5706 Ferry St, L2G 1S7 Niagara Falls, Canada
Based on 3125 hotel reviews
7.6Cleanliness
8.2
Comfort
8.1
Location
7.8
Facilities
7.7
Staff
8.3
Value for money
7.7
Free WiFi
7.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: October 16, 2023
Caron
CanadaThat I had to pay for parking.
Stayed in October 2023
Reviewed: October 15, 2023
Candice
CanadaPaying for parking
Bed was comfy, room was clean. However we felt it was super small. And there was no other King beds to upgrade.
Stayed in October 2023
Reviewed: October 14, 2023
Mario
CanadaFriendly staff, comfortable rooms , clean place
Stayed in September 2023
Reviewed: October 13, 2023
Devshri
CanadaNo bathtub mat … slipped in the bathroom
Clean room, spacious!
Stayed in October 2023
Reviewed: October 12, 2023
Avion
CanadaThe view.
I like that is away from the action on Clifton Hill.
Stayed in October 2023
Reviewed: October 12, 2023
Vania
CanadaThe additional fee for parking per night was understood, however, at this time of year and for the location, it is a bit much, since you really do need to use your vehicle and pay for more parking closer to the falls and main attractions. It really should just be included in the nightly cost. Also some sort of breakfast option (continental or buffet breakfast included, or at least an on-site café) would be a great addition as there aren't many good and reasonably priced options near the hotel.
Pool and arcade room were great. Excellent customer service; extremely friendly and helpful staff. Facility was very clean and welcoming immediately upon entering - room was large, very clean and great for a family of 5! (Plenty of room even with a rollaway bed!)
Stayed in October 2023
Reviewed: October 11, 2023
Hui
CanadaVery clean and the location is very convenient.
Stayed in October 2023
Reviewed: October 10, 2023
Ma
CanadaNothing
Near from the place where we like to go.
Stayed in October 2023
Reviewed: October 9, 2023
Feres
CanadaSpace limited in the Room and the A/C unit very noisy. Turning the Fan off made the room very hot.
Not too much the cleanliness was A1
Stayed in October 2023
Reviewed: October 9, 2023
Jeane
United States of AmericaStaff is nice and approachable…..rooms were clean but the light and exhaust is loud…..
Stayed in October 2023
Reviewed: October 5, 2023
Lia
CanadaPeople use the pool and not dry up and walk in the elevators with wet feet. Some people have no class
Stayed in October 2023
Reviewed: September 30, 2023
Anna
United States of AmericaThe coffee wasn't the greatest
Everyone was nice and friendly and everything was clean.
Stayed in September 2023
Reviewed: September 30, 2023
Richard
United KingdomN/A
Clean hotel, friendly staff, good parking and great facilities like a pool, games room and gym. All at a very reasonable price.
Stayed in September 2023
Reviewed: September 29, 2023
Babyness
United KingdomSuper close to everything was amazing 👍
Stayed in September 2023
Reviewed: September 28, 2023
Sarit
IsraelThe bed was a bit squiky and the pillows werent as comfortable. But overall it was a good experience.
The front desk girl (i think her name is Alkehia) was super nice and full of information. Was a great welcome.
Stayed in September 2023
Reviewed: September 28, 2023
Rawlin
CanadaThey never had breakfast on site.
Very clean, friendly. Beds were very comfortable, not out of shape.
Stayed in September 2023
Reviewed: September 26, 2023
Huei-tzu
CanadaGuests don't feel welcomed when asked to pay for parking.
Good location. Within walking distance to Craft Hill and the Falls.
Stayed in August 2023
Reviewed: September 24, 2023
Howard
CanadaThe front end staff was wonderful. Very friendly, welcoming and efficient. Room was a generous size, very clean and comfortable. Bed and pillows were excellent. Located minutes from Clifton Hill and the falls and very near the Gale Centre where our tournament was.
Stayed in September 2023
Reviewed: September 24, 2023
David
CanadaThe hotel is quite far from the falls. About 20 minutes walking.
The room was clean.
Stayed in September 2023
Reviewed: September 23, 2023
Judith
CanadaI don’t understand why hotels charge for parking on their grounds. How do they think the majority of their customers get there. It results in everything being more expensive. You get coupons to eat at other restaurants in the area but add 20.00 to your evening for parking and then tip money on top of the meal and we ended up not using the coupons and eating off the main area in Niagra. Everything was good in the hotel except the drain in the sink was clogged up and the toilet kept running after flushing. I find this an issue in hotels and I wish hotels would do a maintenance check on water being wasted in their facilities. I realize you can call for service but it just seems environmentally wasteful.
The beds and room were clean and comfortable. We were able to check in a bit early as we were a bit exhausted from a lot of travelling. The front desk was very helpful. Parking was plenty and well lit.
Stayed in September 2023
Reviewed: September 21, 2023
Stuart
CanadaTo be honest it was an exceptional deal for what it was.. I couldn't really fault anything
Excellent front desk staff very accommodating and friendly
Stayed in September 2023
Reviewed: September 20, 2023
Moon
CanadaI got two rooms, one with 2 queen beds, another with one king bed. 2 queen beds room costed less but was bigger. The king bed room was really really small but costed more!
Lots of facilities in house
Stayed in September 2023
Reviewed: September 18, 2023
Jarrel
CanadaThe price for one night
The location and design of the hotel close to everything.
Stayed in September 2023
Reviewed: September 17, 2023
Sue
CanadaFitness centre locked.
Close to casino, comfortable and clean. Inclusive amenities.
Stayed in September 2023
Reviewed: September 17, 2023
Gillian
CanadaPool was small and busy, room could have been cleaned a little more.
Staff were very social and efficient. The discount coupons given at check in.
Stayed in August 2023
Royan, France
Cannes, France
Ocala, USA
Mileai, Greece
Milan, Italy
Syracuse, Italy
Kuvshinovo, Russia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content