They put a holding deposit on our cards without prior knowledge or agreement. These deposits were not released after departure, by the Finance Dept, as was promised. Our bank could not release the amount as it was on hold by Manhattan Club. We really struggled to get a release of these funds and had to phone, send e-mails and with much struggling, eventually had the hold released weeks after check-out. A very unpleasant experience!

Excellent stay in the heart of Manhattan. Well appointed rooms close to everything - especially Central Park, Rockettes, Rockefeller Centre and most other sites.

Stayed in December 2023

There are only 2 guest elevators and 2 service elevators and they're small so taking 15+ flights of stairs (down) is quicker than waiting in the morning and evening. Also, we had only 2 of our 4 suites together. We also weren't allowed to eat dinner up in the lounge. Also, one of the rooms was really hot and we had to just turn off the heat to keep it cool enough to sleep- but it's an old building.

I liked the general set up of the suites. It was nice to have a little eating area, TV area, and bed. Having a usable fridge is great. The cleaning staff were lovely. We were able to use the lounge during the day for a lunch meal with our group. The location is FANTASTIC. Bathrooms have been updated.

Stayed in December 2023

The pull out couch was a rough to sleep on.

Close to almost all the main attractions. A short subway ride to the rest!! Joel was like having an old friend in a new city!!

Stayed in January 2024

We did book our stay with bookings.com. On their website, they showed a picture of a separate bedroom and a living room. When we arrived, we were given a room that was one bedroom and living room combined. We were disappointed about this and also one of our relatives opened up a bottle of water and we were charged an exorbitant amount on the bill for this.

We enjoyed our stay in New York City here. The staff was quite friendly and very helpful. The rooms were very clean.

Stayed in December 2023

The hotel hasn’t double-glazed windows! A lot of wind and cold get inside the room! The wallpaper is old and detaching from the wall! The mattress had a lot of blemishes and deformities!

Close to the Central Park and 5th Ave! Nice location!

Stayed in January 2024

Drinks in bar in evening - some bar snacks wouldn't have gone astray!

Location was great and staff very helpful!

Stayed in January 2024

Long wait for the elevator at check out time.

Location close to the park. Walking distance to everything we wanted to see and do.

Stayed in January 2024

The Air Conditioning. It was very cold outside but the room were over heated. We asked the front desk for and received a fan cooler to cool down the room. This helped immensely.

Amazing view and location to NYC. Staff were very helpful with bags; directions and tips and tricks for a great time in the Big Apple.

Stayed in January 2024

The room was so cold. I had the thermostat set to high heat and it didn’t reach above 66°

The location was amazing

Stayed in January 2024

The furniture is old

The location and the staffs

Stayed in January 2024

No dish soap or toaster in kitchenette. Housekeeping does not refill toilet paper. You have to call down to get a refill them hotel staff stands at door expecting what I assume is a tip when it should have been refilled when the room was cleaned.

Location, helpful Concierge

Stayed in January 2024

Elevators often congested and service slow

Stayed in January 2024

Close to Central Park and other attractions of Manhattan. Room’s temperature was normal.

Stayed in January 2024

The water from the shower leaked constantly all over the bathroom floor. I called to have it fixed and they said they did but it continued to leak (Room 232).

I’ve said everything in my previous review as I booked two rooms.

Stayed in January 2024

You should offer your clientele the opportunity to purchase the bedding. I tried to buy a pillow but Jordan Abzug refused to sell one. Disappointing.

Great bed, and bedding. Very comfortable. Incredible location!

Stayed in January 2024

Great location

Stayed in January 2024

SHORTAGE OF ELEVATORS

Stayed in January 2024

Not refilling tea

Location

Stayed in December 2023

The lifts were very slow and nearly always full Each floor had 4 lifts but only seemed like 2 were ever working

Pretty much everything

Stayed in January 2024

None

Location and room size Lounge

Stayed in January 2024

Breakfast didn’t offer many hot options such as omelets or bacon

Rooms are clean, staff is super friendly and helpful, location is really good

Stayed in December 2023

Noise isolation between the room walls could have been better otherwise good overall experience

Location and very nice staff members

Stayed in December 2023

The continental breakfast was much toooooo expensive for what was provided. We stay at Many Holiday Inns who room, Homewood suites home and Homewood Suites throughout the country and get a better breakfast selection than what we had. For the price of nearly $30 a person there should be an omelette station, cooked meats, and several other selections of a hot breakfast. This was the most disappointing part of our stay at the MC. Either increase your selection to a great hot breakfast or lower your price to maybe $15 a person. Also, I don’t know how you would fix this part, but waiting in long lines at the elevators on the various floors was very inconvenient. My son who was with us travels extensively for work, and is in many hotels throughout the country every week. As we waited and waited, and waited for an available elevator to be able to go down in or go up, I asked was if this typical, he said no he’s never experienced this. This may not be something that can be fixed.

The property was beautiful, convenient to the Lincoln Center area, most staff very nice, friendly, professional, and helpful. Many local restaurants nearby was great. Ate dinner right across the street at Redeye Grill - Fantastic! .

Stayed in December 2023

Our room was hot. We were there in winter time, and had to open the windows to keep it cool enough to sleep.

Great location. Proximity to Hell’s kitchen and Central Park.

Stayed in December 2023

Breakfast could have been with bit more fresh fruit and kitchen made eggs (omelet, scrambled eggs) with bacon and/or sausages. Elevators was constantly occupied

Room was clean, breakfast was fine and location excellent

Stayed in December 2023