the hotel is a little older and worn looking, we had no A/C and needed that fixed, our toilet cracked and water leak all over bathroom but they responded to the issues quickly.

the staff was excellent

Stayed in April 2024

They have issues with the air conditioning. They had to move us from our original room to another room im the middle of the night. The air conditioning of the original room did not cool the room under 27°C! And it was 34°C outside with a humidity of over 80% at the time of our stay

The Staff was very friendly. The food was excellent at all times. The beach ist amazing.

Stayed in October 2023

The showers broke for >24 hours The air conditioning was not working in one of the restaurants which made it very uncomfortable to eat in (and work in if you were a member of staff) It was quite a long way to walk from one end of the hotel to the other.

The rooms were amazing. The facilities were amazing The wildlife was a lovely surprise

Stayed in June 2022

5 years ago this was definitely a 5 star resort, but today it is about a 2 star. The toilets don't work well. The ceiling over the bed leaked. The service to the rooms was slow and iffy. The bikes were not available as they used to be. The food in the main restaurant was exactly the same for 5 nights - the menu needs to change regularly. If it is supposed to be an "all inclusive" then there should not be extra charges for liquor and special meals. It was an extremely disappointing stay and we brought family with us - I think it was our 5th stay - and our last.

The staff was excellent and the facilities are beautiful.

Stayed in February 2025

Everything else.

Nothing apart from the staff and the location

Stayed in January 2025

theres nothing we can think about that we didnt like.

we loved this place, the room was exceptional we stayed at a palafitos and the view to the lagoon, the silence we experience my wife loved it, we have a 11 year old and dont get me wrong we love him but the peace and quiet we had it was great, and the room its near the beach and 2 pools and restaurants so it was all we wanted to, all we did was have breakfast then the pool, drinks, beach, lunch, pool, we took a shower and head out to dinner and that was our routine all week, this hotel doesn't have a buffet restaurant its all menu order and its totally worth it because the food its great, the staff its exceptional too they were always checking on us to see if we needed anything, we had a butler Israel and he really make sure we had everything we needed in all our stay, the waiters, bartenders and cleaning staff really make you feel as a VIP, the beach was great and the spa really great, we took the couples massage and a temazcal experience an were totally worth it, we only left the hotel once to go to the Santuario María Desatadora de Nudos in cancun but for anything else we didn't have lo leave the hotel to do anything, it has all we needed so we we hope to came back soon.

Stayed in August 2024

My ONLY qualm with the entire trip was the beds in the room were way too firm for me. I mean FIRM FIRM. As a side sleeper, it killed my hips. I slept on the couch in the room as it was slightly more comfortable. However my friend slept fine on the bed so if you like it firm you’ll be okay!

Amazing stay! Wonderful staff. Beautiful property. Drinks were great. Food was also amazing. Didn’t have one bad meal the entire trip. I really enjoyed that the food comes from restaurants on the property and not buffet style like most all inclusives. Bikes to get around the property were convenient, but they’ll also pick you up in a golf cart if you don’t want to bike around. Pool was perfect temperature with great views. If you wanna go into Carmen, they’ll order you a taxi and tell you how much it costs before they arrive so you’re not scammed (25-40 USD depending on time of day and where in Carmen you’re going).

Stayed in July 2024

The bikes are old and need to be upgraded. As well there would be times staff would contact transportation golf carts to take us back to our room and they would not show up . This happened a handful of times in our 7 days there.

The trees and peaceful surroundings.

Stayed in December 2023

Absolutely nothing

Everything, the rooms are amazing, the territory is fantastic. The hotel is super clean, one can enjoy animals on the territory of the hotel. Every wish and desire gets satisfied, nothing else to wish.

Stayed in December 2023

This review is hidden because it doesn't meet our guidelines.

The bed was horrible, too flat and hard. There was no daily entertainment.

The food Was excellent, the property was beautiful, staff very friendly

Stayed in November 2023

Room could use a little more cleaning but that's only if I am being picky.

Amazing food, and views

Stayed in September 2023

I cannot say a thing!

Everything was amazing! The food was delicious and the staff was phenominal.

Stayed in August 2023

great place for couples, excelent food, and super nice room

Stayed in June 2023

We had an issue with our room (a small animal made a nest behind the walls) what made a lot of noise during a night. When we mentioned to the staff, they sent a guy who couldn't fix it, so they offered a new room for us. After all, it was a success story and they managed it professionally.

The food was very good. The service also. The staff is very friendly and polite. Highly recommend to everyone who wants to spend some time in a quite and nice place.

Stayed in April 2023

Super friendly and helpful staff! Every meal in our 5 night stay was fantastic and healthy. The wildlife on the property was an added bonus with spider monkeys and coati seen frequently right outside our room! Very relaxing adult vacation with modern architecture with a zen feel at the pool, spas and in the rooms. Not for those looking for a party environment ( but a short walk up the beach if you wanted that), more of a quiet, relaxing spot to be pampered at. Highly recommend and very likely to return

Stayed in January 2023

The concept - boutique hotel in a little jungle, very private and relaxing, beautiful and spacious rooms, great food, really nice and clean beachfront, most importantly the staff was extremely friendly. We really enjoyed our stay and couldn’t have asked for more

Stayed in January 2023

our room was spacious with a great view of the lagoon but was missing the temperature control knob in the shower, the blinds were broken and the wooden floor buckled providing free splinters. the food was just ok, lunch being the best!

excellent location, spa was fantastic and the staff was super friendly. beautiful property over all. we would definitely go back.

Stayed in December 2022

Everything the nature the installations Were wonderful

Stayed in August 2023

Paid too much on arrival despite 10% app discount. Site advertises uses of private pool but this is wrong as you have to pay and book a spa treatment! Check in could have been much slicker. Dietary requirements were a constant struggle to get right despite numerous assurances and was often served food I could not eat. Booked onto activities that were all cancelled last minute and some (not all) staff were quite rude at times. Just not the experience I was hoping for.

Beautiful setting and a slice of tropical heaven along with a few staff that made the stay special.

Stayed in May 2022

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in November 2023

There are no comments available for this review

Stayed in May 2024

There are no comments available for this review

Stayed in December 2023