9939 Universal Boulevard, Orlando, FL 32819 , United States of America
#28 of 387 hotels in Orlando
Guests' ChoiceBased on 1587 hotel reviews
9.0Cleanliness
9.3
Comfort
9.3
Location
9.3
Facilities
9.3
Staff
9.1
Value for money
8.9
Free WiFi
8.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 1, 2024
Stevie
United KingdomThe walk from the self park to the lobby was ridiculous.....a very long walk. And to charge $29 for the privilege! The only other gripe, and this was a big one for us, is the amount of young kid''s in the hot tub. No adult supervision. We wanted a nice sit in the hot tub and it was ruined by these noisy kids jumping around. I had to tell them to get out, but there was a guard on duty and he never said a word to them.
Pretty much everything was superb and top notch.
Stayed in April 2024
Reviewed: May 1, 2024
Brown
United States of AmericaIt was perfect
So much for the kids to do
Stayed in April 2024
Reviewed: April 30, 2024
Bernice
United States of AmericaThe reception didn't let housekeeping that we were checking out at 1pm and had 2 people knocking on the door requesting us to leave.
Everything was perfect!!
Stayed in April 2024
Reviewed: April 30, 2024
Ehab
United States of AmericaLiked everything.
Professional staff, Our waiter Rafea was excellent. Breakfast was delicious, rooms are renovated and clean. Home away from home for sure.
Stayed in April 2024
Reviewed: April 29, 2024
Veronica
United States of AmericaDinning inside of the hotel. The pool access. Amazing service at all amenities.
Stayed in April 2024
Reviewed: April 29, 2024
Ali
CanadaLoved the location
It was magical
Stayed in April 2024
Reviewed: April 29, 2024
Odell
United States of AmericaWhen taking a shower in the morning before we left due to just an overnight stay. The water in the shower started turning into a small swimming pool and came up past my ankle. That should have been checked prior.
Location, clean and friendly staff.
Stayed in April 2024
Reviewed: April 29, 2024
Severina
SwitzerlandWiFi was disappointingly weak in my room. For the Spa and Gym you need to pay an extra charge not communicated in advance when booking.
It's is a gorgeous location surrounded by stunning nature and wildlife! Room is spacious, pools heated and enough varety for every taste. In the hotel you have restaurants, market place, coffee shops. Staff professional and customer oriented.
Stayed in April 2024
Reviewed: April 29, 2024
Jacqueline
United States of AmericaN/a
N/a
Stayed in April 2024
Reviewed: April 29, 2024
Sarah
United States of AmericaThe service at Mi Casa Tequila Taqueria . Server was not attentive and food came out cold. Wish more onsite restaurants offered kid menu options.
The location, value and comfort of the rooms.
Stayed in April 2024
Reviewed: April 29, 2024
Maria
United States of AmericaThe parking is to expensive and food ever thing
Super clean and staff very friendly
Stayed in April 2024
Reviewed: April 29, 2024
Caroline
United States of AmericaBeautiful hotel within stunning surroundings. Very well thought out facilities and restaurants. Pools were lovely and warm. Bedroom was clean and well presented.
Stayed in April 2024
Reviewed: April 28, 2024
Felix
United States of AmericaNothing
Everything
Stayed in April 2024
Reviewed: April 28, 2024
Doug
United States of AmericaParking fee
Pools are amazing
Stayed in April 2024
Reviewed: April 27, 2024
Hosun
NetherlandsA bit older, renovations needed on some parts.
It was beautiful, big, clean and complete.
Stayed in April 2024
Reviewed: April 27, 2024
Victoria
United States of AmericaRoom no clean
Pool
Stayed in March 2024
Reviewed: April 24, 2024
Han
Netherlands-
The breakfast buffet was amazing. Just for USD 28 you can eat as much as you like from a great variety of foods! The shop is open 24/7 for drinks and snacks. There are 3 big swimming pools and two hot tubs.
Stayed in April 2024
Reviewed: April 22, 2024
Zahn
United States of AmericaRoom was large and comfortable. Pool and grounds were excellent.
Stayed in April 2024
Reviewed: April 18, 2024
Mark
United KingdomNot one thing
Everything is first class, the rooms the pool, the staff, the ambiance
Stayed in April 2024
Reviewed: April 15, 2024
Kashonna
United States of AmericaWe loved it
Clean, well maintained property. Plenty of restaurants and things to do.
Stayed in April 2024
Reviewed: April 15, 2024
Yeney
United States of AmericaEverything
Stayed in April 2024
Reviewed: April 15, 2024
Ashley
United States of AmericaI have no complaints
Convince, cleanliness of the property, comfortable beds, great service, good restaurants. Also, close to attractions and stores.
Stayed in April 2024
Reviewed: April 15, 2024
Silvia
United States of AmericaI didn't like that staff wasn't helpful as far as check-in. Instead of carrying by bags through the ballroom they could have directed me to the front of building to check in and unload. My shower could have been cleaned better. My sink was clogged. The beds need to be replaced as they are worn. Obviously it's a tourist spot so everything is priced double what it would usually cost. I was asked at check in king or double queen and I asked for king but ended up with double queen. Being that's what I initially booked I didn't say anything I just thought it was crazy to offer something and give them different.
I like that it was conveniently located, anything you would need is on the property and plenty of space for everyone to enjoy the pools without being overwhelmed.
Stayed in April 2024
Reviewed: April 14, 2024
Fiorella
United States of AmericaEverything! Amazing
Stayed in April 2024
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