charge upgrade to a king bed room upon request, anyhow I had to ask for it the day after arrival to check the availability, when I asked, I was told it will be not for free. - The bathroom floor is not clean - issue with sink water drain , requested the plumber immediately after check in. - delay in room / cleaning/ make up
The breakfast, Dubai mall is very close.
Stayed in February 2024
Reviewed: February 10, 2024
Mariam
Saudi ArabiaNothing
The location is perfect and the staff made it an exceptional stay from the receptionist ( Jennifer) to the concierge all were very friendly and helpful
Stayed in February 2024
Reviewed: February 8, 2024
Nora
MexicoDon’t have hot water in the shower
The location next to Dubai mall
Stayed in November 2023
Reviewed: February 6, 2024
زياد
Saudi ArabiaLovely stay
Stayed in February 2024
Reviewed: February 3, 2024
Alhodaithy
Saudi ArabiaToo much crowded at the entrance, and most of the time, it's difficult to get to the door with the car.
The staff are very friendly, especially Nawal in the reception, and Mohammed, who served Arabic coffee in the looby.
Stayed in February 2024
Reviewed: February 3, 2024
Zuhair
Saudi ArabiaTv channels (sports) are very limited and it should contain all sports channels especially be in and ssc
Stayed in January 2024
Reviewed: February 3, 2024
Khalid
QatarLittle delay in check in but was compromised by late check out
The reception were very friendly and helpful and especially Jennifer she was great
Stayed in January 2024
Reviewed: January 31, 2024
Afrah
Saudi ArabiaThe shower jel and body lotion were not filled
Stayed in January 2024
Reviewed: January 30, 2024
Dr
Saudi ArabiaNot to allow extension few hours after 12:00 hrs.
Good location Clean Good staff
Stayed in January 2024
Reviewed: January 29, 2024
Salem
Omannothing
The best advantage of the hotel in this area is it’s location. Easy access to the mall. Staff are working hard to make your stay convenient I had a dinner in Nai restaurant and food was amazing with good environment, DJ and music
Stayed in January 2024
Reviewed: January 29, 2024
Tariro
ZimbabweLocation is excellent as the hotel is right in the Dubai Mall. Stayed when the hotel was transitioning from Address to Kempinski. The pool was closed and couldn't utilise it. Otherwise great stay.
Stayed in January 2024
Reviewed: January 27, 2024
Jainul
QatarIt was good no complaints
Hospitality and cleaniness
Stayed in January 2024
Reviewed: January 26, 2024
Shokoufeh
U.S. Virgin IslandsSofa bed was so old and uncomfortable
Stayed in January 2024
Reviewed: January 25, 2024
Raid
Saudi ArabiaThis review is hidden because it doesn't meet our guidelines.
Reviewed: January 24, 2024
Bader
KuwaitReception assistant
Stayed in January 2024
Reviewed: January 22, 2024
Moulay
MoroccoAlways special
Stayed in January 2024
Albufeira, Portugal
Ulaanbaatar, Mongolia
Decatur, USA
Werfenweng, Austria
Alba Iulia, Romania
Keystone, USA
Carrick on Shannon, Ireland
Caleta De Fuste, Spain
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content