Reviews of BlueBay Grand Esmeralda-All Inclusive This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Km 300 Carretera Federal Chetumal - Puerto Juarez. , CP77710 Playa del Carmen, Mexico
#201 of 247 hotels in Playa del Carmen
Guests' ChoiceReview Score
Based on 145 hotel reviews
7.1Score breakdown
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Cleanliness
7.6
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Comfort
7.6
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Location
7.9
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Facilities
7.0
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Staff
7.9
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Value for money
7.4
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Free Wifi
7.4
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Reviewed: May 16, 2025
Kelly
Belgium5 Reviews1 helpful vote7.0Good- • Leisure trip
- • Couple
- • Deluxe Garden View
- • Stayed 2 nights
- • Submitted from a mobile device
Hygiène and a la carte restaurant
Friendly staff
Stayed in May 2025
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Reviewed: March 13, 2025
Bianca
United States3 Reviews2 helpful votes7.0“It is a good stay to just relax in the pool.”- • Leisure trip
- • Couple
- • Deluxe Garden View
- • Stayed 4 nights
- • Submitted from a mobile device
The downside was that rooms need more sound proofing, we heard everything above us. Hotel overrall needs some renovations. Food is ok, not extremely good. We went to the steakhouse restaurant and it was nothing special. Reservations for restaurants were also hard to find. Entertainment programs have been better at other all inclusive hotels we have stayed at.
Rooms were comfortable, bed was good and bathroom big and clean. Shades smelled weird, seemed like they needed cleaning. Pool was always kept really clean and we really liked that. Location is good, very central in Playa Del Carmen.
Stayed in March 2025
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Reviewed: February 25, 2025
Liliana
United Kingdom10 Reviews8.0“Great!”- • Leisure trip
- • Family with young children
- • Deluxe Garden View
- • Stayed 6 nights
- • Submitted from a mobile device
The booking of restaurants was confusing and we couldn't get a booking for the French restaurant. Every time we tried it was fully booked.
Staff was really lovely, everyone tried to help and support us
Stayed in January 2025
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Reviewed: February 24, 2025
Krishnan
Canada1 review7.0“good hotel, but would not go back becasue of food.”- • Leisure trip
- • Couple
- • Deluxe Garden View
- • Stayed 5 nights
the food was horrible, especially as a vegetarian—no Mexican food for veg while in Mexico. I only saw Guac on the first day out of the 5 days.
good hotel, good facilities and nice beach with access to cenotes 8min walk way.
Stayed in February 2025
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Reviewed: January 1, 2025
Robin
Canada8 Reviews6.0“It was good for 2 days”- • Leisure trip
- • Family with young children
- • Deluxe Garden View (2 adults and 1 child)
- • Stayed 2 nights
- • Submitted from a mobile device
Food wasn’t great, beds were too small, room was a bit run down
Lots of fun activities, nice pool and beach
Stayed in December 2024
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Reviewed: August 29, 2024
Alfredo
Mexico59 Reviews8 helpful votes7.0“Average.”- • Leisure trip
- • Couple
- • Deluxe Garden View
- • Stayed 1 night
- • Submitted from a mobile device
Transportation was slow inside the resort Breakfast not good The reservation system for the restaurants is a joke
Good drinks and friendly staff Good show
Stayed in August 2024
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Reviewed: August 11, 2024
Stephanie
United States2 Reviews3 helpful votes7.0“Would pay a little extra to stay at a better resort”- • Family with young children
- • Deluxe Garden View (2 adults and 1 child)
- • Stayed 3 nights
- • Submitted from a mobile device
The ala carte restaurants seemed to be always fully booked. There was only one bar at the pool. The bed was hard. The room smelled like a musty basement, and the quality of food at the buffet was just ok.
The staff was excellent.
Stayed in August 2024
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Reviewed: July 7, 2024
Jorge
Colombia15 Reviews3 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • Deluxe Garden View
- • Stayed 5 nights
- • Submitted from a mobile device
The beach and the sea in that location is brown.
Location, pools, service
Stayed in July 2024
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Reviewed: May 23, 2024
Niamh
Ireland5 Reviews6 helpful votes6.0“Has such potential but falls short with food and restaurant rules and times”- • Leisure trip
- • Couple
- • Deluxe Garden View
- • Stayed 7 nights
- • Submitted from a mobile device
THE FOOD! Really poor selection and poor quality. Was sick for 4 days following an undercooked burger. Restaurant times and attire was just frustrating. You couldn’t order food and eat it near the main pool and the restaurant located there did not let you in with swim gear, so you would have to go and get changed in order to eat. A bbq was offered every day at the pool but after the first burger experience I was not eating again. Seems as though staff don’t have correct food hygiene training. As one of the staff used the pool water in the bamburi to keep the burgers warm! Also WiFi was temperamental
The overall hotel and grounds were lovely, loved the wild animals around and that the properties were already out. You could get golf carts to bring you between buildings, but was nice to walk. The pool was lovely and bars too. Most of the staff could not do enough for you and very friendly
Stayed in May 2024
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Reviewed: May 23, 2024
Victor
United States19 Reviews2 helpful votes7.0Good- • Leisure trip
- • Couple
- • Deluxe Garden View
- • Stayed 3 nights
- • Submitted from a mobile device
The staff in that lobby they are not nice with the people
The hotel is nice
Stayed in May 2024
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Reviewed: May 7, 2024
Joshua
United States6 Reviews8.0“I had fun here”- • Leisure trip
- • Couple
- • Deluxe Garden View
- • Stayed 1 night
- • Submitted from a mobile device
The beach is not great
The room was nice and there were lots of chairs around the pool and beach
Stayed in May 2024
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Reviewed: April 16, 2024
Erales
Mexico8 Reviews5 helpful votes6.0“It's just Ok.”- • Leisure trip
- • Couple
- • Deluxe Garden View
- • Stayed 2 nights
- • Submitted from a mobile device
Beds are very uncomfortable, food is nothing special. WiFi very intermittent. Beach not that good, water brown.
Small property easy to get around. VIP check in thanks to booking.com
Stayed in April 2024
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Reviewed: February 13, 2024
Madeline
Puerto Rico3 Reviews2 helpful votes6.0Pleasant- • Leisure trip
- • Family with young children
- • Deluxe Garden View (3 Adults)
- • Stayed 3 nights
- • Submitted from a mobile device
I didn't like that the golf carts sometimes take to much time to return and also it would be great if beds were queen instead of full beds.
It was a very nice looking hotel, staff was friendly and we love that they leave nature interact with people.
Stayed in February 2024
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Reviewed: February 12, 2024
Kristina
Canada13 Reviews1 helpful vote7.0“We would go back , as long as the price was good”- • Leisure trip
- • Couple
- • Deluxe Garden View
- • Stayed 10 nights
- • Submitted from a mobile device
Definitely a difference with vacation club people and other travelers
Great location easy to get to everything
Stayed in January 2024
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Reviewed: February 12, 2024
Monique
United States2 Reviews2 helpful votes8.0“Lovely spot, but could be so much better”- • Leisure trip
- • Family with young children
- • Deluxe Garden View (3 Adults)
- • Stayed 4 nights
- • Submitted from a mobile device
Our room was never cleaned. Shuttles was too far apart. Very loud! Signs poorly placed. Dimly lit.
The staff was a bit mixed. The nice ones were off the charts friendly and amazing. But the other ones were nothing.
Stayed in February 2024
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Reviewed: February 11, 2024
Tayhana
Australia7 Reviews3 helpful votes7.0“All good though, we liked it.”- • Leisure trip
- • Couple
- • Deluxe Garden View
- • Stayed 1 night
Room was comfy, a little bit round down in terms of instalations, like there wasn't any carpet or good floors so the car with the clean stuff was quite noisy and wake us up. Also we didn't like the fact there wasn't any place with shade to stay around the pool, and we struggle to get a place at all.
Food was quite good, and the entertainment in the pool was good too.
Stayed in January 2024
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Reviewed: February 7, 2024
Tristan
Canada1 review1 helpful vote7.0“Great price for Average resort, but beach is not swimmable, & not enough pool loungers.”- • Leisure trip
- • Family with young children
- • Deluxe Garden View
- • Stayed 3 nights
- • Submitted from a mobile device
The beach is nice as long as you don’t go in the water, the sand in the water is all mushy and disgusting, absolutely not swimmable. Also there were not enough loungers/chairs around the pools. It was impossible to find empty loungers past 9am, you have to wake up at 6am to go put your towels to reserve your loungers if you want to lay there comfortably for the day.
The evening entertainment/shows were spectacular.
Stayed in January 2024
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Reviewed: January 13, 2024
Emilio
Mexico3 Reviews7.0“No”- • Leisure trip
- • Couple
- • Deluxe Garden View
- • Stayed 4 nights
- • Submitted from a mobile device
No
Good
Stayed in January 2024
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Reviewed: January 11, 2024
Paweł
Poland65 Reviews6 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • Deluxe Garden View
- • Stayed 3 nights
A bit crowdy
Nice location, in the middle of the jungle, with a lot of wild animals.
Stayed in January 2024
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Reviewed: December 25, 2023
John
Canada8 Reviews1 helpful vote8.0“Great time, lots of great things at this hotel”- • Leisure trip
- • Couple
- • Deluxe Garden View
- • Stayed 5 nights
Beach not great, more of a pool hotel. Please get more chairs as there are not enough for this many guests.
Food and drinks were great. Room was a bit musty but we brought incense sticks and that took care of it. Loved the pool entertainment team.
Stayed in December 2023
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Reviewed: November 20, 2023
Edward
United States3 Reviews1 helpful vote7.0“Great time but need up dating”- • Leisure trip
- • Couple
- • Deluxe Garden View
- • Stayed 3 nights
- • Submitted from a mobile device
The air in the room and old
Great
Stayed in November 2023
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Reviewed: August 16, 2023
Cristian
United States7 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Deluxe Garden View
- • Stayed 4 nights
- • Submitted from a mobile device
Ocean view
Stayed in August 2023
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Reviewed: July 29, 2023
Jose
Costa Rica2 Reviews4 helpful votes7.0“It’s nice, but it has seeen better days. Urgent repairs needed”- • Leisure trip
- • Family with young children
- • Deluxe Garden View
- • Stayed 2 nights
- • Submitted from a mobile device
It needs serious maintenance all around. The access road needs a new concrete slab, the reception needs URGENT drywall repairs from water damage, the AC in the main hall was not working AT ALL (34C 95F temps!!!) and the AC in our rooms just barely kept it confortable.
The pool area was magnificent. Maybe it needs a few more shaded areas for when its very busy. Also the site has a very agreeable layout for taking leisure strolls.
Stayed in July 2023
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Reviewed: July 25, 2023
Rosario
United States1 review2 helpful votes7.0“Overall it is good.”- • Leisure trip
- • Family with young children
- • Deluxe Garden View
- • Stayed 4 nights
The room A/C is very noisy and I wasn't able to find the remote control for the TV.
The facilities are very good, and the employees are very friendly.
Stayed in July 2023
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